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Business Profile

Deck Builder

Nord Fence and Decking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** *********, the owner of Nord Fence, undertook the installation of a covered patio at my property. I am writing to confirm that ***** and his team failed to execute this job by industry standards and best practices. The company improperly attached a covered terrace to my existing roof. After several expert roofing assessments, it has been determined that their work did not comply with established roofing codes and regulations. Consequently, my entire roof now requires replacement due to the structural integrity being jeopardized by condensation and water damage resulting from the negligent installation.Furthermore, the actions of this company have compromised the integrity of my metal roof, which may expose them to potential liability for damages incurred. Despite multiple attempts to resolve this matter amicably, ***** has been unaccountable and has not followed through on any communications. I am deeply concerned about the financial implications of these repair costs and disheartened that a company would engage in such practices that exploit consumers.

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/25/2022, they installed a new fence/gate. They said they would return to fix some things at their convenience (we contacted them 2 days later), but they never did and then ghosted us when we attempted to reach them. Photos of broken wood attached and a bolt that is inching into the wood they installed. It is hard to capture in photos.

Nord Fence and Decking is NOT a BBB Accredited Business.

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