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Business Profile

Cell Phone Repair

Gadget Fix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

This profile includes complaints for Gadget Fix's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gadget Fix has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Gadget Fix

      644 Strander Blvd Tukwila, WA 98188

    • Gadget Fix

      5114 Point Fosdick Dr NW Ste C Gig Harbor, WA 98335

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      sent 4 htc-10 cell phones plus extra parts-cameras-batteries-screens- to gadjet re-hab -*****************-tukwila wash-*****--contact-mikey---for repairs--shipped --06/20/2023---received--07/7/2023---have a picture texted message from **** @ gadjet re-hab saying that he received the items----numerous phone calls and emails [email protected] produced no responce-have a copy of all emails and text messages--ready to supply to bbb---*********************

    • Initial Complaint

      Date:12/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 10th I gave my phone to Gadget Fix to see if they could repair it (it wasn't turning on) or recover any memory from the phone. After three weeks of never returning my phone calls and being lied to repeatedly I went in and demanded my phone back. The store owner **** struggled to put my phone back together, guessing and checking which circuit boards actually fit in the phone, and took parts from other customers phones to reassemble mine. It took **** an hour and a half of guessing and checking which parts fit together, and when asked if the parts were actually mine the only explanation he could give was that "they fit".Not all of my phone was returned to me, my SIM card and my memory card (Micro SD) containing all my photos/videos/appdata were missing.After asking for the return of my memory card, Gadget Fix refused to help.I need my all the memories from my phone returned to me.Based on ****** reviews of gadget fix, I am not the only person to have this happen to them with some customers never receiving their devices back at all

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't remember the date but it was in February of last year. I brought in a ******* tablet that would charge but not turn on. He wasn't sure he could fix it but said he would try. He took my contact info but never called me back. I visited the old store several times but he always had a story and an excuse. I visited his new store and more excuses and he doesn't remember where my device is! I just want it back now so I can go elsewhere.

      Business Response

      Date: 05/13/2023

      This is the incorrect business. This is not Gadget Fix in *******, **. Please stop sending me complaints for this business. 

    Gadget Fix is NOT a BBB Accredited Business.

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