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Find a Location

Codel Entry Systems has 1 locations, listed below.

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    Business ProfileforCodel Entry Systems

    Doors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1510 St Paul Ave, Tacoma, WA 98421-2406
    BBB File Opened:
    7/11/2005
    Years in Business:
    27
    Business Started:
    1/1/1997
    Business Started Locally:
    1/1/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Mr. Brent Moss, President
    • Mr. Aaron Sacket, Vice President
    Contact Information

    Customer Contact

    • Mr. Aaron Sacket, Vice President
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/08/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased this door in 2008 with a 25 year warranty on it. According to Codel's Fiberglass ********************* Warranty," should the fiberglass door fail to perform to the defined product standards stated herein; the product, at Codels discretion, would be subject to either repair, or replacement. In this case, the door fails to perform to the "Operation and ******************* which clearly states that the door will open and close effectively, and provide a reasonable barrier to weather intrusion. My door does not open or close effectively and does not provide a reasonable barrier to weather intrusion, therefore, the performance of my door is not consistent with the stated "Standards of Performance. This is evident in the photos I have shared with Codel. Based on these findings, I believe the terms of Codel's warranty apply in this case. Codel has denied my warranty claim and sent me an updated warranty for my records. The updated warranty is quite different from the one I received with the purchase of the door. Revising the conditions of a warranty after purchase is misleading, immoral, and fraudulent. I have attempted to contact Cedel's warranty department numerous and have been told that my claim is denied and closed.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shane H

    1 star

    11/03/2023

    Garbage for the price. Ordered two doors about a year apart. The window in the first door failed with in a year and the company wont honor the warranty. Unfortunately I had already ordered a second door before the first failed. The second door arrived in very poor condition. Paint was spotty and scratched you could remove it with the light touch of a finger nail. The window was not built to spec the door jamb was too wide for the door and the door would not shut properly. Fortunately I was able to return this pice of junk for a full refund. No second chances!

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