Complaints

This profile includes complaints for Gilchrist Chevrolet Buick GMC Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gilchrist Chevrolet Buick GMC Inc

  6014 South Tacoma Way Tacoma, WA 98409-4124

• 

  Gilchrist Chevrolet Buick GMC Inc

  6014 South Tacoma Way Tacoma, WA 98409

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a 2017 ***** silverado, and 2018 I took the truck in to service department about having issuse shifting hard. I told think is the transmission. They inform it was not the transmission, So I just went home fast forward I then took my truck back up in 2024 and complained about the same issue and was told to by ******* ***** they have to drop the transmission pan. I left and returned on May 28, 2025! I talked *** and he told that Gilchrist was told about the transmission problems in 2023 so I didnt want to parts department and spoke with *******, and he without even looking the computer told tell me that they have to drop the transmission. Drain out the old and put more expensive transmission fluid in! with your low miles that should fix it 90% of the time. I ask how much he ( ******* ) said $800 dollar. I am just looking to get the transmission fix! I want a new transmission. I have not spent any money for this. I want to fix so Im gonna put on the amount.

  Business Response

  Date: 06/10/2025

  In response to claim ID ********, The first visit the customer had brought his vehicle in our shop for a transmission was on 11/6/17 with 669miles on the vehicle. At that time the customer described a concern that the vehicle jerks when leaving from a stop. The technicians notes are as follows; checked fluid level and condition full and is brand new, checked for codes in the system, no codes stored current or in history. Checked TCM programming, is current and up to date. Checked **** one listed for cold start situation.  Performed shift adapts learn process, twenty reverse maneuvers, and twenty forward maneuvers. Road tested now shifting normally.  Service manager to verify repair.  At that time, we performed the shift adapts learn and the vehicle was driving as designed and we returned the vehicle back to the customer.  
  The second visit for a transmission concern was on 08/09/2024 with ****** miles. The customer described a concern that there is a wobble in the front end of vehicle.  The Technician looked at the vehicle and determined the vehicle has a *** shutter.Along with the *** shutter the customer had an issue with the park assist sensor and a check engine light on with codes present, both unrelated to the transmission issue.  The issue with the *** shutter is a known issue with the 8-speed transmission. The customer has an ******* transmission in his vehicle. There is bulletin Gm has put out on the 8speed shutter, bulletin 20-NA-142. In the bulletin It describes the condition and the repair. The repair to relieve the shutter is the flush that the technician described in his story on the repair order. The customer has declined the repair. The customers vehicle has been out of Powertrain Warranty since 10/11/2022.

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23395853
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a formal complaint regarding my recent experience with the service department at Tacoma GMC. Despite my repeated attempts to resolve the issue, I have encountered unprofessional behavior and disregard for the concerns regarding my vehicle and for what I believe to be concerns for the health and safety of my family. My husband and I had our GMC Yukon serviced using our warranty company and also paid for a large portion of the repairs out of pocket. Prior to our picking up the vehicle, the service department states an inspection was done over our vehicle and if there was an inspection we feel it was inadequate. Upon delivery of vehicle, at their service department, we discovered several issues, including a mold infestation in the seatbelts, a broken passenger side mirror, a tail lights that are out, and a malfunctioning windshield wiper tank reservoir with leaking windshield wiper fluid.The presence of mold has left the vehicle unsafe for use by the family and also has caused unpleasant odors. We asked them to pay to have detailed and received no response. Despite my efforts to communicate with the manager of the service department I have not received a response or any effort to make the situation right. The things I asked them to do were to correct the situation by paying to have the vehicle cleaned, to fix the mirror, and to help us with the new code that had appeared with the check engine light that came on after leaving their dealership. They have not responded. My husband is an active duty soldier who has worked hard to get this vehicle, to have it fixed and to care for our family and Im very disappointed in how this dealership who sits so close to a joint Army/Air Force base is treating an active duty family. This situation has put my children, our family at risk and I ask that attention be given to this situation in order to ensure the safety and cleanliness of the vehicle going forward. Thank you.

  Business Response

  Date: 05/29/2025

  In response to ID#******** on the 2015 GMC Yukon with ****** at the time of service in our service center. We had received the vehicle on a tow truck on 7/18/2024 without an appointment. The vehicle had been towed in from a local *** dealership and had been at that *** dealership since May of 2024.
  After receiving the vehicle on 7/19/24 we were able to work it in to the shop on 7/23/24 to diagnose the issue with the check engine light and running rough issue. First thing we found was that the vehicle had a battery that had failed a load test and had a dead cell. Due to the bad battery and loss of power, the Body Control module was not sending a crank signal due to and internal fault in the Body Control Module. The customer approved both the battery and the Body Control Module; we replaced the battery and Body Control Module and had got the vehicle started in order to diagnose the check engine light and running rough complaint from the customer.
  We proceeded to diagnose the customer concern of the check engine and found the vehicle had internal engine damage and needed to be repaired.  The customer had an extended warranty contract, and we started the process of filing a claim and ordering parts. Due to parts delays with backorder parts from General Motors and delays by the extended warranty including, Inspections and processing the claim we began working on the repairs to the engine on 9/5/24, however we still did not have all of the back order parts needed to complete the repair we wanted to get started on the repairs so that when we did get all parts needed we could complete the repair for the customer as fast as possible. Repairs were completed on 11/11/24, we had driven the vehicle five miles with no warning lights or issues with the vehicle before the vehicle was parked on our lot and the customer was notified the repairs were complete and ready for pick up.
  The customer did not arrive to pick up the vehicle until 3/28/25,approximately four months and 17 days after completion of the vehicle repairs.The vehicle was stored on our lot which is outside as we do not have a long-term storage garage so unfortunately the vehicle went through a Washington State winter outside. We did not charge any storage fees for having the vehicle on our lot for all that time and periodically checked the state of the vehicle while on our lot. When the customer arrived at the dealership to pick up the new battery was discharged and had a bad cell, most likely for sitting on the lot in the cold weather. We replaced the battery under warranty at that time as fast as we could to get the customer back on the road. The customer was happy and left.
   The mold had most likely developed on the seatbelts due to all the time sitting on both our lot and the *** dealerships lot from May of 2024 until March of 2025. There would be no way for us to know that the seat belts had mold on them as we did not retract the seat belts when the vehicle was in our shop and is not a part of a typical vehicle inspection. When the customer took delivery, the mirror was not broken, the taillights were not out and there was no sign of the windshield washer tank reservoir leaking. The customer does have and extended warranty so they should have no problem having those things detailed check out by another service center as they have moved to ***********
  The customer had reached out to me Via email on March 31st, 2025, two days after picking up to mention the taillights, broken mirror, check engine light and mold on the seat belts. I responded to her Email the morning after I received the Email and began correspondence with the customer, attached will be copies of the correspondence with dates and times.  Due to the time sitting outside for over four months other problems could have arisen due the vehicle sitting for so long, We had test driven the vehicle 13 miles after repairs with no issue found, also none of these problems were noticed by us or the customers husband at time of delivery to the customer.
  

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************. I have been unsuccessful in resolving issues with Gilchrist Chevrolet. I came into the dealership and traded in my 2016 Colorado and purchased another 2016 Colorado truck from them on 5/2/23 and then because of transmission noise, traded that truck in on 6/15/23 for the 2020 Canyon *** I own now.A short time after the purchase of the **** I received a letter from ******************** indicating my 2020 truck had been in a severe accident with the previous owner driving prior to my purchase. I see no Carfax or information regarding an accident causing severe damage to the truck. I wasnt told anything about the accident. I did get the Carfax regarding the truck. It hit a culvert and then ended up in a ditch with multiple air bags deployed. Gilchrist bought the truck knowing the accident had occurred. An accident resulting in severe damage should have been discussed prior to the purchase. I purchased the *** Canyon for $37,878. In the short time I have owned the truck, many repairs have been required. I have asked Gilchrist to take the truck back and give me the $12,000 trade in value they gave me on the first truck I purchased. They refused.In looking at the purchase agreements, I wasn't given credit for my initial service agreement ($4,928.00, ************ $995.00) in the purchase of the ***. I was charged $4,500, ************ $1000 again. I asked the service manager about this and he did not know what the charges were. I want an explanation, money returned.I am aware that a Carfax is not required. Dealers are required to report what they know about the vehicle. This was not done. I purchased the *** for a retail price, $37,878, without the knowledge of the accident. A Gilchrist sales manager indicated that a severe accident resulting in airbags being deployed reduces the value by 50%. He also indicated that you should call your car insurance company and reduce your insurance because of the lower value.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will never purchase a vehicle from Gilchrist again. I purchased a 2021 ******** ******** Gilchrist ****** Im a ***** guy and I love ** Financial, so I wanted to only deal with a ***** dealership when purchasing a new work vehicle. Gilchrist had the vehicle we were looking for, so I went to them. Huge mistake! Not only did he ******* me out of our trade in, but he also failed to mention the rear passenger tail light was halfway full of water. I got a notification on my dashboard that all my rear passenger lights were out, so I investigated to find it was halfway full of water. I had to drill a small hole in the bottom to drain the water out. They obviously knew the light was collecting water because it had tape on the top of it. The light motherboard is all rusted out and the water that drained was rust brown, so water had been in there for a while. When I spoke with the commercial sales manager, he was very disrespectful and told me there was nothing he was going to do to remedy the situation and hung up on me. When I spoke to the ** of the dealership, he sounded concerned, so I thought things would be handled. He told me hed get back to me, but I never heard from him again. Every time Ive called since, they are all surprisingly busy and unavailable. My van is now at ******** of Tacoma and the quoted price for the repairs due to the electrical shortages from the water is over $2000. Over $600 just for the new taillight itself and thats not even included with the $2000 because I had to replace it right away. Never again will I purchase a vehicle from Gilchrist Chevrolet

  Business Response

  Date: 09/28/2023

  
  -First and foremost, we value your loyalty to the Chevrolet brand and appreciate your preference for ** Financial. We understand that your decision to choose Gilchrist Chevrolet was based on your trust in Chevrolet dealerships and the availability of the vehicle you were looking for.
  -Regarding the trade-in of your previous vehicle, we strive to provide fair and competitive trade-in values. However, we acknowledge that there may be differences in perception when it comes to the trade-in process. We would like to emphasize that any perceived discrepancies were not intentional but rather a result of market conditions and vehicle evaluation standards.
  -Regarding the issue with the rear passenger tail light, we genuinely regret any inconvenience you have faced. It is essential to clarify that we sell vehicles in good faith, and we do not intentionally withhold information about vehicle conditions.
  -Regarding your interactions with our commercial sales manager and the ** of the dealership, we apologize for any perceived disrespect or lack of follow-up. Our intention is always to provide excellent customer service, and it is disappointing to hear that your expectations were not met. We will address this internally to ensure that such experiences do not occur in the future.
  -We understand that your vehicle is currently at ******** of Tacoma for repairs, and we are sorry for any inconvenience you have faced. While we are not directly involved in the repair process, we sincerely hope that the issue is resolved to your satisfaction.
  -Once again, we apologize for any dissatisfaction you have experienced during this process. We value your feedback as it helps us improve our services. We hope that you will consider us in the future and give us another opportunity to provide you with a better experience.
  -If you have any further concerns or questions, please do not hesitate to contact us. We are committed to addressing your needs and concerns to the best of our abilities.
  

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20605799
  
  I am rejecting this response because: It says nothing about replacing the rear taillight, it says nothing about compansation for the repairs. This is a generic response, but I expected nothing less. GM has lost a customer. I am in the process of refinancing my loan through another bank and I highly recommend that no one goes to this dealership, nor deal with GM Financial. Learn from my mistake because I sure have.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16th I visited Gilchrist Chevrolet to inquire about selling my 2020 Corvette to them. I accepted their offer and after supplying them with the payoff amount for that day (directly from the credit union where the loan was held) I was told that they would finalize the deal early in the week since they had the payoff ********************* I called Gilchrist on the 21st to find out why I hadn't received my check yet & at that time I was told it takes 10 business days to receive the title after payoff & that my check wouldn't be issued until the following week. Since I was in the area I returned to Gilchrist on April 28th to inquire again about my check & they said they were unable to find it but they would contact the office Monday morning. On Monday the 29th of April I called Gilchrist to get a update & was told they hadn't received the payoff notice from the credit union. I then called ********************* who said they had not been contacted by Gilchrist yet. I again called Gilchrist to relay this information & THEN they said they had just gotten off the phone with Qualstar. When I called Qualstar again they confirmed that Gilchrist had finally called them. On the 9th of May I AGAIN called Gilchrist & the sales staff said they had check in the ********** could come pick it up - I told them I worked full time during the day & couldn't pick up so to please mail it, I was told it would be mailed that day. I called Gilchrist AGAIN on the 16th of May & informed them that I STILL hadn't received the check & would be in on Thursday to pick it up. It finally arrived on Wednesday the 17th after being mailed on 15th. I have attached a copy of the envelope my check arrived in. The cancellation, & post date on the check both say the 15th of May as does the tracking number; however, the check itself is dated APRIL 24th! They held my check & car for 21 days, repeatedly lied, & I feel that they were preying on a senior citizen so they could payout as little as possible.

  Business Response

  Date: 05/30/2023

  Dear **********************,
  Thank you for bringing your concerns to our attention regarding your experience at Gilchrist Chevrolet. We appreciate your feedback and understand that you have had a frustrating experience throughout the process of selling your 2020 Corvette to us.  We apologize for any inconvenience or miscommunication that *** have occurred during this transaction. Our aim is to provide efficient and transparent service to all our customers, and we regret if we fell short of your expectations in this instance.  Upon reviewing the details you provided, we would like to clarify some points. While we understand your concerns about the delay in receiving your check and the conflicting information you received, we would like to highlight that there were factors beyond our control that contributed to these challenges. The timeline for receiving the title after payoff, as well as the coordination with the credit union, can sometimes result in unforeseen delays. However, we apologize for any inconvenience caused by the multiple calls and miscommunication you experienced during this period.  Regarding the date on the check, we apologize for any confusion caused.  We apologize for any inconvenience it *** have caused you.  Please know that we absolutely do not prey on or take advantage of any customer, including senior citizens. We strive to treat all our customers with respect, fairness, and integrity.  We genuinely value your feedback and will use it as an opportunity to improve our processes and communication to ensure a better experience for our customers in the future.  If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to regain your trust.
  

  Sincerely,

  Gilchrist Chevrolet

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Buick Enclave in August of 2022. During the test drive there were 2 things that caused concern. The first was that the ** was not working, the second was a "wooshing" sound that appeared to come from the passenger side rear at higher speeds. When I returned from the test drive I shared this with *****, the salesman. He then test drove the vehicle himself and confirmed that he noticed the same concerns. He then asked if I was ready to sign the paperwork I explained that I was, however, those two things would have to be repaired to purchase the car. He assured me that the car was going to service and it would be taken care of. I was able to pick the car up a few days later only to find that the ** had not been repaired as requested - this has since been resolved. However, the "wooshing" sound has not been taken care of. I called the dealership about this and was told that it is just the car rack and that I would have to have it removed to stop the noise. I do not know if this is truly the cause of the sound, but if it is, I would request that they remove it as I was promised the noise would be taken care of before purchase.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was attempting to have service done many times on my car. Different service dates that I don't have. The day of 8/12/2022, my wife called to make an appointment, she was hung up on. So I call back, granted I wasn't very nice to them on the phone, however being put on hold and hung up on would upset most people who are trying to have service done. So roughly an hour later, the service department manager who claims he is a ********* was just an a** on the phone, yelling back at me, claiming that they don't hang up on people but was not willing to check their phone records. After telling him that they are responsible for the damage my car was receiving for them not replacing the correct parts. We brought our ***** Cruze since we bought it, still under warranty, to them and not one time did they ever replace the camshaft sensor that was slowly hurting the internals of my car. It all boiled down to him insulting me by saying it was our lack of appointments and distance between getting the car to them. Can't really do that when they wont allow us to use a loaner vehicle, and virtually have no available appointments. Can't afford to have our family down one car for multiple days. He then proceeded to insult me by saying " well I can do this for you., I will get you in on 8/16/2022, but you will have to pay for all service done. These guys have made it top where they didn't do appropriate work and milked our care out of its warranty. Because the car was neglected by Gilchrist ***** We went to ********************** and traded it in with them. Best choice we ever made