Business ProfileforBig Al's, Inc

I planned a birthday party here for my son, in the arcade, to take place on 11/19/23. I signed a contract on 10/17 for a 15 guest minimum, but you can have a *** of 20 guests; I was under the understanding we would be charged extra for the additional guests depending on how things turned out. I let them know 2 days before the event that we might have up to 20 kids at the party. Unfortunately, several kids got sick and we only had 15 kids at the party. Even though we never used 5 of the 20 Fun Cards, Big Als charged me for 20 guests! On the day of the party, the staff working there told me I could get a refund for the 5 cards not used. However, two days later, I received an email that I was not eligible for a refund even though my contract was only for 15 guests!! If I had least known I wasnt getting a refund for those 5 cards, I wouldve given them to the other parents so they didnt have to spend their own money. What a scam.-------------------------------------------------------I attempted to reach out to ******************** I received a call from Big Al's event manager ********. It was explained to me that because I had given them a heads up 2 days before that there might be up to 20 kids coming to the party, ******** went ahead and updated the contract without my consent. If I had just shown up the day of the party without any notification in advance, I wouldn't have gotten overcharged if fewer than 20 showed up. So I guess it was my fault for trying to be respectful and give them a heads up. They apologized and said they will try to do better in the future with their communication, which is great for them, but they have made no effort to refund me for the 5 Fun Cards not used. They state that it's "part of a package" and they're not able to do that. If that was the case, their staff should not have told me that I'd be getting refunds for the 5 cards not used, as I would've given them to other family members so we wouldn't be paying double.