Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company obtained my personal information without my consent and is selling it to businesses. I am receiving emails and phone calls that I do not wish to receive. I tried to cancel via the instructions on their website but they said I needed to verify a security code sent to my email yet no email was ever sent. I have tried this multiple times and have also left them a voicemail.

  Business Response

  Date: 08/05/2025

  Hello,
  
  Thank you for bringing this to our attention. We have added your information to the removal queue, which will be completed within ***** hours.
  
  Please note that our system automatically sends notice to ****** regarding updating their search results to remove any web pages associated with your profile. However, this process can take around a week to complete.
  
  If you would like to expedite ******'s removal processes, you can submit a request to remove the cached content once it's first been removed from our site. Their submission form can be found here: ****************************************************************
  
  Regards,
  SM
  ZoomInfo Privacy Team
  
  
  

  Customer Answer

  Date: 08/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After multiple requests for Zoominfo to remove my personal cell phone number from their database, they have not done so. For over 2 years now, I have been receiving phone calls to my personal cell phone from sales people. When I ask them where they obtained my phone number, they have all told me they purchase data from Zoominfo. I have submitted the Request to Remove Your Information form on their website multiple times over the past 2 years. On 7/24/25, I received a sales call to my personal cell phone number (the number I have asked to be removed multiple times) FROM A ZOOMINFO EMPLOYEE. Clearly, if their own sales team is calling me at this number, my number has not been removed. Even after multiple removal requests. Since 7/24/25, I have requested again for my information to be removed by filling out the form on their website again, emailing ********************************* and have also called the number provided online and left a message. I have heard nothing. No confirmation that my information will be removed. Once again, I request my personal cell phone number be removed from ZoomInfo immediately. My profile must be removed from ZoomInfo subscription products, the ZoomInfo public website, added to the suppression list, my opt-out shared with all customers, and a request to ****** to remove my profile. These are all items that are supposed to happen when I submit the Request for Removal form. This should have happened when I submitted the form years ago. And I would like ZoomInfo to provide in writing that these steps have been taken to remove my personal data.

  Business Response

  Date: 08/05/2025

  Hello ******,
  
  Thank you for reaching out. We have added your information to the removal queue, which will be completed within ***** hours.
  
  Please note that our system automatically sends notice to ****** regarding updating their search results to remove any web pages associated with your profile. However, this process can take around a week to complete.
  
  If you would like to expedite ******'s removal processes, you can submit a request to remove the cached content once it's first been removed from our site. Their submission form can be found here: ****************************************************************
  
  Regards,
  *****
  ZoomInfo Privacy Team

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/31/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zoominfo has my personal information on their website. I need it removed immediately due to privacy concerns for my personal safety. The link is to this: *************************************************************** I am not a business - that website I have not used nor owned the url for years - but the other information is my personal information. I want the entire page removed - my name ********* ***** and telephone and address should not be public. Thank you. here is the url I need removed: *************************************************************** Thank you.

  Business Response

  Date: 08/04/2025

  Hello,
  
  Thank you for reaching out. Your information was previously removed per your request and is no longer available to ZoomInfo customers. If you are seeing additional profiles that pertain to your information, please feel free to reach out with the ZoomInfo URLs and we will promptly assist with your request.
  
  Regards,
  SM
  ZoomInfo Privacy Team
  

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  They have removed it. 
  
  Thank you.
  

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ZoomInfo has my personal cell phone number posted on their website for a business listing that I have no affiliation with (never have). I have owned this cell phone number for over 22 years and for over a decade I've been getting constant calls from people looking for "Triple Play". Today one of the callers (three calls today alone!) was willing to tell me where they got the number and they said it was on ZoomInfo. I tried requesting removal from their site but their support form won't accept a personal email address! PLEASE REMOVE MY PHONE NUMBER (ending in 6128) FROM YOUR WEBSITE PAGES, including those linked below (and any others!)!!!**************************************************************************** *************************************************************************************************

  Business Response

  Date: 08/04/2025

  Hello,
  
  Thank you for bringing this to our attention and we're sorry for the inconvenience this has caused. I have reached out to our research team to correct this information. Please note that changes to our database typically take around 3-5 business days to reflect externally and you may not receive confirmation during the update process. We appreciate your patience.
  
  Regards,
  SM
  ZoomInfo Privacy Team
  

• Initial Complaint

  Date:07/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company zoom info has all my personal information on there Ive asked it to be removed and nothing happened this is not right

  Business Response

  Date: 08/04/2025

  Hello,
  
  Thank you for reaching out. We have added your information to the removal queue which will be completed within ***** hours.
  
  Please note that our system automatically sends notice to ****** regarding updating their search results to remove any web pages associated with your profile. However, this process can take around a week to complete.
  
  If you would like to expedite ******'s removal processes, you can submit a request to remove the cached content once it's first been removed from our site. Their submission form can be found here: ****************************************************************
  
  Regards,
  SM
  ZoomInfo Privacy Team
  
  
  

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concerns regarding the service provided by your company, which I have found to be both misleading and mismanaged. First and foremost, the services offered were not as advertised. The information presented during the onboarding process and in your promotional materials did not accurately reflect the actual service delivery. I made multiple attempts to cancel our service, none of which received timely or appropriate follow-up. On one occasion, I was told the matter would be looked into, but I never received a response.Most recently, I was contacted with a past due notice accompanied by threatening language demanding payment. When I reiterated that we had previously requested cancellation, your representative claimed there was no record of any such request on our account. I promptly provided written proof of our cancellation request and emphasized that the lack of response was due to your internal error.Instead of acknowledging this, the representative responded by sending cancellation policies that were allegedly not metpolicies that were never disclosed or available in our original agreement. It appears new terms are now being introduced in an attempt to justify a final payment, despite us having already paid 3/4 of the total.Please note that we ceased using the service in late September or early October 2024. We did not receive or use any services between October 2024 and March 2025. Additionally, as per your own policy, access to the service is forfeited if not used monthlyfurther confirming that we received no benefit during this billing period.This experience has been unnecessarily stressful and, frankly, feels predatory. I consider this situation a violation of good business practices and customer rights. I respectfully request a review of this matter, the removal of any outstanding charges, and written confirmation of our cancellation as originally requested.I look forward to a timely and fair resolution.

  Business Response

  Date: 07/17/2025

  Hi *****,

   

  Thanks for reaching out and letting us know. A member of our customer advocacy is going to reach out to you this afternoon regarding your contract, billing and a resolution. 

   

  Thanks

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23609661
  
  I am rejecting this response because:

  ZoomInfo is acting to resolve this matter the same way they acted when i asked for the cancelation of the services. They give the client the run around. Please see email exchange attached where it shows their communication with me and my prompt responses and their lack of follow through.  

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/31/2025

  Hi *****,

   

  *** on our customer advocacy team has been trying to get in touch with you regarding this but he hasn't received a response to either email. *** will reach out again today. If you don't see an email from him please check your spam folders.

   

  Thanks,

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zoominfo has my name and where I work on their site that can be accessed through ******. This puts in in possible danger and I want it removed immediately. See Below:***** ******* - Accounts Receivables at ******************** Zoominfo ************************************ *****-******* Who is ***** *******. ***** ******* is an Accounts Receivables at ******************** based in ********, ******Explore more. ***** ******* Current Workplace.

  Business Response

  Date: 07/10/2025

  Hello,
  
  Thank you for reaching out. Your information is no longer in our database.
  
  In an effort to assist you further, we have submitted the *** that used to lead to your profile to Googles removal tool. This should help remove references to the previously removed information from ****** search results.
  
  Regards,
  ZoomInfo Privacy Team
  

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted ZoomInfo for a 12-month business lead generation platform at $1,000/month. After 6 months of usage and compliance with ZoomInfo's onboarding, support, and optimization processes, we received zero viable leads.When we attempted to cancel under their own contracts clause for "uncured material breach," they rejected it, refused to cancel, and continued billing us. Their legal teams response was dismissive and unhelpful.I have since discovered many other small businesses trapped in identical situations unable to cancel or receive refunds after paying for a service that does not deliver.We believe ZoomInfo uses deceptive sales tactics, locks small companies into contracts intended for enterprise clients, and refuses to resolve disputes reasonably. This business practice is unethical and damaging to small business owners.

  Business Response

  Date: 07/11/2025

  Hi ******, 

   

  Thanks for reaching out. A member of our customer advocacy team will be in touch today to discuss options regarding your contract. 

   

  Thanks,

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting calls for someone else for well over a year on my mobile phone. All of the telemarketers tell me that they got the number from a product sold by ZoomInfo. I have contacted ZoomInfo using their web based form multiple times to have them correct their data. They have not done anything. I often get multiple calls a day on my cell phone all for someone else... and there appears to be no way to have this corrected.

  Business Response

  Date: 06/24/2025

  Hello,

  Thank you for bringing this to our attention and we're sorry for the inconvenience this has caused. We have removed your phone number from our database. Please note that these changes usually take ***** hours to reflect.

  Regards,
  *****
  ZoomInfo Privacy Team
  

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It is unfortunate that it took interaction with BBB to resolve.  I would recommend they update their online processes to allow for fixing invalid data like this more easily.
  
  Sincerely,
  
  ********** ******

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in April of 2025 I was contacted by a Zoom Info *** regarding the potential subscription of their product. This was a follow up on an interest conversation which we had with Zoom Info a year prior. During our initial conversation, we expressed to the Zoom Info Sales Agent that we were not interested at that time because he did not present a product that would necessarily work for us at that time based on the industry that we operate in. Further, the product after reviewing just did not provide much support for our industry. We received a follow up contact from the someone this year in April 2025 and we were informed that there were some changes to include the fitness industry and the likes. After discussing the potential of subscribing to Zoom Info, we were presented with the opportunity to subscribe provided the information given was accurate and that we would be able to see some return from the lead generation tools as was presented. We have had Zoom Info for more than a month and we have not even received the promised training that we were supposed to receive. Setup of Zoom Info using ******* videos have been unsuccessful, but one of the most ridiculous claims that industry leads in Fitness exist is a fallacy. The reason why we opted in for Zoom Info was because we were assured that we would be able to convert and generate leads. This has not occurred yet they have made several attempts to collect from us even suspending service for non-payment. Furthermore, the ** team is unresponsive and they do not connect you with management as they have indicated they would. I have yet to receive contact to discuss this matter from an account manager or someone with the authority to resolve this matter.

  Business Response

  Date: 06/26/2025

  Hi *****,

   

  *** from our Customer Advocacy team will be in touch regarding a resolution to your complaints.