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Business Profile

General Contractor

Board & Beam Co LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************************** LLC (Contractor) was paid $7,113.40 to repair rot on an outdoor deck. The contract was signed in October 2022. The job entailed removing rotten wood and existing tile, installing new wood and tile and painting the wood. Project time from start to finish on the Statement of Work was identified by the Contractor as one week or seven days. The project started in the fall of 2022 and has not been completed.In addition, the day after the tile was installed the grout turned green and cracked. The tile installation has continued to deteriorate with pieces becoming loose and water leaking into the area beneath the deck. During the tile installation, the fascia was stained and needs to be repainted. Railings were installed without all bolts and the deck continues to be unusable.There have been multiple attempts to contact the business over the ensuing months. Responses have been limited with missed appointments and limited contact from the Contractor. No timeline has been provided on when the work will complete.Customer has purchased all materials to complete the tile portion of the project as instructed. Additional materials have been purchased by the Customer in case the tile needs to be replaced. Customer has not been compensated for the additional materials.

Board & Beam Co LLC is NOT a BBB Accredited Business.

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