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Find a Location

Mr. TV and Appliance has 1 locations, listed below.

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    Business ProfileforMr. TV and Appliance

    Major Appliance Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3502 McKinley Ave, Tacoma, WA 98404
    BBB File Opened:
    10/28/2015

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    06/17/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Technician ******* came out on March 26th to repair the microwave section of our oven/microwave combination. He ordered a part and said he would come back. We paid an $85 call out fee. After several weeks and a number of phone calls he came back, and said he would need to take the microwave. We paid an additional $200 for parts at that time.After several more weeks we were told the item was not yet fixed. Finally he returned in early June and reinstalled the microwave, stating we would need to pay another $100. The microwave is now working, but the attached oven (all controls are on the microwave panel) is now NOT working.I called to speak with the technician. He told me the agreement was to repair the microwave and that the labor needed to be paid. I explained to him that the oven controls are on the microwave panel, and since he returned the microwave, the oven no longer works. He replied that he only agreed to repair the microwave and that the oven has nothing to do with it. Again I stated that the oven worked before, and since he took the microwave we were no longer able to use the oven with the microwave removed, and now the oven is not working. He again said he did the job he was asked to do which was fix the microwave. My complaint is that he does not acknowledge that the oven controls are on the microwave, and since he reinstalled the microwave the oven does not work. I told him we would not be paying any additional money to him. He told me he would speak with my husband. He then put the phone down and walked away. After a long period of time of not speaking with me, he hung up.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Bess R

    1 star

    08/07/2023

    A con man* Charged me $440.00 to get parts for my refrigerator, cashed the check and never came to do the work. **** answer his phone and the address on the invoice doesnt exist. Doesnt even deserve a one star ranting. Unfortunate lesson *

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