Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to sign for the Office Ally EHR and opened and account with them, when I signed in I did not like the first impression so i decided not to use it, I canceled my service with Office Ally on July 31, 2025, and I have never used the service since signing up. Despite submitting multiple written requests to cancel, I continue to receive monthly billing statements.Office Ally has ignored my cancellation emails and has not provided any confirmation that my account was closed. I have a full audit trail from ***** ****** documenting my cancellation, and all communications are recorded.This ongoing billing is unacceptable and creates unnecessary stress, as I have repeatedly requested cancellation with no response.Resolution Requested:1.Immediate confirmation that my account has been canceled as of July 31, 2025.2.Written assurance that no further billing statements will be sent.3.Proper acknowledgment of my prior cancellation requests.

  Business Response

  Date: 09/03/2025

  We reviewed the account and addressed the concern by updating it accordingly. The resolution was communicated directly to the customer via email along with supporting documentation. We sincerely apologize for any inconvenience and remain available should further assistance be needed.

  Customer Answer

  Date: 09/23/2025

  Ive attached the email from Office Ally for your reference. I want to express my heartfelt thanks for your support in resolving this challenging matter. With your help and the assistance of the BBB, everything was settled to my satisfaction. I truly value all the effort you put in on my behalf.

  Sincerely, A Satisfied Customer of ********************.

• Initial Complaint

  Date:08/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** holds car loan. Sent 2k payment on July 29 which they have not applied, app does not accept my queries as to why. I believe the are delaying application of this to the principal to maximize loan interest whos is 7%

  Business Response

  Date: 08/11/2025

  We have reviewed this complaint and believe it may have been submitted to the wrong company. Office Ally is a healthcare technology company and does not provide car loans or financial lending services. This matter may be intended for *************** which is a separate and unrelated organization.

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up in October 2024 for a free version of office ally's software. I tried it for about a month and then stopped using it entirely. Nearly a year later, I received an invoice claiming I owe them money.I called their customer service, and the representative told me I could try to cancel, but they would not process my cancellation until I paid the amount they claim I owe. I was also told my account had been locked, meaning I could not use the productyet they continued billing me for the months it was locked, without my knowledge.I have received zero communications from the company about any charges, account changes, or invoices until this recent notice. The representative also admitted they have no documentation showing that I signed any agreement to pay for a paid version of their product. They simply state I owe hundreds of dollars because they now have a posted price for the *** on their website.I am requesting that the company:1.Cancel my account immediately ******** and refund the entire outstanding balance This is an unfair and deceptive billing practice, and I expect it to be resolved promptly.

  Business Response

  Date: 08/18/2025

  We reviewed this concern thoroughly and have taken the necessary steps to resolve the matter. The outcome was communicated directly to the customer, and no further action is required at this time. Our team remains available should any additional assistance be needed.

  Customer Answer

  Date: 08/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a private practice telehealth psychologist and was using Office Ally's ********************* NOT their **** as I have no need for that. At one point last year, I discontinued the service. My remote ****** said he needed it to be able to continue billing. I called OA and spoke to a female **** about reactivating my account. She went over pricing which had increased. I specifically told her I only needed the same service I had before, not the **** just the Practice Mate. She said to submit an email with my user name requesting my account to be reactivated which I did on 3/10/2025. I signed up for ********. Subsequently, I realized I was charged for 3 months of *** I never used, nor had any need for. I called numerous times seeking a refund which was abruptly/stridently denied, they claimed I requested ***. One rep said first, they'd have to verify I didn't use it. One supervisor called me back and left a message. I tried to call that supervisor, Davionne. Never connected, but he also denied the refund. Whether activating the *** was a mistake on their part, or mine, it obviously was a mistake. I was told their phone calls are recorded. So, they should've listened to the call I had with the female ****! Send me a copy of the so called form where I supposedly checked ***. They did none of that and were absolutely unhelpful. A company that truly values their customers would show good faith by making a refund. It's not a lot of money. It is the principle of the thing. ** has grown too large to provide good customer service. Their communication systems are also horrid. Too much rigidity and unreachable supervisors. The **** can't directly connect to them, only put in a request for a callback. If they don't reach you, they won't leave their direct phone number/ext.

  Business Response

  Date: 08/06/2025

  We have reviewed the concern and taken appropriate action to address and resolve the matter. The outcome has been communicated directly to the customer via email, along with information about their account status. Our team remains available should any further assistance be needed.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an online charting system for healthcare in Oct 2024. I was under the assumption that this was a trial service. I received an invoice a few weeks later in November 2024. That's when I realized they were charging me. However, I never used their platform, never logged in or put a single digit in their system. At this point in November2024 I submitted a written request to cancel any subscription I had. I received an email that my request will be reviewed. After several weeks I get another invoice. I call them to ask why am I still getting invoices and they tell me oh it's another email that will come through and you have to sign it online in order for your cancellation to be effective. During this call I also request for them to remove any fees after October because I did not use their service or at least give me a prorate based on my original cancel request. They said they would submit request and contact me (never received info on this issue) Feb. 2025 I put in another written request to cancel. After several days I received an email stating to sign cancellation form, which I did and received another email on March 2nd that it was received. Since then I received an invoice for March and April and repeated emails about past due balance for services I never used.

  Business Response

  Date: 08/06/2025

  We have reviewed the concern in detail and have taken the necessary steps to address and resolve the issue. A follow-up email was sent to the customer outlining the outcome and providing additional information regarding their account status. We appreciate the opportunity to assist and remain available should any further questions arise.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Office Allys free version of a program called Practice Mate. Somehow this signed me up for the ***, which I was incorrectly charged for. I dont even have a way delete the account since I never set it up, and don't intended to ever set it up/register for this. I called and emailed about this to cancel the incorrect/mistaken account that was never set up, as well as any charges but have received a second bill somehow. I called /emailed already about this and can't believe they continue to charge me. All I signed up for was the Practice Mate, but now now need any existing account with them deleted. Their computer software is outdated and it is unclear how to do this on their website, and they continue to charge me despite calling/emailing to cancel the account and any incorrect charges already.

  Business Response

  Date: 08/06/2025

  We reviewed the concern and have communicated the resolution directly to the customer via phone and email. Supporting documentation was provided for reference. Our team remains available for any additional assistance.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website promises "Easy Setup, No Obligation." However, this has not been my experience. I attempted to use their website to process claims for a patient, but then discovered that the insurance company was not participatory in their network, and thus I would incur a fee. So I decided to NOT use their services. However, to my surprise, I was then sent a bill for "Paper Claims Mailed 3rd Party." I did not authorize any transaction. I did not mail any paper claims. So I have no idea what this invoice is for, I did not agree to it, and communicating with customer service has been completely ineffective. I am requesting they waive this charge.

  Business Response

  Date: 07/25/2025

  We have reviewed the concern and updated the account accordingly. The resolution details have been communicated to the customer via email. We apologize for any inconvenience this may have caused and appreciate the opportunity to address the matter. If further assistance is needed, our support team is available to help.

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  User that needs to prescribe: *******.medcare Admin user *****.medcare I am writing to file a formal complaint against Office Ally due to their negligent practices and complete lack of timely support, which has caused serious disruptions to our medical operations and patient care.We have been unable to complete the identity verification process for our providers, which has resulted in them being locked out of the system and unable to prescribe necessary medications to our patients. This situation is not only unacceptable but poses a direct risk to patient health and safety.Despite multiple attempts to reach Office Ally via phone and email, including urgent requests to supervisors, we have received little to no response. The few times we were able to connect with support, we were either given no resolution or told that someone would call us backwhich never happened.We are now at a critical point. Patients are waiting for their prescriptions, and we are unable to provide care because of Office Ally's failure to verify providers in a timely manner or even to communicate with our staff. Their customer service is virtually nonexistent, and their delay in action has compromised patient care and placed our practice at legal and clinical risk.We demand an immediate resolution of the identity verification process for our providers, urgent reactivation of their accounts, and a formal written explanation of why our requests have been ignored for so long. We are also requesting that Office Ally implement corrective measures to ensure this does not happen to other healthcare providers.Should this matter remain unresolved, we reserve the right to take further action with state medical boards, CMS, the Office of the Inspector General, and other appropriate authorities to hold Office Ally accountable for obstructing access to care.

  Business Response

  Date: 07/23/2025

  We appreciate the opportunity to address this concern. After reviewing the matter, we identified the issue related to ID verification, which was promptly escalated and resolved. The provider has successfully completed ID proofing, and the E-Prescribe (OARX) feature is now active and functioning as intended.
  We sincerely apologize for any inconvenience and appreciate the customers patience while we worked toward resolution.
  

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23620375
  
  I am rejecting this response because: this still not active or working. There are other issues that still not resolved - for example the intake. Please dont lie to BBB. Thank you.
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 07/29/2025

  We have contacted the customer directly to address their concerns regarding sending forms via text. We explained the correct process for using the Patient Ally portal to send custom intake forms and provided training resources, including a daily webinar link. Our team remains available to assist with any additional questions.

• Initial Complaint

  Date:07/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Office Ally to explore the website, which clearly advertised no monthly or transaction fees. I did not enroll in the *** system, yet I was invoiced in the second month for it without my consent. There was no agreement or confirmation on my end authorizing this subscription. I checked my account for any signed termsnone exist. Worse, I attempted to cancel or delete my account, and the system doesn't provide any option to do so. It's incredibly frustrating to be billed for something I didn't sign up for and have no way to stop or cancel.This experience felt misleading and deceptive

  Business Response

  Date: 07/18/2025

  Thank you for reaching out regarding your concern. A Client Support supervisor reviewed the matter, confirmed the account details, and ensured the account was properly closed per the completed cancellation form received on 7/15/2025. We also contacted the customer directly via email and phone to provide confirmation of resolution.
  
  At Office Ally, we are committed to providing clear and transparent pricing information to help our customers make informed decisions. Pricing details are available on our website under the Pricing section, where data sheets outline any applicable fees.
  
  We appreciate the opportunity to assist and consider this issue resolved.

  Customer Answer

  Date: 08/06/2025

  this case has been resolved

  
  

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Office Ally keeps billing me for services that were never rendered. Their marketing strategies reflect a free month and yet charge as if the client has been onboarded. I have reached out and submitted multiple tickets to speak with a supervisor and I've been avoided. I keep receiving "past due" invoices for a service that was never used, no onboarding, absolutely nothing. Please rectify this terrible "customer" experience.

  Business Response

  Date: 06/26/2025

  Upon receipt of this complaint, the matter was assigned to a member of the Office Ally Client Support leadership team for thorough review and resolution. Our team engaged directly with the customer to address their concerns and work toward a satisfactory outcome. We understand the importance of clear, transparent pricing and a seamless onboarding experience. This feedback has been noted and will be used as a opportunity to help us strengthen our processes moving forward.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23478987
  
  I am rejecting this response because this is exactly the same response they've been giving me for the last few months. 
  
  Sincerely,
  
  ******** ********

  Customer Answer

  Date: 07/03/2025

  Office Ally has resolved this issue amicably. I am pleased with the outcome.