Share
Business ProfileforOxifresh of Puget Sound
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 950 Pacific Ave Ste 1050, Tacoma, WA 98402-4435
- BBB File Opened:
- 3/18/2016
- Years in Business:
- 10
- Business Started:
- 4/1/2014
- Date of New Ownership:
- 10/1/2015
- Accredited Since:
- 3/23/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 5
- Alternate Business Name
- Sage's Stuff
- Business Management
- Mr. Sean Sage, Member
- Ms. Stephanie A Sage
- Contact Information
Principal
- Mr. Sean Sage, Member
- Ms. Stephanie A Sage
Customer Contact
- Mr. Sean Sage, Member
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I would like to file a complaint and get a refund from Oxi Fresh Carpet Cleaners for fraud. On November 3, 2021 I used their chat/online system and provided information for what I needed cleaning in my house for carpet cleaning. I very specifically said I needed everywhere in my house that has carpet to be cleaned and wanted a quote for that. The representative gave me a quote for $284 for the whole house including all carpeted areas. This amount also included all fees based on their statement. The business committed to provide carpet cleaning for the entire house (all carpeted areas). On November 09, 2021 when they arrived to the home for the services the employee said that I got misquoted and that the actual amount is $357. I am not happy about that last minute change since I got quoted for one amount and got charged way more for another. At the end I got charged $357 for the whole house. The employee who did the work (Michael) talked to his manager and mentioned to sign to get the services done and dispute the extra charge for final resolution afterwards for refund. This is completely unethical and very bad business! A representative from the company called me today (11/10/2021) and reduced the price from $357 to $300. Although this is a reduction in price this is not for what I got quoted for and I would like a refund for the amount I got quoted for ($284). Oxi Fresh Carpet company does not want to reduce more than $300. Work Order #*****
***All attachments redacted by BBB***
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.