Reviews

This profile includes reviews for Alan Webb Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alan Webb Auto Group

  3712 NE 66th Ave Vancouver, WA 98661-7245

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  Alan Webb Auto Group

  3716 NE 66th Ave Vancouver, WA 98661-7245

• 

  Alan Webb Auto Group

  3608 NE Auto Mall Dr Vancouver, WA 98662-7000

Review Details

• Review fromJ. D.

  Date: 05/27/2025

  1 star
  I received a letter stating that Mazda has extended the warranty on my infotainment system because of a lawsuit settlement and they would cover the charges for replacement. I called Alan Webb Mazda, verified they knew about it, and scheduled an appointment. When I arrived to drop off the car I was presented with an agreement that I would pay $193 in diagnostic 'labor' if the issue was not covered by the warranty. $193 to plug in a computer and check an error code for a known problem??I said I didn't think that was right since this is a known issue, covered by an extended warranty due to a class action lawsuit settlement. The man at the counter told me with no empathy, "That's the way that it is. Our guys have to get paid."I used to enjoy taking my car to Alan Webb Mazda in Vancouver, ** because I liked their work, their customer service (specifically from Detrik Blue), and their prices were okay. But over the past couple of years they have started nickel-and-diming customers, price gouging and, as of today, extorting."The Mazda Team" replied to my review and gave me the general phone number with no point of contact to ask for. The operator tried to transfer me to the Service Manager, but they were 'busy' and would call me back. They did not call back. I called the next day and was told, 'She's in a meeting, but she knows who you are and is waiting on an answer from her bosses.' She didn't call me back. I called a third time and was told they would ask her to call me, as well as pass my info to the Sales Manager. They have not called me ******* seems the canned response from the vague "Mazda Team" was not a sincere gesture in trying to resolve the problem.

  Alan Webb Auto Group

  Date: 05/29/2025

  Mr. ******, we apologize for your recent experience and appreciate your sharing your feedback with us. We understand your frustration with the exceptions that are written into the warranty extension. We have implemented a clear explanation of the extension into our process in order to eliminate any misunderstandings or confusion. The service manager has spoken to you on two occasions and agreed to waive the diagnostic fee if the repair is not covered under the special coverage. Thank you for the opportunity to resolve your concern and we appreciate your business. 
  

  Sincerely,

  Alan Webb Mazda

   

  J. D.

  Date: 05/31/2025

  The service manager DID NOT speak to me on two occasions. She only spoke to me once after actually receiving my message after the third call. Evidently I was lied to on the first two calls, as the service manager herself confirmed she never received the messages. The most egregious was the second call where I was told, "She's in a meeting, but she knows who you are and is waiting on a response from her bosses." According to the service manager herself this was "not true".Additionally, might I add, that it is terrible customer service to have an outsourced company handling your ****** Reviews if they do not notify the appropriate people and yet provide generic contact information with no points of contact. The service manager confirmed that she had no idea who I was, what my review was about, and that she had no idea I had even left a review. Yet the vendor who handles your ****** reviews wrote a canned response that they "care" so much and they really want an opportunity to make things right. Bullsh*t!!!!I don't appreciate your response here implying that my issue has been "resolved" because I've had "two occasions" of speaking with the service manager. That's a lie! She's only waiving the diagnostic fee because I've had a hard time complaining to her, not because it's the right thing to do. $193 dollars to check a computer error code?? Bullsh*t, again!!!There was no "misunderstanding" for you to "build into your process", Alan Webb Mazda. Might I point out you are STILL not providing a direct point of contact and using generic labels! Are you the vendor? Does no one at Alan Webb Mazda know you're writing this?! It's WRONG to charge people $193 to "diagnose" a known issue that's covered under an extended warranty due to a class action lawsuit settlement. Plain and simple.

• Review fromAutumn w

  Date: 11/08/2023

  1 star
  I went to buy a car from Alan Webb Nissan and we had the numbers all figured out, and I had told the salesman I will not change on what I am willing to spend. The salesman then went to run my credit not before adding a bunch of add on's that I told him I didn't want. My ****** financing went up to ****** with a $4000 warranty I said I didn't want and a stargaurd $899 I also said didn't want, which I was then informed I had no choice and had to purchase the extras. ***************** car dealership is dishonest and 100% what gives car salespersons a bad reputation. I would not buy from them!!

  Alan Webb Auto Group

  Date: 11/16/2023

  ************, we apologize for any confusion that was created during the process. We offer all protections available with every purchase and they are optional, we did remove them as you had requested and unfortunately were not able to meet the monthly parameters that you had wanted. We appreciate your giving us the opportunity, and apologize if we were vague or unclear in any way.

• Review fromgary s

  Date: 10/06/2023

  1 star
  I waited over a month to get my 93 blazer looked at. Took a day off work to make the appt.When I get there gal said we dont work on older vehicles. Don't you think the first person I talked to should have known that? Very unprofessional!!!

  Alan Webb Auto Group

  Date: 10/11/2023

  We apologize that we failed to communicate our policy of not working on vehicles **** model year and prior when you spoke to our scheduler. We are making sure this is communicated to the entire team as well as on our online service scheduler. Our customer relations team will be reaching out to you very soon. Again, we apologize for any inconvenience this may have caused and we are using it as an opportunity to improve our processes and communication.

• Review fromJames A.

  Date: 01/15/2023

  1 star
  OPTION TAKEN OFF WHILE I WAS SIGNING PAPERWORK !!! Went there and met ***** and told him I just need a written down number on a new Miata. He provided this and I thanked him, went to my car and looked at all the info I had and came back in . I had told him I dont want to confuse the deal with trade-ins etc . So I had my price . I hadnt countered or asked for extras. Deal done . He brings out another paper that looks just like mine except its $3,318.40 more . If I had trade -in etc. Could have slipped by me . ****** came out and explained that the price was for a different car . I said I was basing my buying here on the price I had on the paper in my hand . I asked for some time and came up with a number that was a compromise for both us . ***** took my offer back , it was accepted. Deal done . So now I just had to wait for them to prepare the car and go to the finance department . While I was waiting I asked for a booklet for the stargard vehicle location system which ***** had demonstrated and which the car clearly had installed and was stated was installed on the windshield. ***** told me that i would get that at the financing office and that they would have to take their name off that account and set me up on it . He did get me an owners manual which was nice . I meet ***** and I sign all the paperwork. I write a check. Were done . Then as Im walking away to go back to the other building i remember the stargard and ask ***** isnt he supposed to go over that with me ? He says it doesnt have It . I said yes it does and he said they took it off . He said if I wanted it I would have to pay for it . I couldnt believe they would take something off the car as I was paying for it . I wasnt ok with that and we proceeded to undo the deal . ***** made me a copy of the paperwork to void the deal . I did go and explain to ****** and she said the deal was already made . I just cant believe that something was taken off the car during the purchase .

  Alan Webb Auto Group

  Date: 01/19/2023

  ********************,I want to apologize for the experience you had and we have been trying to get in touch with you since this happened to make things right. I also wanted to clear up the question about removing the ********, it is a dealer installed option that we put on all of our inventory as it allows us to see the location of every vehicle and in the event that a vehicle is stolen or being driven beyond the speed limit we are notified it is an addition above the **** and is not required that the customer purchases it. If a customer chooses not to purchase this service then we remove the unit so that it is not sending information to us. I reviewed the paperwork and it showed that you were presented ******** along with other products we offer in finance and you signed the form stating you declined to purchase any of them. That being said we would like to make things right as it appears we didn't communicate this effectively and have a resolution if you're willing to give us the opportunity. Please contact the General Sales Manager, *******************, at ************************** to discuss this further.

• Review fromJuan T

  Date: 12/01/2022

  1 star
  Stopped at ***************** Autogroup to get my sister-in-law's Versa on 11/30/22 serviced. The Service Advisor, ***************************, spoke down to me as if I were a nobody. Does she thinks that because she is White and I am Hispanic she is "better" than I. I am a ** citizen born in ************** served in the ** Army during the ******* war era. I am a retired university professor with a PhD in Statistics from ************************. Even if I didn't have all these qualifications, I expect to be treated with the respect every human being deserves.***************************, PhD *********************** WA

  Alan Webb Auto Group

  Date: 12/03/2022

  ********************,Thank you for your response today and as I had relayed it has been addressed and I assure you it will never happen again. You have my personal contact information if you every need anything in the future. Sincerely,*********************** General Manager Alan Webb Auto Group