Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired a general contractor to build a deck, and a couple other remodeling projects. Alegus Construction **** (DBA GV Construction Services)Wa Lic GVCONCS823JJ ************************** Although I just left that address and Alegus does not have a physical office at that location. The people I spoke with said they just used that address as a mail service and they left at least four months ago with no forwarding info. They also cannot get a hold of anyone from Alegus construction.Signed a contract on December 14th 2022. Verbal agreement /discussion about a reasonable completion date which was the first week of April 2023. The contract has three projects listed: 1) Composite deck build 2) master bedroom french doors 3) Installation of laminate floors. The grand total of all services including sales tax is $47,761.69 A deposit of $24,941.50 was given. Only the flooring portion of the contract has been completed. I paid for that work in full (an additional $896.78). The communication from the company is very poor, however when I do speak with them, they give me excuses as to why they are not completing the work, and they say "soon" or "next week" and other false assurances. Currently they are blaming the architect for the delay. I have asked around with other contractors and they told me it doesn't take six months to get blueprints drawn up for a deck. Right now, due to the conditions of the market, it takes about a month. This project also had coordination needed for placing/installing a hot tub that I purchased. I now have to take possession of the hot tub, but I have no deck, no electrical. The contract states "after acceptance and scheduling of work, if customer cancels for any reason all deposits will be lost and not refundable upon cancellation of any services". I do not have a schedule yet, so I would like to cancel all remaining projects and receive a refund of applicable deposits ($24,044.72).

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted for a deck replacement and construction of open-wall pavilion 3/22/2022. Time to complete the project would have been about 2-3 weeks (once materials arrived). It has been over a year since we contracted. No one has shown up to work in over 4 months. It took 5 months of asking to speak to the company owner. Once we did, she hung up on us. All we want is our deposit back.