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Business Profile

Kickboxing

iLoveKickboxing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kickboxing.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a membership from ilovekickboxing ******* for $800 that included classes that would never expire. I was only able to use 3 before having an injury that prevented me from returning. The injury healed during Covid and the place said it was temporarily closed. I’ve been waiting to see if they will reopen as it still says temporarily closed on their instagram but still haven’t heard anything so I contacted headquarters who said they have officially closed, but I didn’t receive any notice from them saying this. Headquarters said the business might have a bond with the state to repay people, but they have no forwarding contact information for the franchised location.

  • Initial Complaint

    Date:12/05/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This the Whitehall location 

  • Initial Complaint

    Date:09/29/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested to terminate my membership. I paid the termination fee and was told that it would done. I have been charged for the last 2 months. I have called, emailed, texted, and sent an Instagram message. I had 1 reply from a coach telling me that he cant help me I have to talk to the owners. The owners do not reply. They are taking my money.

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company offered a free 6-week challenge with a seemingly attainable goal. Upon consultation, a 599$ deposit with a possible refund was mandatory if you hit their seemingly achievable goal. Upon paying and attending the nutrition consultation, it was found that their meal plan included harmful fat burners, and the meal plan was tailored around these supplements. This now made a seemingly attainable goal very unattainable. They attempted to say that these were optional after my complaint and reservation that I would be able to receive a refund because, without stimulants, I would not hit the already aggressive target. When I decided I was not comfortable with taking supplements, and wanted a refund, and did not want to attend the challenge they said because they provided a non-tailored meal plan and access to a facebook group I was ineligible to receive a refund. This was not a transparent transaction.

  • Initial Complaint

    Date:06/08/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been an ILKB Chelsea member since before 2019. During the pandemic, the gym shut down, and it hasn't reopened since. I still had dozens of classes on my account, and have been trying to get in touch about my refund options ever since. No numbers are in service, and the only email address for corporate that I have found gives a canned response: "Each ILOVEKICKBOXING location is individually owned and operated. ILOVEKICKBOXING Headquarters does not have access to or handle memberships or billing for any studio." Looks like they are intending to just keep my money!

  • Initial Complaint

    Date:11/23/2022

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m looking to cancel my membership, I signed my contract on November 14th 2022 , almost 2 weeks ago they told me I have to reneg my contract , then told me in order to cancel I have pay 169$ to cancel… I have not once used the gym.

iLoveKickboxing is NOT a BBB Accredited Business.

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