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      Country
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          Find a Location

          Ted Brown Music Company Inc has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Ted Brown Music Company Inc

              6228 Tacoma Mall Blvd Tacoma, WA 98409-6827

              BBB Accredited Business
            • Ted Brown Music Company Inc

              10408 Silverdale Way NW Silverdale, WA 98383-9463

              BBB Accredited Business

            Business ProfileforTed Brown Music Company Inc

            Music Instrument Store
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/1964

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Ted Brown Music Company Inc offers musical instruments and audio gear retail services.

            Products & Services

            Musical Instrument Retail Services

            Business Details

            This is a multi-location business.

            Find a Location

            Ted Brown Music Company Inc has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Ted Brown Music Company Inc

                6228 Tacoma Mall Blvd Tacoma, WA 98409-6827

                BBB Accredited Business
              • Ted Brown Music Company Inc

                10408 Silverdale Way NW Silverdale, WA 98383-9463

                BBB Accredited Business
              BBB File Opened:
              1/1/1964
              Years in Business:
              65
              Business Started:
              1/26/1959
              Business Incorporated:
              1/26/1959
              Accredited Since:
              1/1/1964
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              10:00 AM - 6:00 PM
              T:
              10:00 AM - 6:00 PM
              W:
              10:00 AM - 6:00 PM
              Th:
              10:00 AM - 6:00 PM
              F:
              10:00 AM - 6:00 PM
              Sa:
              10:00 AM - 6:00 PM
              Su:
              Closed
              Business Management
              • Ms. Whitney Grisaffi, President
              • Ms. Stephanie Howe, Vice President
              Contact Information

              Principal

              • Ms. Whitney Grisaffi, President

              Customer Contact

              • Ms. Whitney Grisaffi, President
              Additional Contact Information

              Fax Numbers

              • (253) 572-1416
                Primary Fax

              Phone Numbers

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/15/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              We did rent to own through *** Brown UDistrict location and we were fairly happy with the instrument, however my daughter wanted a different cello (***************************** Cello). When we came to the Tacoma location ************************* (manager) said she'll have me get out of the rent to own and have me get the credit on the other instrument (***************************** Cello) She said that our *********************** cello should have never been offered as a rent to own (we pay 20% interest on it through rent to own program). I asked why your system allowed to run a rent to own on an instrument that shouldn't have been rented out to own. ***** had lots of inconsistent answers one contradicting the other. First she said no string instrument over $2500 or $2600 should be going as rent to own, then she started talking about brass instruments (something that we are not in a market for). After we ran my credit she left everything open to snoop through my personal information, even though I asked her to exit from all the windows. She said that she'll need to close everything so that the system doesn't open the credit on my name. Well - I now have a credit opened with ************** that I'm not planning to use. Very unprofessional communication and lots of double standards and with an unnecessary credit opened in my name. I do think that since we're doing rent - to -own on *********************** cello, we should be able to return it and do Roudolf Doeusch rent to own instead without opening any credit, since we didn't have to open any credit on ***********************.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              D. S.

              12/15/2021

              not only was i misinformed by numerous people but turns out they kept charging me even after the payoff was done and said that it was an auto exchange from rental equity c*** If you pay off your instrument don't just keep billing them and then NEVER even offer or give a refund after you stole from someone. Would not recommend to anyone ever. oh and before someone says sorry you didn't have a good time what can we do...give me my 370ish dollars your company stole from me back. that is it.

              Ted Brown Music Company Inc Response

              12/17/2021

              **************, in response to your complaint, I would like to offer you another copy of the contract you signed with us. It includes your signature agreeing to the terms and initials by each of the 10-point type (no fine print) explanations on the back. I will also give another explanation of how our contract works. We offer a straight rental to help students (and families) have an affordable way to participate in the school music program. A straight rental contract means you pay for the instrument monthly for the use of it each month. Hence, you can't "overpay" for it. Your daughter had access to use it every day that you paid for. The contract very clearly states that the instrument is on a rental basis only and that Ownership will never transfer via this contract. A bonus to renting with *** Brown Music is having the opportunity for the student to step up to an intermediate instrument and using either rent equity or take advantage of a nice discount. We want to encourage students to step up to a more professional instrument when ready, so we offer this courtesy, which you declined. You are not entitled to a refund, but we have given the professional courtesy of closing your rental account with us and allowing you to keep the instrument as your own. We appreciate your giving your child the gift of music and the chance to participate in her school music program.

              Customer Response

              12/17/2021

              sure go ahead and close out the account a have closed via your store and yes i will keep the instrument that i already paid for. My biggest point is you rob people by having them pay this rental equity for life unless they notice. It is sickening and i stand by all my prior comments and statements. You are robbing people by having it set up this way and it should not be allowed. The only thing i want from you guys to fix this again is my 350+ dollars back that i overpayed for this "equity service". THAT is how you fix this.

              Local BBB

              BBB Great West + Pacific

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