Business ProfileforMotors Northwest

So I purchased a 2017 ******* Elantra August 15th of 2023 at MOTORS NW. Took it for a test drive no issues. Loved the color and the car seemed great key word seemed. I had a trade in which was a **** *** with only about ****** miles. **** my check for almost ******. This is where things start getting kind of fishy. **** was my sales guy he seemed decent. When I realized they wanted me to also put down money on top of the check I had sat there thought to myself never mind and they can just give me my check back little did I know. J.D and **** were in that back room signing my check. So when I asked for it back **** says oh great we were able to get you the deal at this point I felt a little forced this is my first time financing through my bank. Ive never got a loan before. Im like **** am I able to get a new check so many thoughts running through my head. so Im thinking to myself ok the car is great the carfax looks good. No accidents no issues. Ill just take it.I should have immediately took my check when they didnt fill it out in front of me and went to my bank and got a new one.the car seemed so perfect and I really needed a new one as Im fleeing from DV almost getting killed at the beginning of this year and my old car wasnt gonna make it through.so I did my paperwork with ***** he was pretty ok.he was really knowledgeable with the extended warranty. Suggested heavily that I get it. The warranty is called protective. It pretty much covers the major parts and minor parts of your car depending what warranty you get. The car comes with a 3 month warranty powertrain. I said I will look into it the warranty cause I like to do my research usually before I purchase..Within the next week 1/2 so around August 25th-28th My car is starting to just completely die and shut off as Im in the parking lot attempting to park. I call MOTORS NW. I speak with a lady ******* I believe. I let her know whats going with the car and she said I can either come in or take it to the mechanic that they have. I decided to go inside I was with my sister so at this point we can start documenting every interaction. August 30th my sister and I go inside. ******* gets J.D for us he greets my sister and I with some guy who they say is a mechanic that isnt even certified take a look at my car. they let me know the battery everything looks great in the car. They seemed to have a few handy tools they checked the battery power said everythings good. Im thinking well they arent mechanics so idk. J.D says if it happens again just call MOTORS NW. From that point it just keeps going down hill. September,7th,2023 my sister and I go to *******. My car dies twice as Im trying to park everytime it dies I have to shut it off and cut it back on. The last straw for me was September 9th 2023 as Im on the freeway in traffic my car is constantly dying. I have to keep cutting my car on and off IN THE MIDDLE OF THE FREEWAY. My son and I were in the car when it comes to the safety of my kids I have a huge problem. After almost getting hit in *******. Im literally on I5 with my freshly almost 1 year old feeling terrified. Dodging cars on the freeway Im praying that we get home ************ just wouldnt stop dying. Now I notice the pattern its only happening when Im going very very low speed. So atp I dont want the car how terrified I was on the freeway..i go up to MOTORS NW September, 12th, 2023I should have went in sooner but I had to work out of town and forgot it was a holiday weekend . So Im inside Im Asking what my options are cause Im considering just trading the car in. So **** and I test drive 3 other cars while ***** looks at my car I dont know what for ? None of them are mechanics.So now I have test drive 3 cars I feel like the *** sounded dingy. the ***** Malibu did some weird break shift like the car jerked. **** said oh nothing is wrong with the Malibu its probably just the way I was breaking. The ***** equinox was perfect but I believe it wouldnt be an equal trade in and was over my budget.Now Im listening and paying ************************* of the cars they are trying to show me. Im thinking should I even trust it. Do I even want to do business with them anymore. Listening to how the other 2 cars he showed me sounded just felt sketchy just didnt seem right. I would have to re do my loan as a trade in which they tried to have me go with their company. Im like no I rather go though my bank. I would have to wait to get new plates. Again Im fleeing from dv so I dont have a lot of time. So I ask whats my other options our. MOTORS NW said they can have buckys in Lakewood look at it. So I leave in this death trap of a car and they want me to come back to Tacoma which I live in ********* almost a hour away and pay 6$ each drive over the bridge. So September 13th I go to buckys he cant figure out whats wrong with the car since its not a consistent check engine light on. So he cant pull any codes. He did drive it and the car stopped and died on him as well. He said they cant do anything for me. So I call MOTORS NW to speak with a manager after ****** isnt able to give me a diagnosisKeith is the only manager that day and said he was too busy to talk. I said thats fine I will be on my way..When I get inside. ***** immediately gets up and walks out the building. this point Im overwhelmed Im there with my son. Im asking **** what are my options he was like we tried to help you yesterday you didnt want to do the trade in through are company. I have so many questions at this point so Im asking **** Why are you guys selling a vehicle for almost ****** dollars having any issues like that. Then thinking about being on the freeway and how terrified I was I just start crying. I just didnt understand So now this is where ***** flips the script he walks back in like he didnt even care or know who I was. He says oh am I the one who did your paperwork.I say yes.he said to me oh see all my guys get a warranty just being very passive aggressive at the fact my son and I almost got hit on the freeway the previous days. Asking me to I want to purchase the warranty. Like NO I dont even want the car no moreIm new to all of this. I usually go buy my car flat out street price this is my first time financingIt is smart to get the warranty especially for a 2017 I understand that. I get that the vehicle is used but with only ****** miles and for the amount the vehicle was nobody is expecting to have to get any work done so soon. ONE THING I will say is GET THAT WARRANTY. On top of the 3 month powertrain that comes with the car. Thats the only thing that will save ***** then after cryingMikey was great he is new and does work on his own car. He tried his best to make sure I was ok and was very understanding of why I was upset. He has a daughter around the age as my son. At that point I feel like daddy mode kicked inHe was trying to go above and beyond. Asking if they have a reader so he can try to see if he can at-least get some answers to why the car is just dying. He even offered help off the clock which I really appreciated he was the only one genuinely concerned. ***** acted so busy he is in and out. No customers were there except one. He was going so slow. I started getting upset cause my 1 year old was crying due to being hungry after being at Buckys for 2 hrs.Before I started lashing out I just got up and left. I told ******* will call and talk to whoever was the head manager which is ********* the September 14th 2023 ask for J.D at this point Im frustrated who wouldnt be. Im going back and forth with my one year old in a car that feels deadly. With the way ***** acted I just felt so hopeless. So I let J.D know everything my frustrations and all his response was Im not the one who acted a way towards you I get your frustration that I needed to calm down. I understand he didnt do anything personally that wasnt the point you are the head manger that is running the business. Your employees are a reflection of you. So he tells me take it to the ******* dealership in ********* which is in the same city as me so they can do a deeper diagnostic. That way we can see exactly whats wrong since their place they use Buckys in Lakewood wasnt equipped enough. He says have ******* call J.D at MOTORS NW. I take it to the ******* they are about to close. I talk to ******* at ******* she calls J.D this is around 5 September, 14th, 2023.J.D calls me lets me know he spoke with Trinity and that I need to sign a waiver saying MOTORS NW isnt responsible. So youre telling me I have to pay the ****** diagnostic fee. I tell him why should I keep paying money on a car you sold like this. He said thats what happens when you get a used car you have to put work into it. Nobody was expecting the car to do that. So J.D says my ************ in a very rude way. I either pay the 211 for the diagnostic and then WE can figure out what we will do once the results get back. I can Trade in my car but I would still owe on the previous loan if the trade in doesnt cover the full costs. Or they can buy the car back at STREET value clearly stating I wont be getting even near what I spent on it. I asked him if he knows about lemon laws he said yes but my car doesnt fall into that. Which I talked to a lawyer and yes it does. He says oh so you been working at a car lot for the last however amount of months or years just being real rude getting smart. So Im like why dont you guys just give me my *** back that was my only other working car I traded in and he said NOPE thats not how it works. Anyways the *** was a LOW VALUE trade in.your selling it for 6k now.J.D then said I will call you back tomorrow and go over your options again I advice you not to come up here and waste your timeBasically giving me no option the warranty didnt cover anything that came with the vehicle so I was forced to pay the diagnostic.the diagnostic comes back car needed a new camshaft position sensor . My air filter was completely clogged && had a RODENTS NEST IN IT, on top of car needing the breaks bled and a wheel alignment. They sold me a car and didnt even do the simple needs before having someone drive it off the lot. The camshaft is an important piece to operating your vehicle. All those things should have been done before letting anyone drive off the lot!!!!! So Trinity calls me and says I should get in contact with the owner. That they should be paying all costs especially when its only been a month of having the vehicle. Ive been telling them since August, 25, 2023. only 10 days of have the car. At the ******* dealership Trinity stated they would have took care of all costs had someone called them within the first couple weeks or month of getting a car and it had issues. NW MOTORS sent me to the ******* dealership to get the diagnosis why should I have to pay? So now its September,18th,2023 ***** calls me tells me go to bitterlings which is right around the corner from MOTORS NW. They agreed to fix the camshaft and the air filter. They denied the the bleeding the break fluid and wheel alignment. Which I feel everything should have been paid for and taken care of. Then I asked bitterlings if they were able to do a full diagnosis and figure out what was wrong with the car themselves they said yes. The gentleman working said he doesnt understand why I paid ****** for a diagnostic when they could have done one. So why did J.D at Motors NW have me pay that moneyif the shop that fixed my car bitterlings would have done the diagnostic for free? Why did they have me going back and forth? When first sign of any issues they could have just sent me to bitterlings which was not even the next block over. Why did they have me go to Buckys why did they have me go to *******? I honestly would give this place a 0. They are not there for you after you get your car like their slogan says. They want all the money. And they dont even want to pay a *****. The fact that I still kept my cool and was calm the whole time when I really wanted to blow up. They treated me like such c*** after they really dont care about you or those cars on the lot. I am thankful and blessed I have the funds to do this a lot of people spend there last on there vehicles. I went on the BBB to check out MOTORS NW this is what they do. They sell lemons or sell cars where the check engine light is cutting on. Trinity and I believe they are getting cars and having the automotive places they use turn off the codes. No way they have so many lemon allegations on the BBB. ****** only shows the good reviewsIm thankful mines was just a sensor and nothing to crazy the air filter, and all those other things listed were minor they should have been done and even taken care of before and after but oh well. Reading those stories on the Better Business Bureau about what NW MOTORS does it could have been worse. STAY FAR AWAY FROM THIS PLACE LOOKS CAN BE DECEIVING. Make sure you get that warranty or come in with a man. If mines was here he wouldnt be going for any of it !!