Business Profile

Digital Marketing

Zoominfo

Headquarters

BBB Accredited Business A+Rated by BBB

Complaints

Customer Complaints Summary

255 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Zoominfo has my name and where I work on their site that can be accessed through ******. This puts in in possible danger and I want it removed immediately. See Below:***** ******* - Accounts Receivables at ******************** Zoominfo ************************************ *****-******* Who is ***** *******. ***** ******* is an Accounts Receivables at ******************** based in ********, ******Explore more. ***** ******* Current Workplace.
Business Response
Date: 07/10/2025
Hello,

Thank you for reaching out. Your information is no longer in our database.

In an effort to assist you further, we have submitted the *** that used to lead to your profile to Googles removal tool. This should help remove references to the previously removed information from ****** search results.

Regards,
ZoomInfo Privacy Team
Initial Complaint
Date:07/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We contracted ZoomInfo for a 12-month business lead generation platform at $1,000/month. After 6 months of usage and compliance with ZoomInfo's onboarding, support, and optimization processes, we received zero viable leads.When we attempted to cancel under their own contracts clause for "uncured material breach," they rejected it, refused to cancel, and continued billing us. Their legal teams response was dismissive and unhelpful.I have since discovered many other small businesses trapped in identical situations unable to cancel or receive refunds after paying for a service that does not deliver.We believe ZoomInfo uses deceptive sales tactics, locks small companies into contracts intended for enterprise clients, and refuses to resolve disputes reasonably. This business practice is unethical and damaging to small business owners.
Business Response
Date: 07/11/2025
Hi ******,

Thanks for reaching out. A member of our customer advocacy team will be in touch today to discuss options regarding your contract.

Thanks,
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been getting calls for someone else for well over a year on my mobile phone. All of the telemarketers tell me that they got the number from a product sold by ZoomInfo. I have contacted ZoomInfo using their web based form multiple times to have them correct their data. They have not done anything. I often get multiple calls a day on my cell phone all for someone else... and there appears to be no way to have this corrected.
Business Response
Date: 06/24/2025
Hello,
Thank you for bringing this to our attention and we're sorry for the inconvenience this has caused. We have removed your phone number from our database. Please note that these changes usually take ***** hours to reflect.
Regards,
*****
ZoomInfo Privacy Team
Customer Answer
Date: 06/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is unfortunate that it took interaction with BBB to resolve. I would recommend they update their online processes to allow for fixing invalid data like this more easily.

Sincerely,

********** ******
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in April of 2025 I was contacted by a Zoom Info *** regarding the potential subscription of their product. This was a follow up on an interest conversation which we had with Zoom Info a year prior. During our initial conversation, we expressed to the Zoom Info Sales Agent that we were not interested at that time because he did not present a product that would necessarily work for us at that time based on the industry that we operate in. Further, the product after reviewing just did not provide much support for our industry. We received a follow up contact from the someone this year in April 2025 and we were informed that there were some changes to include the fitness industry and the likes. After discussing the potential of subscribing to Zoom Info, we were presented with the opportunity to subscribe provided the information given was accurate and that we would be able to see some return from the lead generation tools as was presented. We have had Zoom Info for more than a month and we have not even received the promised training that we were supposed to receive. Setup of Zoom Info using ******* videos have been unsuccessful, but one of the most ridiculous claims that industry leads in Fitness exist is a fallacy. The reason why we opted in for Zoom Info was because we were assured that we would be able to convert and generate leads. This has not occurred yet they have made several attempts to collect from us even suspending service for non-payment. Furthermore, the ** team is unresponsive and they do not connect you with management as they have indicated they would. I have yet to receive contact to discuss this matter from an account manager or someone with the authority to resolve this matter.
Business Response
Date: 06/26/2025
Hi *****,

*** from our Customer Advocacy team will be in touch regarding a resolution to your complaints.
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ZoomInfo has stolen the information of my company and falsely attributed to another individual. As a sole-owner company, it is essential that my company information be correct. With no permission from me, they have listed my correct company information but inserted false information concerning number of employees, named non-existent management staff, grossly inflated income, but retained mailing addresses, office location, and other pertinent contact information. In essence, they have stolen a corporate identity.I consider this an unscrupulous business practice.
Business Response
Date: 06/24/2025
Hello,

Thank you for reaching out and we're sorry for any inconvenience this has caused. We have added this information to the removal queue which will be completed within ***** hours.

If you have any questions, please let us know.

Regards,
*****
ZoomInfo Privacy Team
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We contracted with Zoominfo for the year 2024 and found the service of very little use. We paid what we owed them. At the end of 2024 I talk with our ZoomInfo rep. ******* *****, that we did not intent to renew the contract because we had gotten very little use out of the program. ******* **** me several times in an attempt to sell me but the different scenarios still wouldnt work for us. At no time did ******* indicate the company had place an automatic renewal in for 2025. The program was very expensive and of very little use to our company. In January 2025 we began getting invoices for the use of the service. At first we ignored them because we thought that it was a simple mistake on their part. Now in May of 2025 we find we have been turned over for collection! This company at the very least has deceptive practices. We have not used their service program at all in 2025. If the company were a tech savvy as they claim they would know this and ceasing pursuing collections against us. We dont want the service and we now regret the day we purchase the first one year deal.
Business Response
Date: 05/30/2025
Hi *******,

Thank you for reaching out and letting us know about the Auto-renewal issue. A member of our customer advocacy team is going to be in touch today to get this resolved.
Initial Complaint
Date:05/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed up with ZoomInfo ($19.800 cost) in June of 2024. We have attempted to use their platform for the last 11 months. The promised features as well as accuracy of information has not been as promised to us by their sales team. I explained to ******* **** our ZoomInfo account manager on our calls in January, February and March of this year that ZoomInfo info platform was not providing the promised ROI and that we would be terminating our service at the end of our current agreement. At no time did he explain that the termination needed to be in writing. However, I did email on 4/1 and on 4/2 with our non renewal notice. Our one year anniversary of the service will be 6/4/2025 (the service first became active to us on 6/6/2024. well within their 60 day notice requirements He and his manager **** ***** are continuing to contact me and insisting they were not notified. I would like this to stop immediately and proof that my contract has been cancelled effective 6/4/2025. ******* **** - ************************************* **** ***** - *********************************** ph. ************
Business Response
Date: 05/27/2025
Hey ****,
Thanks for reaching out. A member of our Customer Advocacy team will be in touch today to discuss the renewal and options with the contract.

Thanks,
Customer Answer
Date: 06/02/2025
I was contacted by **** ***** of Zoom Info today 5/27/2025 He is not accepting our non renewal of service.
Business Response
Date: 06/16/2025
Hey ****,

*** from our customer advocacy team will be in touch today regarding canceling your account.

Thanks,
Initial Complaint
Date:05/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company is selling my personal phone number and publishing it as being related to the business Mount-It!. I have attempted using their online removal / privacy form without success. I sent a formal demand/ cease and desist letter which has not received any response. I demand for my information to be removed from their database immediately. They do not have permission to sell or use my information, and I am on the registered do not contact list. They are in violation of privacy laws, including the California Consumer Privacy Act (CCPA) and the ************ Protection Regulation (GDPR), if applicable.I will be seeking monetary reimbursement for the cost of change and loss of revenue if this escalates to a point that necessitates a phone number change.
Business Response
Date: 05/12/2025
Hello,

Thank you for bringing this to our attention, and we're sorry for the inconvenience this has caused. Your information was previously removed per your request and is no longer available to ZoomInfo customers. If you are seeing additional profiles that pertain to your information, please feel free to reach out with the ZoomInfo URLs, and we will promptly assist with your request.

Regards,
*****
ZoomInfo Privacy Team
Customer Answer
Date: 05/19/2025
Please be advised this issue is most definitely not resolved. The calls are continuing to come to my personal cell phone.

I responded directly to zoominfo requesting for zoominfo to please take additional actions (besides merely passively removing me from their public directory) by actively recalling the information they have already distributed and marking me as do not contact in compliance with the California Fair Consumer Act.

It requires more action and more time to assess the effectiveness of the actions taken. ************ has illegally obtained and distributed my phone number and it is upon them to actively correct the impact of their illegal actions.

Business Response
Date: 05/27/2025
Hello,
Your contact information was removed from our platform as requested and has been unavailable to our customers since. When we removed your **********************, we also informed all ZoomInfo customers who may have had access to your ********************** of your removal request via our platforms Opt-Out List. Our standard contract terms that govern our license agreements include an obligation for our customers to remove ********************** regarding individuals included in our Opt-Out List from their own systems. If you believe an organization still holds your contact information, please contact them directly.
Regards,
*****
ZoomInfo Privacy Team
Customer Answer
Date: 05/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:05/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told that this was a month to month service. I IMMEDIATELY was contacted by a sales *** and I asked to cancel the service as it IS NOT A MONTH TO MONTH COMMITMENT. I was told the charges would be reversed. I have call logs and the company has call recordings. They have since charged me $600.
Business Response
Date: 05/13/2025
Hi ***,

Thanks for reaching out. A member of our customer advocacy team will be in touch this morning to discuss a contract cancellation and refund with you.

Thanks,
Customer Answer
Date: 05/13/2025

Complaint: 23284375

I am rejecting this response because they were still trying to charge my card as of today.

Sincerely,

****** ***********
Business Response
Date: 05/22/2025
Hi ******,

Thanks for reaching out. *** on our Customer Advocacy team is going to look into this and reach out this afternoon regarding the billing and refund.

Thanks,
Initial Complaint
Date:05/01/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please stop the harassing phone calls. I have asked to be removed off your list and it has not been done.
Business Response
Date: 05/02/2025
Hello,

Thank you for your inquiry. We have been unable to locate any profiles associated with the information you provided. If you already removed your information via our ************* please disregard the remainder of this message.

Any additional information you could provide would assist us in locating your profile. Helpful information would include a ZoomInfo URL, business email address, or full name and company name. If you received a data collection notice, please feel free to forward the original email you received as it may help us locate your record.

ZoomInfo honors all valid requests for the removal of individual contact profiles when made by the individual. Please let me know if there is anything else we can do to assist you.

Regards,
*****
ZoomInfo Privacy Team
Customer Answer
Date: 05/02/2025

Complaint: 23272250

I am rejecting this response because:

**************************************** or ****************************
************
you guys keep calling me and sometimes in the middle of the night. Please remove me!
Sincerely,

**** ********
Business Response
Date: 05/12/2025
Hello,

Thank you for following up. We have added your information to the removal queue which will be completed within ***** hours.

Please note that our system automatically sends notice to ****** regarding updating their search results to remove any web pages associated with your profile. However, this process can take around a week to complete.

If you would like to expedite ******'s removal processes, you can submit a request to remove the cached content once it's first been removed from our site. Their submission form can be found here: ****************************************************************

Regards,
*****
ZoomInfo Privacy Team

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