Complaints

This profile includes complaints for Cambridge Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cambridge Management, Inc.

  1916 64th Ave W Tacoma, WA 98466-6203

• 

  Mountain View Apartments

  870 N Plano St # 100 Porterville, CA 93257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in an apartment owned by Cambridge. I moved in Valentines Day 2023. The address is ********************************************************. I have concern that prior to me moving in, possible installation of a hidden camera/audio was done by an employee. Ive seen pictures of myself, appearingly in my bathroom, on abusers phone. There was a stalking situation, involving an employee acting as a Cambridge apartment manager in 2024. Apartments should be inspected for possible hidden devices that enable privacy violations and digital surveillance. There was a suspicious device in my bathroom while employee ***** *** and **** were doing maintenance work in early summer 2024. This outlet appeared to have had a device built into it. They changed out several outlets and the one in my bathroom made static noise when removed from the wall and when a phone was near it. At closer look, the front of it came off. Considering the stalking issues and privacy issues Ive had, I believe a more thorough and efficient way of inspecting homes for digital tresspassing capable devices is important. I had others look at it and they agreed it did look odd. After doing some research on individual parts, it was certainly not a standard GFCI device. It also produced static.

  Customer Answer

  Date: 07/05/2025

  An individual using the name ***** *** was working here as an apartment manager doing maintenance in Summer 2024. While here, my back patio glass became cracked. It was not cracked prior to he and **** being on my back patio. I attempted to ask him about it around August 2024 but was told he left and no longer worked here. I have put in request for maintenance since then. This led to the back window shattering. This individual ***** *** also did not give me proper notice in my rent increasing while he was here. This individual also gained entry into my apartment without notice. Notice on 7/01/2024 my rent increased.

  Customer Answer

  Date: 07/05/2025

  I live at a Cambridge property in ************. Apartment C18 at ************************. I moved in February 2023 and continue to live here now. In Summer 2023, I was assaulted. I had a car stolen/vandalized/damaged and dealt with events of stalking. The person that did this impersonated an apartment manager in summer 2024 and harmed me again. Now, currently he has had others harass me and I suspect has been in the area. I have inquired about and requested security cameras on the property. Ive been told they cant afford them or just dont have them. Lack of security footage for tenants has made it difficult to catch this person. Tenant safety appears to be a non priority.

  Business Response

  Date: 07/07/2025

  Cambridge Managment transferred management of the ********************** to the ownership and a new Property Managment Co.  on July 1, 2024. Therefore, we have no ability to respond or resolve this issue for the resident. 

  Business Response

  Date: 07/11/2025

  Hello,

  Upon further research this is not a resident of ******************* Apartments and is a resident of Corridor Apartments located at ********************************************* and managed by Cambridge Management.  Cambridge Management can be reached at ************.

  Thank you,

  *** ************

  Junior Portifolo Manager

  Allied Residential

  Business Response

  Date: 07/25/2025

  Ms. *****,

   

  Thank you for choosing Corridor Apartments for your home and allowing us the opportunity to address all concerns.   The safety of our residents is our top priority, and we are committed to ensuring the community remains free of crime or related incidents. 

   

  We are pleased to share that we have partnered with the local police department for many years to ensure we are advised in a timely manner of any concerns or uptick in criminal activity in the area.   We have not received any written or verbal notifications or been alerted by a visit or increased presence from the Centralia PD.   Out of an abundance of caution, we will reach out directly and request feedback on the police activity specific to the Corridor Apartments, located at *********************************************

   

  In effort to perform a thorough review, please forward to me directly, copies of the police report for each reported incident to ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* .  Additionally, please feel free to contact me on my direct line at ************** for further assistance.   I look forward to hearing from you soon.

   

  Thank you,

   

  ****** *********

  Director of Property Management

  Cambridge Management, Inc.

  1916 64th Avenue W

  Tacoma WA, 98466

  ?? **************

  ?? **************

  ? *************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We (myself and my disabled husband) moved into ***************** in August 2024 an income based federal government housing project. By October we received notice that we had a rent increase of 80 00 due cost increase of utilities. Our utilities did not change.?! In April we had a recertification of our income which decreased but rent remained the same. Now in May we received another rent increase of ****** due to increase in cost of doing business???!!!I have called I have sent emails no one ever returns calls. Since I had already paid my June rent in May( we always pay a month ahead) I forgot to add the additional 177. And today the maintenance man left a three day pay or evaluate the premises. Such a warm friendly reminder This place has gone down hill in less than a year so sad

  Business Response

  Date: 06/13/2025

  ************ is operated in accordance with *** rules for communities financed with ********** Housing Tax Credits (*****) and therefore the rents are restricted in accordance with Area Median Incomes (AMI) for the county in which the community is located. Accordingly, changes in the HHs income would not change their individual rent unless they were requalified to an open position in different income set aside.
  
  ************ is a new community and therefore the program-based changes in the rent may have occurred more frequently than ******** is most common that rents are changed once annually with the release of the new allowable rents from the ****  
  
  7-26-2024 - Our records show that the ***** moved in paying rent of *****.
  1-24-25 A rent increase notice was sent to the *****,increasing the rent to *****, a $9 increase. This increase was effective 3-1-2025 and was related to a decrease in the Utility Allowance used to calculate the Maximum Allowable Rents.
  April of 2025, the *** released the new 2025 AMI numbers with the new Maximum Allowable Rents.
  5-1-2025 A rent increase notice was sent to the ***** implementing the new Maximum Allowable Restricted Rent of *****. An increase of $102. This was effective 6-1-2025, in accordance with FL Landlord Tenant Laws.
  5-11-2025- The ***** paid ***** which was credited to Junes rent, leaving a balance of $102.
  6-6-2025 A late fee of $75 was assessed the Sipess account, increasing the balance to $177.
  6-7-2025 The ***** made a payment of $177 leaving a 0 balance on their account.
  
  A review of Bridge Plazas email correspondence revealed three messages from the *****:
  July 26, 2024, submission of proof of electricity for move-in
  March 10, 2025, reply to a rent reminder; and
  March 31, 2025, regarding causes of mold.
  
  A review of our responses will be made to ensure that all communications to the office receive a response. Office staff will especially ensure that the ** receives follow up on the mold inquiry.
  
  A three-day pay or quit notice was issued on June 9, 2025,in error. A review of the procedures followed will be made to ensure that all payments are reviewed, and current balances are reviewed to ensure that Pay or Quit notices are not sent to HHs that have a 0 balance. An apology will be made to the *****.
  
  The ***** recently visited the rental office on 6/13 and did not express any concerns or dissatisfaction regarding the recent rent increase,nor did they ask any questions about it. However,Management will reach out to the ***** again to review the rent changes and explain the program rules that influence the changes in the rent.
  
  We do not anticipate any further changes to their rent amount until 2026 and we believe that the rent they are paying is well below market because of the ***** program. 

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has failed as a valued and trusted landlord for the Reflections Senior Apartments located in *******, **. My father has been a resident since 2011 and the conditions of the dwelling has deteriorated significantly. There has been no upgrades or improvements. We have asked for his apartment to be painted and carpet to be replaced multiple times to no avail. However, the rent continues to rise annually with no remodeling or updates to the dwelling.

  Business Response

  Date: 05/08/2025

  Thank you for bringing this to our attention.
  We have inquired with the ownership and we are pleased to report that they have authorized us to install new flooring and repaint your fathers apartment. 

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23268854
  
  I am rejecting this response because:
  I need a specific date when this will occur and I need to know which company will be performing the upgrades.

  Last, I need to know if this will impact his current monthly rent rate as it is already over $1,000 a month and my father is on a fixed income.

  Please provide these details. 

  Thank you.

  Sincerely,
  
  ****** ********

  Business Response

  Date: 05/21/2025

  Dear *********************** Community Manager has contacted Mr. ******* regarding the specific dates to coordinate with the vendors. Once Mr. ******* gives us the dates that would work for him, then we will schedule the work with the vendors. These repairs will not affect the residents rent.

  Thank you,

  ****** ****, Regional Manager

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 05/29/2025

  The community manager(*******) at Reflections Apartments is incompetent and unable to perform her job and adhere to the company 's commitment. I would like for a general manager to call me to discuss next steps. See prior complaint #******** for reference to this issue I thought was resolved but clearly it is not.

  Business Response

  Date: 06/12/2025

  *** regrets that Ms. ******** is unsatisfied with the CMs efforts so far. The Regional Manager has made multiple attempts to contact Ms. ******** and has left messages requesting a return call. There has been no response. Latest attempt was 6/11/25 at 4:03 PM CST. Continued follow-up will be made to attempt to establish communication with Ms. ******** while the repairs to her fathers apartment are completed. Regional will continue to attempt to contact *********** to identify her specific concerns. If credible evidence is received that the CM has failed to properly manage this situation, appropriate action will be taken. Management is coordinating a mutually acceptable date for the painting and flooring installation with ********************* Community Manager will continue to coordinate with Mr. ******* to complete the requested upgrades and repairs. 
  

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23268854
  
  I am rejecting this response because:

  I have also left several voicemail messages with ****** and call to only receive voicemail on every attempt. 

  Maybe if your associates worked normal business hours and are available when calls are returned, we could connect.

  I work a full time job and have multiple meetings throughout the day, so I am not readily available when your associates have time to call me back.

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Maintenance and ********************* Outages: The power in the building frequently goes out without any notice or emergency maintenance. This has caused significant inconvenience and safety concerns for residents. No explanation or timeline for resolution has been provided.Water Damage and Mold: There is mold present in my apartment, specifically on the ceiling due to a leak. Despite repeated requests, the building management has failed to fix the leak, leading to the continued growth of mold. The mold is not only a health hazard but is also damaging the structure of the building.Wall Mold Removal: Recently, the management tore out moldy sections of the walls without providing proper remediation or offering an alternative solution. This has left residents to deal with the aftermath of the mold and the disruption in their living spaces, without clear plans for long-term repairs.I am deeply concerned for my health and safety, as well as for the condition of the property. I would appreciate immediate action to address these issues, as they are violating basic living standards.

  Business Response

  Date: 02/10/2025

  Dear Mr. ****************** you for your inquiry. Please see the following response from ******* ******, Regional Manager.

  There were electrical issues in the building and the repairs took some time to find the correct solution. Management attempted to keep the residents up to date on all inspections and repairs with the electricians. All units have now been inspected and cleared of any issues. Management will review the status of the electrical repairs with you, and confirm that your unit has been cleared of any ongoing electrical issues.

  Unfortunately, there was a leak that created growth of organic material in your apartment. On 1/29/25 sections of the ceiling were removed and replaced with new drywall. The ** was removed and remediated in accordance with the recommendations by the ***. This is the first notification that Management has received that there is ongoing active organic growth in the unit. Management will contact you immediately to review any concerns about the condition of the apartment after the completion of the remediation and/or inspect any new areas of concern for **. Management will inspect for any new ** and notify you that the roofing repairs were completed.

  Thank you,

  Agency Inquiries

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22866736
  
  I am rejecting this response because:

  ******* is BLATANTLY lying about the work and the electricity being fixed. As she did when the city of north port came out. The building power went out 4 times before 8 am today 2/11/2025.

  as for the mold work. She is lying about. I have cameras in my apartment and the gentleman painted over the EXISTING dry wall and mold. 
  She should be ashamed of herself
  Sincerely,
  
  ******* *****

  Business Response

  Date: 02/21/2025

  Dear *** *****,

  Regarding the electrical issues, Management has never intentionally misrepresented the facts of this situation. We have relayed the information given to us by the contractors who believed the electrical issues had been resolved. Unfortunately, the ***** did briefly lose power on 2/11/25 but this was immediately remedied by staff. On 2/25/25, Switch electric will be at the site to inspect each unit to determine whats causing the disruption in service. Management will continue to provide updates to the residents as we receive them from the electrical contractors. 

  Regarding the organic growth, the staff did paint the ceiling to cover up the water stain, not organic growth. Per the vendor that completed the roof repair there was no OG in the attic or penetrating the ceiling. 

  As always, please feel free to reach out to us with any further questions or concerns.

  ******* ******, Regional Manager

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22866736
  
  I am rejecting this response because:
  
  The building just wants the electricity fixed. It has gone out more than just those dates you mentioned. I have the emails and work orders to prove this. Also majority of the residents in the building documenting it. Just because you are saying it doesnt make it true. I also have the emails from the city of you telling them the problem was fixed, when staff knew it wasnt. Hiring multiple electric companies and discontinuing working with them because they dont give you the answer you want isnt right and wont fix it. You arent on property and the residents have talked to the electric companies while theyre here but you seem to act like you have more knowledge in their line of practice. 
  

  for the leak, youre contradicting yourself in these emails. You said the dry wall was replaced, it was treated for mold, which is not true at all. They simply just painted over whatever the issue was and left the hole in the ceiling. If that is remedying the problem to you, then maybe you shouldnt be overseeing, rather confirming its finished because you didnt over see any of it. The issue was fixed 3 times and every time when ever it would rain the room would be flooded due to what you would call a fixed roof leak. 
  Sincerely,
  
  *******  

  Customer Answer

  Date: 05/06/2025

   The power is back to going off everyday sometimes 6 times a day and the last time has been out for 5 hours. Maintenance doesnt respond to messages and staff neglects to have communication with residents on the issue and neglects fixing the issue. Every time an electrician is hired and tells them the issue they dont like it and hire another electrician. There have been atleast 7 electricians that have been hired and fired. Its ruining residents electronics, spoiling food, and impeding on quality of living when theres no electricity in the building.

  Business Response

  Date: 05/09/2025

  Dear Mr. *****,
  
  Unfortunately,one building in the community has experienced intermittent Power outages. Staff has responded as quickly as possible and involved vendors as needed to restore the power to the building.
  

  We have not received any claims for loss or damage of personal property. *** does a process for reviewing claims for damage or loss of personal property due to Managements errors or omissions. We do not believe that applies in this case but would review any claims submitted. Management will make claim forms available to any residents who feel they have experienced damage to or loss of their personal property due to the power outages.
  

  Management denies the provided representation of our response. Maintenance does respond timely to the site to restore the power as soon as they are notified of an outage. Management does attempt to keep residents informed of the process of the repair. The staff will continue to respond to requests per policy.The office will continue to update residents as we receive the repair information. 
  

  This has been a complicated issue, and multiple repairs have been made to attempt to resolve the issue. Management has involved multiple vendors for second opinions and bids. To date, none of the implemented repairs have been fully successful.A contract is now in place to do a complete replacement of the breaker. This is scheduled to take place the week of May 12th. Residents will be notified of the new repair date.  

  Sincerely,

  ******* ******, Regional Manager

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I attempted outreach to Cambridge Management **** on 11/19/24, and again on 11/20/24, requesting to be contacted about a rent credit for my mother having to purchase plumbing services. I have not heard from a manager as requested. I attempted outreach again on 12/1/24, and have yet to receive a response. The property manager acknowledged that a plumber should have arrived within a two-hour window and that the matter could have been handled better, preventing the need to have a plumber come out at my mother's expense. It was also my understanding that the existing toilet would be replaced but I have not heard back about this either. Please see the letter I submitted on 11/20 to Cambridge Management **** and the invoice for the purchase of plumbing services included with this complaint.I would appreciate outreach from a manager/supervisor with Cambridge Management **** after reviewing my letter and the invoice. Thank you,****** *****

  Business Response

  Date: 12/20/2024

  Dear ****** *****,

  Thank you for your inquiry regarding your mothers unit. Please see the following response from ****** ****, Regional Manager.

  The CM had a scheduled day off on 11/15/24 and received a text from Maint. Super needing a plumber for unit 4513D due to toilet backed up. CM called RM to get emergency approval to call out vendor, which was approved. Baileys Plumbers were called and scheduled to be out before 5pm same day. The plumbers showed up at 4pm to find that the residents daughter had called her own plumber out to take care of the issue.The daughter called CM on 11/19/24 requesting a rent credit for the cost of the plumber for her mothers rent account. Va. code 55.1-1244.1.B states in parts,If there exists in the dwelling unit adequate sewage disposal facilities, the landlord shall take reasonable steps to make the repair or to remedy such conditions within 14 days of receiving notice from the tenant. See attached ***************************** and Tenant Act 55.1-1244.1 for reference.

  RM will reach out to resident to explain that CM had called and scheduled an approved vendor to come and take care of the issue and that a rent credit will not be issued.

  The replacement toilet has been ordered and received 11/27/24. CM called resident on 12/2/24 & 12/6/24 and left VM to schedule a date and time to replace the toilet. With no response CM delivered a notice to resident on 12/12/24 requesting resident to contact office with a good date/time for the replacement of the toilet and to date the CM has not heard from resident.

  RM will reach out to resident to try to schedule toilet replacement.

  Sincerely,
  Agency Inquiries
  Cambridge Management, Inc.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22640285
  
  I am rejecting this response because: There was no mention of whether the credit will be offered, whether in part, or all. As noted in my letter, the property manager did acknowledge that a plumber should have arrived within two hours and was in fact significantly late. To that end, we were not clear if a plumber would even arrive. Additionally, my mother does not use her cell phone regularly, but the property manager previously would either leave correspondence at her door or reach out to me at my direct number if a response was needed for anything right away. I never heard from the property manager. My number should be the direct number for my mother to ensure that messages are received. I checked in with my mother's aide and she said there was a voicemail to call but there was no mention of a toilet. Recently the maintenance worker stopped by to look at the existing toilet and verbally stated that they would bring the toilet as soon as it was in. So, why wouldn't they just come with the toilet if it had arrived? I would assume maintenance can enter with a key. For instance, regarding the air filters, there was a note left outside saying that maintenance can enter without the resident there to replace them and would return to do so, but maintenance has yet to return to put them in, a separate issue. My mother does not drive and is at home the majority of each day. The only time she is not home is on Tuesdays and Thursdays part of the day to go to a senior center, unless she has an appointment on Monday, Wednesday, or Friday. I am requesting that the toilet be replaced and if there are any concerns about entry into her apartment, to contact me. I am also requesting that a manager from Cambridge Management contact me regarding a credit, but at the least simply to offer the courtesy of returning the call that was requested back in November. Despite requesting this a number of times, I have not heard back, even though when calling the automated message assures a response within an appropriate period of time. Lastly, my general concerns regarding communication (follow through, transparency, and tone) were not acknowledged. I would like these to be taken into consideration by the company. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/31/2025

  *** responded to this maintenance request quickly and within the timeframes required by state law. A plumber was on the way to make the repair when the resident grew impatient and called their own repair person. Management incurred the cost of a service call even though no work was performed by their vendor. Therefore, as *** has explained to ********* Management will not be reimbursing her mother for the repair ordered by them. 

  Customer Answer

  Date: 02/05/2025

  Complaint: 22640285
  
  I received and am rejecting the following response from Cambridge Management, Inc., received on 1/31/25, which stated: 

  CMI responded to this maintenance request quickly and within the timeframes required by state law. A plumber was on the way to make the repair when the resident grew impatient and called their own repair person. Management incurred the cost of a service call even though no work was performed by their vendor. Therefore, as *** has explained to Ms. ****** Management will not be reimbursing her mother for the repair ordered by them. 

  This statement is not an accurate reflection of the discussion I had with the regional manager, ******* on Monday, 1/27/25. I also find it unprofessional, as in addition to being inaccurate, it is inconsiderate. One of my chief complaints submitted in November was that I didnt find communication with the Reflections Apartments staff to be very friendly to start, entirely honest, or forthcoming. 

  CMI responded to this maintenance request quickly and within the timeframes required by state law Management incurred the cost of a service call even though no work was performed by their vendor.: This is not entirely truthful. While a plumber was called, maintenance did not inform that a plumber was coming, and the Reflections Apartments manager, ******** acknowledged that the plumber they called to come out arrived after the two-hour window they were supposed to. Thus, if they were called sometime after Noon, and didnt arrive until after 4 p.m., they were significantly late. This was documented in my original letter and expressed to the regional manager. While it is unfortunate that Reflections Apartments had to pay for the plumber to come out still, my mother shouldnt be at fault for the issues that could have been avoided, including maintenance being in communication and informing that a plumber was coming. ****** said that the maintenance worker was new. He presented as unwilling to assist and uncertain as to what the resolution would be, thus leaving my mother with a lot of doubt that there would be one that day, which her aid witnessed.

  A plumber was on the way to make the repair when the resident grew impatient and called their own repair person.: It is unfair to say that my mother grew impatient. You cannot technically grow impatient when you dont know that youre waiting for anyone to arrive. As previously shared, maintenance only said that he could not fix the toilet and would have to call someone but would return with an update. He never did. So, in all fairness to my mother, she was not told that a plumber was coming. If she had been told, then it would be fair to say that she grew impatient [waiting]. As well, anyone could struggle with not being able to use their toilet for over two hours. It should be understandable to want to ensure that a resolution happens before everyone leaves for the day. 
  
  Therefore, as CMI has explained to Ms. ****** Management will not be reimbursing her mother for the repair ordered by them.: This is once again another untrue statement. In fact, the issue of reimbursement was never addressed in the first reply to the BBB, only that her toilet was being replaced, which is why I said that I was still unsatisfied. When I spoke to ****** on 1/27, she never said that I would not be reimbursed.  ****** said that she would be bringing it up again to her manager, based on the points *** noted throughout, and reach back out to me the following day after we spoke. She asked that I give her until Tuesday, 1/28/25, to follow up with me. However, she did not follow up as promised. 
  
  Additionally, if these statements are from ******* I am especially disappointed, as ****** expressed understanding of my concerns; this understanding is not reflective of the statement shared at the beginning of my message. If they are from another staff member, it reflects disorganization and miscommunication amongst their senior leadership, contributing to greater confusion in this matter. Thus, I attempted to reach back out to ****** on Friday, 1/31, and again on Monday, 2/2. On 2/2, I left a message with office staff who promised to share my message and phone number and request for ****** to give me a call that day. I have not heard from ****** as of today, Wednesday 2/5/25. 
  
  All in all, how Cambridge Management, Inc. has treated this matter is concerning, especially given the fact that they are unwilling, even for their own sake, to show more concern for my mother, who has a disability, or represent themselves in a better, more honest, and supportive light in a public complaint. On their website, Cambridge Management, Inc., highlights their mission to provide quality, affordable housing, and demonstration of support for residents. The behavior of staff seems very inconsistent with these values. Thus, I am concerned for my mother being retaliated against in her rental renewal. I would like to ask that she be treated fairly, as she has always paid her rent in full. 
  
  I would also like to ask that the regional manager, ******* call me back as promised, to confirm her response to my request that my mother be credited back in some form for how this matter has been mishandled. She promised to call back and I would appreciate your follow through on this directly to avoid further confusion. 
  
  Sincerely,
  
  ****** *****
  

• Initial Complaint

  Date:08/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cambridge Management, *** is the business that manages 3 apartment complexes in the small city of **********, **. My daughter and I applied at *******************, paid application fees, placed a $100.00 deposit to hold an apartment. (Sent by regular mail, 5/25/2024. The deposit and application fees were in the form of money orders) When my daughter and I traveled to **********, ** to meet with "*********" at ************************************** on 6/8/2024 to fill out paperwork for the apartment "*********" informed us that she had received the money orders and eveything was good. We should hear back in about 20 days when background checks were done she would give us our move in date to the ************** forward to 8/1/2024. After almost 2 months with no word from anyone at the apartment complex I paid "*********" a visit to find out what was going on. "*********" then informed me that our applications had been kicked out of the waiting list for no contact. She said no one could get ahold of me or my daughter. Not true. I have been calling and calling the apartment complex office and leaving messages because it's been well after the 20 days. Anyway, I said to "*********" that I needed my deposit back if they weren't going to rent to us and she said "no" I wouldn't get it back. I told "*********" I wasn't okay with that. She still refused to give me back the $100.00 holding deposit. I just want the $100.00 back.

  Business Response

  Date: 08/07/2024

  We are in receipt of your communication regarding the application process for an apartment at ***************************************  After a review of our records, we have confirmed your rental applications and holding deposit were received in our office on 5/28/2024 at that time our Community Manager contacted you to schedule an appointment for additional paperwork required.  
  
  We have record that you visited our office in person on 6/8/2024 to fill out the needed income and asset questionnaire.  During the 6/8/2024 appointment we outlined our refund policy regarding holding deposits; the holding deposit is only refundable if an applicant does not pass screening or is not income-qualified for the ********** Housing Tax Credit program. Upon review of your rental applications, your initials appear next to the statement fully outlining our policy on deposit refunds.  On 6/12/2024 we requested a copy of your signed income tax return to help verify your income from self-employment, an un-signed copy had been provided.  Our communication log indicates our team performed follow-up phone calls on 6/14/2024 and 6/17/2024 in an effort to gain the needed paperwork to finish your qualification for the available apartment. 
  
  On June 27th, our Community Manager left a final voicemail, explaining that we had made multiple attempts to contact you; and further indicated that if we did not receive the needed signature on your tax return we would need to move to the next applicant for the unit.  ********** received no communication from you or your household members until 8/1/2024 when you visited our office to inquire about the status of your application. 
  
  As a courtesy to you, if you are interested in re-applying for one of our affordable homes we are willing to apply your previously paid holding deposit to secure an available unit.  Please note, we will need all paperwork completed and a move-in secured within a 14 day timeframe. Cambridge Management **** conducts business in accordance with all Federal and State Fair Housing laws and we thank you for your interest in our affordable apartment communities.  If you are interested in re-applying or have further concerns please reach out to us at ******************* or *************************************.
  

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22089078
  
  I am rejecting this response because: The email with attached tax return with signature was submitted to Lakeland Pointe Apts on 6/19/2024.
  
  Sincerely,
  
  ****** L ***********

  Business Response

  Date: 08/21/2024

  In partnership with our IT Department, management has conducted a comprehensive search of the electronic email records associated with the Lakeland Pointe email address.  We found no record of the receipt of any email from your address received on 6/19 or surrounding dates which contained the needed attachment. 

  We appreciate that sometimes there are glitches with electronic communication, and we apologize for any inconvenience this has caused.  We can confirm that we have received a version of your signed document this morning via email and we are working to transfer it into a printable format.  We look forward to continued communication in an effort to house you and your household members.
  
  Cambridge Management **** conducts business in accordance with all Federal and State Fair Housing laws and we thank you for your interest in our affordable apartment communities.  If you are interested in re-applying or have further concerns please reach out to us at ******************* or *************************************.

  
  

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22089078
  
  I am rejecting this response because: The attatchment came from my daughter's email, not mine, since it's her tax return. She sent me a copy of the attchment which has the date and time. There are also emails between my daughter (*****) and the office manager at ***********, after the tax return attachment on 6/19/24, but, before 6/27/24. In these emails the office manager did not mention any missing information from us. (I'll remind you that 6/27/24 is the apartment managers claim this is the last day of no communication from ***** or I and the office managers decision to kick us out of the system and cash the $100.00 money order deposit.) This apartment complex did not rent to us thus the money order for the deposit comes back to me.
  
  Sincerely,
  
  ****** L ***********

  Customer Answer

  Date: 09/05/2024

  Here is my daughters email:

  *************************************

  Business Response

  Date: 09/20/2024

  We have revisited our email system and still find no record of a tax return received.  We understand that electronic communication has its glitches, and we are not disputing that an email may have been sent, it simply was not received by our office.   Our management team acted appropriately by placing follow- up phone calls to you. Unfortunately, our calls were not returned until your outreach on August 1st. Based on our written policy, signed and initialed by you, we are within our rights to retain the $100.00 holding deposit.  Cambridge Management **** conducts business in accordance with all Federal and State Fair Housing laws, and as such we cannot make exceptions to our policies and procedures. As a courtesy to you, we will honor the deposit at any of our local ********** communities if you choose to seek housing with us.  Please reach out to us at ************************************* if we can be of further assistance to you. 

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22089078
  
  I am rejecting this response because: of the phone calls I made during this time: (This is not counting all the emails from *****, my daughter who co-applied with me) After our appointment with the office manager, June 8th, here are the phone calls from me after this date.

  June 12th @ 5:05pm

  June 28th @ 2:33pm & 4:21pm

  July 8th @ 1:34pm

  July 15th @ 3:07pm

  July 19th @ 9:51am & 12:25pm plus more calls to the other two apt complexes in **********, managed by Cambridge, leaving messages to please have the office manager of ************** to call me, please.

   

   

  
  
  Sincerely,
  
  ****** L ***********

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention the subpar living conditions and neglected maintenance at your property located at ************************************************************************************. Despite multiple requests, several issues remain unaddressed, including:- Replacement of washer and dryer - Electrical work - Reattachment of drawer - Replacement of fridge seal - Installation of new restroom door (promised upon move-in over a year ago)- Installation of new restroom fan - Door Trim to bedrooms replaced and reattached - Door Trim to front door replaced as it is completely cracked along the door handle.These outstanding issues have resulted in unacceptable living conditions for the residents. I urge you to take immediate action to address these concerns and ensure the property is properly maintained.Please respond with a plan to address these issues and provide a timeline for completion.

  Business Response

  Date: 08/02/2024

  To whom it may concern,

  We are unable to determine the apartment number or locate a resident by the name of *********************** at **************************************  In an effort to resolve all concerns, we have reached out to the phone number provided and are currently awaiting a return call.   Once we are able to determine the specific apartment number, we will immediately arrange a thorough inspection and address all deficiencies and/or concerns.

  Please feel free to email me directly at ********************* at your earliest convenience, 

  Sincerely,

  *******************************

  Director of Property Management

  *********************

   

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a renter on one of this company's properties since June of 2019. During covid, the property management took a huge nosedive and has been sinking even further ever since. The management here is totally incompetent, unable to retain maintenance staff, unwilling to make any repairs or appliance replacements in units, refuses to maintain the grounds, and only pretends to deal with problem causing tenants. Conditions in some apartments are unlivable, due to dead appliances or faulty plumbing. When residents here attempt to contact management's management, the calls go straight back to our on-site managers who then discriminate against anyone who made a phone call. When asked for direct contact info to the management company, they get denied by on-site mangers, who say they will get fired if their managers get wind of anything going on here. The current managers are using their position to do extra renovations and move their family members into these extra fancy units. These family members get extra amenities and privileges while everyone else suffers through their broken down buildings.Please, we are desperate for our on-site managers to get justice and for our community to get the maintenance and management it so desperately needs. At this point, these women are queens of their own self-made slum. We don't know who else to contact that can deal with this. Please e-mail me for more details.

  Business Response

  Date: 07/23/2024

  To whom it may concern, 

  I am in receipt of this complaint and have requested contact information through the email address provided.   It is unclear which property this complaint is related to, but I will work to promptly resolve all concerns brought forward.

  Please feel free to reach out directly if you have any questions.

  Sincerely,

   

  *******************************

  Director of Property Management 

  **************

• Initial Complaint

  Date:05/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at *********** Apartments in ******, **. My downstairs neighbor got a dog approximately 7 months ago. Every weekday from 7:30 a.m. to at least 5:00 p.m. the dog cries/whines/barks constantly unless asleep. I got the community manager, *************************, involved early on. She informed me that the dog had not been pre-approved as required in the lease. I even offered some solutions, including me keeping the dog during the day as I work nights. This worked for all of 1 month and I had to end it because the neighbors took advantage of me and neglected to tell me that the dog was in heat, even though they were aware. Animal Control has even fined the neighbors $500.00 from 2 separate police visits about the dog That was in January. It is now May and the dog is still whining/crying/barking for hours every day. I know ***** and the maintenance man has heard it because the neighbors leave the windows open and it is clearly heard from the parking lot and they had to walk by their apartment to deliver my rent increase notice and I happened to be sitting in my car when it was delivered to my door. I have been emailing ***** for many months about this yet nothing has been done. She stopped answering my emails, so I had to send her a demand letter, which she replied to by repeating the issue and informing me that she cannot disclose any information to me. The constant loud whining/crying/barking is affecting my quality of life since I work nights and frequently don't go to sleep until 3 or 4 in the morning, only to be woken up at 7:30 every morning to a dog in distress. I am 60 years old and had a simple cold develop into pneumonia because I was unable to get the rest I needed because of the noise. I have conveyed all of this to ***** via email to no avail. The neighbors' young child even tried to jump into me first, and then in to my car as I was leaving one day, again, I conveyed this to *****, but nothing was done. I just want to enjoy my unit in peace!

  Customer Answer

  Date: 05/10/2024

  Today, May 10, 2024, I received a phone call from ******** at Cambridge Property Management.  She said that she, ********, is *****, the Community Manager's boss's boss. She told me that the Community Manager here at *********** Apartments did escalate this situation a while ago.  She said they had to follow the laws of **************** and said that this whole situation should be ending in the near future and that I should continue to communicate with the Community Manager whenever I hear the dog for documentation purposes, which I told her I would do and I subsequently did.  Since I was unaware that the community manager had gone to her superiors and they were guiding her, it looked to me as if she was doing nothing at all.  Had I known of the escalation, I would not have made a complaint here.  I like living here and am motivated to do my part for resolution of this situation, and believe Cambridge Property Management when they tell me that resolution is near.

   

  Business Response

  Date: 05/13/2024

  We are in receipt of your communication regarding a consistent noise disturbance in your apartment.  We have reviewed our email communication from you to our Community Manager, we have records of your first formal complaint regarding the noise to be from mid-December.  After addressing the situation, we then received some communication from your email address indicating the issue had been resolved, but then later a fresh notification that noise had again become a problem. 
  
  We are appreciative that you have involved Animal Control in your attempts to resolve the issue.  We have received the case numbers and have reached out to Animal Control requesting copies of their reports. While we understand the frustrations involved with extraneous noise and disturbances in your apartment, we must act in accordance with Washington State Landlord Tenant law when faced with these types of situations. Additionally, we cannot disclose directly to you any actions or notices which may affect another households tenancy at Cornerstone Apartments. 
  
  While we continue to work towards a resolution in this situation, your written communication to the management office at *********** Apartments is greatly appreciated. This assists us in documenting the complaints.  If a timely resolution cannot be reached; we can discuss transfer options. However, as I am sure you are aware, availability in our community is limited and it might take some time to implement a transfer.Please be assured that we are working diligently to resolve the issue while working within the limits of local and state regulations.   Please feel free to reach out to us at *************************** any further comments or concerns.
  

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21690461
  
  I am rejecting this response because:  You are confusing my attempt in January as a possible solution to keep the dog in my unit during the day as a resolution.  I had to stop taking the dog because they didn't keep up their end of the agreement and they took advantage of me.  The noise started the very next day and has not stopped since.  Animal Control was involved months ago as well, yet nothing has been done and I still have to endure hours of this dog whining/crying/barking every day.  

  I have familiarized myself with the Landlord-Tenant Laws in the State of ********** and you may have a duty to abide by the laws as it pertains to the neighbors, but you also have a duty to abide by the laws as it pertains to me as well and my quiet enjoyment of my unit, which has been violated by the neighbors and by Cambridge for almost 6 months now.  You have had ample time to deal with this situation and I should not have to endure this daily violation.  

  You say that moving me to a different could take time;  1)  Why would I have to move, I am not the offending unit; and 2)  So Cambridge is okay with me having to endure the neighbors' violation of my quiet enjoyment of my unit by allowing the noise for an indefinite amount of time, even though it was made clear to the CM that the noise is ruining my health and quality of life?  How is this fair?  Why should I have to be inconvenienced when I've done nothing wrong?  I have paid my rent in full every month on time, and with the exception of being forced to complain numerous times about a situation that should have been resolved months ago as a result of inaction on the CM and Cambridge, I have been a good tenant for almost 2 years:  I am not noisy and I follow the rules, yet I am the one being punished.  I have fulfilled my duties as a tenant, but you have not fulfilled your duties as a landlord for many months.  Please explain to me why you are protecting my neighbors' rights as the offenders and not mine, as the victim.  Am I missing something?  I also wish to invite anyone from Cambridge to come to my unit and listen to the two recordings I made of the dog continuously crying/whining/barking and clearly in distress; one is 15 minutes long and the other is 30 minutes long, both are unedited.  Until you have heard it yourself and in my presence, you are in no position to arbitrarily decide how much or how little of a nuisance this whole situation has been for me.  Common sense should dictate that a reasonable person with better things to do would not send emails to the CM so many times, putting their housing in jeopardy in a market with few available units, were it not true and so pervasive in the affect of the quality of everyday life.  

  I cannot help but feel that you are treating me as just another old woman (I will be 60 in June) who either has too much time on her hands or is being ****** sensitive and that I am being brushed off and strung along and I don't appreciate it.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/12/2024

  We are in receipt of your concerns regarding the continued disturbance caused by a neighboring dog and we thank you for your communication in early May directed to ***********************. It has been represented to us that the dog has been removed from the premises as of May 22nd 2024.  Since May 22nd, we have received no further notifications of noise issues from any surrounding apartments.  Management is scheduled to inspect the premises to confirm the absence of any unauthorized animals. 
  
  We apologize that it took more time than we would have liked to resolve this issue for you, but we believe we have now arrived at a solution.  We appreciate your patience during this time. Cambridge Management **** conducts business in accordance with all Federal and State Fair Housing laws and we thank you for your continued residency.  If you have further concerns please reach out to us at ************************ or ****************************

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently reside at Lakeland Point Apartments, I have been a resident there since 2019. I was on a program called Section 8 and I was taken off and I received a letter from the apartment complex that my rent was not going up till December. I paid online the amount it said for October and November. I then in December received an eviction notice and it had October and November on that notice. I contacted the temporary manager at the time and she was bullying me so I then contacted the regional manager. The manager then said we can do a payment arrangement for those months if I paid December in full, which I did. I then in January received another notice and on that eviction notice it stated my rent was not supposed to go up until November but they used the payment in rent for October. I have tried to move to a smaller more affordable place to live and they blacklisted me and gave false information so I was unable to move.

  Business Response

  Date: 04/05/2024

  Thank you for reaching out to us for clarification on your rental account ledger.  ********************** **** operates eleven different Low Income Housing Tax Credit (*****) apartment communities in Grant County and we are happy to work closely with the ********************************* in order to house clients who are qualified for both programs.
  
  A comprehensive review of your rent ledger and resident file communication confirms that you were mailed written correspondence directly from the ****************************** on August 9th 2023. The letter outlines the reasons your household was terminated from their program and provided notice that the effective date would be October 1st 2023. Per the terms of your lease and addendum, your rental rate then converts to the allowable rent for the ***** program on the property you reside at.  Our accounting records reflect those adjustments happened appropriately.
  
  The application of your rental payments has been done in accordance with the lease and **************** Law and your ledger balance currently reflects a zero balance.
  
  We are happy to provide copies of your ledger, lease, and a copy of the letter from the ***************** for your review if you have additional questions.  Please reach out to our Community Manager at ******************* if those items are needed for your records.
  
  Cambridge Management **** does business in accordance with Federal Fair Housing laws and we work diligently to efficiently house program-qualified applicants.  If you have further questions regarding our process, please reach out directly at ****************************
  

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21524206
  
  I am rejecting this response because: it is inaccurate 
  
  Sincerely,
  
  *************************************