Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Repipe Specialist on Oct. 31, 2024 to have our house repiped. We were told the job would take 2-3 days. The job is still not complete (15 Weeks later), and we have failed THREE inspections. We have called repeatedly and have been told someone would call to schedule but we have no date yet. The floors under the house are not insulated and it is very cold. Our electric bill has been $60-70 higher than normal on the last two billing cycles. They also left the old insulation and other piping material under the house which can lead to problems with rats and other critters. We would also like to file a complaint against the subcontractor, Rescue Rooter, who did the plumbing work. The first repipe they did failed inspection and had to be completely redone. Their number is ************.

  

  Business Response

  Date: 02/18/2025

  We finalized a settlement with Mr. ******* last week.
  Quick Summary:
  Scope of Change: A $1,000 courtesy credit will be issued to the customer toward the installation of an insulation barrier under the crawl space, contingent upon the signed approval of this change order.
  Plumbing & Patching Resolution: The customer confirms that all plumbing issues under the sinks have been resolved to their satisfaction and that all patching concerns have been addressed and completed satisfactorily.
  Agreement & Final Resolution:
  By signing this change order, the customer acknowledges that all outstanding issues related to the repipe project have been fully resolved. Additionally, the customer agrees that this change order serves as the full and final resolution of their Better Business Bureau and Attorney General complaints.
  Furthermore, the customer agrees to refrain from posting any negative reviews, public complaints, or statementsincluding but not limited to online reviews, social media posts, or any other form of communicationthat could negatively impact the reputation of Repipe Specialists.

  Customer Answer

  Date: 02/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** & *** *******

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is RE: job ID ****** which took place 9/11/2023. This was a job contracted to another business Red Cedar Plumbing by Repipe Specialists. The job was performed as a condition of a home sale for address ************************************************************** and paid for by the seller. The home transferred ownership on 9/20/2023 to the buyer. Due to this home being a mobile home in a park, L&I was required to inspect and sign off on the work. At this time, L&I will not sign off on the work as the plumbing company did not attempt to put the insulation back and tape up as specified on the contract. The contract states that the plumber would "do their best to put the insulation back and tape it back up" which did not take place. Also the plumbing company insulated the hot water pipes and did not insulate cold water pipes as they said it is not required. It was requested that we see the codes referenced, as new owner prefers the cold pipes insulated as well. We found WAC 51-11C-40406 Section C404.6 and do not see where cold pipes aren't required in this instance. The service was $8300.00+ & is not complete. L&I will not sign off on the permit. It is a 55+ community & the new owner is a senior on a fixed income. It is not right to leave her with a mess and additional expenses of an incomplete job. Repipe Specialists has referred us back to Red Cedar Plumbing to take care of this, and Red Cedar Plumbing has referred us back to Repipe Specialists who it would seem would ultimately be responsible for making this right. We have also been told that the companies may not speak with us as the previous owner was the one who ordered the work. We have had problems with receiving communication back from Red Cedar Plumbing. I began communicating with ************ on 9/14, 9/15, 9/18, 9/25 and emailing Repipe Specialists 9/13,9/25,10/2,10/4 & 10/5 along with multiple phone calls. Neither party wants to take accountability and make this right.

  Customer Answer

  Date: 10/06/2023

  My apologies the work took place on 9/11/2023. The year is incorrect on the original complaint.

  

  Business Response

  Date: 10/27/2023

  In response to the complaint issued on behalf of the new homeowner:

  I have reached out to the shop Red Cedar Plumbing and have spoken to the owner.

  The shop will coordinate with the new homeowner to come out and ensure the cold lines are properly insulated and the insulation is back in place and taped up to ensure it will pass the inspection. 

   

   

  Customer Answer

  Date: 10/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, the homeowner would like to request that Red Cedar Plumbing reach out as soon as possible to coordinate 

  an appointment. She is concerned that resolution will not happen, which I let her know that if this is the case that the complaint is re-opened. She accepts the resolution and hopes to hear from the company as soon as possible.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our house repiped in January, 2023. Repipe Specialists subcontracted the work out to Red Cedar Plumbing.Several days after the main job was complete, there was a leak in one of the new pipe fittings. Damage was minimal, but not zero. A worker from Red Cedar Plumbing came out and fixed the leak. However, after turning the water back on, the plumber mistakenly opened the valve to an open refrigerator ice-maker water supply line (that had still not been replaced per the original contract). Therefore water began to flow upstairs behind the refrigerator and it ran down into the family room below. The water was on for several minutes before anyone realized what was happening.Water was sopped up best they could at the time, but ceiling tiles, carpeting, and some household contents remained wet. Several ceiling tiles became saturated and broke in the process and many others are intact but now water-stained. We now have a basement family room with missing ceiling tiles and stained tiles. No one will take responsibility to have this repaired. The owner of Red Cedar came out to access, and claimed there was existing damage and refused to take any responsibility. He took a few damaged tiles with him, but never returned.I communicated our concern with Repipe Specialists, but they simply told me to deal with Red Cedar. Red Cedar refuses to take responsibility for the damage they caused.I would like my ceiling to be fixed. I am considering legal action.

  

  Business Response

  Date: 08/08/2023

  ******************* has been trying to reach the customer so we can get this resolved for the customer. Customer has not returned our calls or our emails. We will continue to reach out to customer so we can handle this for him. 

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The outside water faucet they installed failed. They told me parts where not covered under warranty and wanted $200 to fix it.

  

  Business Response

  Date: 06/13/2023

  Our warranty covers workmanship only. This is very clear in the documents and paperwork that the customer signed. Fixtures are never covered as they are to be covered by their own manufacturer's warranty. The service call deposit of $195 covers the shop coming out to take a look as normally any issues with the repipe occur very soon after a repipe. This is a normal service industry practice.

  Our warranty has a 60 day grace ****** before we request a service call deposit to be paid. The customer's job was installed August 2022. The service call deposit is refundable if it is found that the repair was needed due to workmanship.  With that being said, we fixed the hose **** at no cost to customer on May 10, 2023. Customer even agreed to give us a 5 star review. Instead, we now have a complaint with the BBB. 

  I have attached the invoice from our shop to us for the repair which we paid for. I have also attached the contract and our warranty. I am not sure what else he is requesting. The repipe job was completed as per the contract and the **** was replaced as per his request.

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/22 i had my home repiped by repipe specialists. The contract was to fully replace all metal piping and install new fixtures in 2 bathrooms, 1 kitchen, 1 Water Heater, and 3 outdoor fixtures. The install team decided not to completely install in the 2nd bathroom. They tied in the new plastic pipe into the existing pipes, but did not replace any piping in the walls, or update the fixtures for the toilet, sink or shower. I have tried to get a partial refund from this company since the install. I have called at least 4 times and have exchanged emails on several occasions. But they have failed to respond, nor have they offerred to make amends. I would like to get this issue resolved without having to hire an attorney and incur additional costs for everyone.

  

  Business Response

  Date: 08/15/2022

  We are very sorry a refund slipped through the cracks. You are absolutely correct. 

  The refund will be $537 plus $54.24 for a total of $591.24. 

  I will send over a change order for e-signature and get this processed for you.

  My apologies for not catching this sooner.

   

  ***********************

  Operations Manager, Western US

  Repipe Specialists