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Business Profile

Property Management

One Way Properties LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One Way Properties was our property manager. The tenants that they vetted did not reimburse us for unpaid utilities (propane) and due to the tiered level of property management fees (we were paying the top tier) the property manager committed in writing multiple times to reimburse us for these unpaid bills. We have been trying to partner with them for payment for 10 months now to no avail, with a commitment within the last month to send us a check but no payment in the mail.

    Business Response

    Date: 05/30/2024

    A check was mailed, an email was sent to these clients. These funds are not required to be paid by us, however to help the owner out we mentioned that when we were able to help them we would pay these funds. As mentioned a check was mailed and an email confirming this was sent. 

    Customer Answer

    Date: 06/03/2024

     
    Complaint: 21765346

    I am rejecting this response because:

    We paid a higher tier for property management fees which provided coverage of up to $5000 in damage to the property (see attached fee structure). A commitment was made by this company (see attached email on May 11, 2023) to use this coverage to also pay for unpaid utilities. The total utilities charged by these tenants totaled $2498.31 (see attached .zip file) while they only paid a total of $1814.47 in utilities (see attached general ledger). We tried to work with the company on a professional level, and several commitments were made, but no check was sent until we contacted the BBB. When the check was sent it was in the amount of $147.91, leaving us still owed $388.02 for utilities only. 

    Additionally, we had uncovered repairs to the property (see attached invoice). These repairs totaled $2083.19. 

    The total still owed to us is $2471.21, which falls under the $5000 coverage that we paid for. 


    Sincerely,

    *************************

One Way Properties LLC is NOT a BBB Accredited Business.

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