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Business Profile

Dentist

Yamaguchi Gordon M DDS PS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 9, 2024 services were rendering to have dental work done. Provider over estimates insurance payment and collects payment prior to service leaving the costumer and insurance overpaying provider. The provider has made so such actions to reconcile their overcharges unless requested.

    Business Response

    Date: 03/10/2025

    Patient does have a credit on account of $97.20. Patient has never called and requested refund. Patient still has treatment to do and accounting usally checks if there is still outstanding treatment to apply to pt future co-pay. We do estimate the best we can. Most patients call the office and request a refund this patient has not tried to do this. Insteads files a complaint with you. I have proscesed the refund and should be back to patient within two weeks. I feel this is not a justified complaint when the patient has made no attempt to comunicate with us. Thank you for your time. ********* office supervisor.

Yamaguchi Gordon M DDS PS is NOT a BBB Accredited Business.

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