Complaints

This profile includes complaints for World Wide Window Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  World Wide Window Corporation

  Spokane, WA 99208-8590

  
• 

  World Wide Window Corporation

  PO Box 48298 Spokane, WA 99228-1298

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of this company for close to 17 years. I have paid them quarterly for window cleaning services for 17 years at over $1000 per year. I am 70 years old and retiring and trying to reduce expenses as my income will be drastically reduced. When I told them I would no longer need their services they sent me a letter stating that I owe them $515 for a cancellation fee and in addition they are charging me $2,534 for appointments that were rescheduled over a 17 year period. I did sign paperwork 17 years ago but was told by the employee representing the company that I could cancel at any time with no monetary penalty. In addition I was never informed at any time that if I re-scheduled an appointment there was a fee for it. They would call me and leave a message when they scheduled me and told me to call and re-schedule if that date did not work for me. They are stating that I owe them a total of $3049 and will file a small claims court claim if I don't pay them. I had no idea I was signing a life-time contract with them with a cancellation fee if I decided to cancel services

  

  Business Response

  Date: 06/15/2023

  ******************* has a written contract with us that has a cancellation fee if she does cancel her contract per the terms of the contract. The contract also states she will be billed for all service-calls she skipped or that she backed out of and re-scheduled on the service-tech.

  We have made multiple written offers to her to allow her to close her account and not have to pay for any of the skipped or last minute re-scheduled service calls.

  She has ignored all of those offers and wants to breach her contract anyway.

  She has no problem with our service and we have that in emails, she just feels she does not need to honor her contract and cancel her account per the terms.

  ***************************
  

   

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20146839
  
  I am rejecting this response because:  See attached contract that they refer to.  It was signed in 2006-17 years ago and never updated at any time during the 17 year period.  I was told by the representative of the company at the time I signed this document that I could cancel at any time without a penalty.  I can no longer afford this service as I am now retiring and have to cut back on some luxury expenses - this being one of them.   I was shocked to get the attached breach of contract notice with regard to this service.   Please note the very small print on their contract dealing with their cancellation fees.  I was not aware I was signing a lifetime contract with this company at the time I signed it or I never would have signed up for their services.   I feel their practices are deceptive and they rely on the customer not reading the very tiny print on their contract dealing with cancellation penalties.  I also protest the cancellation and re-scheduling fees as at no time was I given any notice that I would be charged to re-schedule or cancel a service.  Again, their scheduling practices consisted of someone calling and leaving me a message that they had scheduled me for a date and time and to call them if I needed to schedule service at another time.   I am a senior citizen and feel I am being taken advantage of by a company that preys on consumers with deceptive business practices.  I am hoping you can offer some type of relief from this monetary claim by this company.  Thank you for your consideration of my complaint.        
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/26/2023

  ********************* signed her contract 11-06-2006.  The contract clearly states it is ongoing until cancelled. We have clients for ***** years. 17 years for her is on the shorter end of the spectrum.
  
  If she thought she had some sort of different contract, she could have raised that concern 16 years ago.
  
  She is only cancelling because of financial reasons. We were trying to work with her because of that, but she ignored all our offers.
  
  Cancellation fees are legal in **********.  We offered ***** many opportunities to avoid all that she owed but she ignored all our offers.
  
  ***** could have avoided all of this but instead she ignore all our written offers.
  
  Sincerely,
  
  ******
  WWW 
  

  
  

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20146839
  
  I am rejecting this response because:  Please see all my previous emails stating that I was told by a representative of World Wide Windows at the time I signed this contract that I could cancel services at any time and the contract I was signing was a mere formality.  I was never informed of a monetary penalty if I stopped service.  I was never informed that if I re-scheduled a service call that I would be penalized monetarily.  I believed that just like working with any other home service  company I could cancel at any time and was shocked to receive their correspondence stating I owed over $3000 for cancellation fee and re-scheduling fees when I cancelled services.  Over and over I have stated that their scheduling practice consisted of a man named *** calling and leaving me a message that I had been put on their schedule for a certain date and to call him back if I needed to re-schedule for another time.  Over a 17 year period- yes I had to re-schedule as my schedule did not always fit in with the time they had randomly scheduled for me.  There were also times they called me and re-scheduled due to employee absence or other reason they could not come at time scheduled.    I believe this company hides the termination fees and re-scheduling fees in very fine print on the contract knowing that consumers do not take the time to look at the fine print with a magnifying glass.  Yes, I am cancelling for financial reasons and to reduce my annual expenses.  I have always paid for services to World Wide Windows at the time of service.  ************ call was approximately $250-service provided quarterly-     and over 17 years estimate I have paid this company over $51,000 on time and when services were provided.   I believe their business practices to be deceptive and predatory and I will not pay re-scheduling and cancellation  fees that I was never notified in writing that I owed at the time of the incident.  I was never informed of a $500 cancellation fee buried in very fine print at the bottom of a contract I was told that by a company representative  could be terminated at any time.  Deceptive and predatory.  I have been so upset over this matter and being a senior citizen I feel threatened and taken advantage of by a company that believes they can hold a customer to a life-time contract until death.   I have come to the Better Business Bureau hoping for some relief  from threats and intimidating correspondence from this company.   If you can't offer that to me at least maybe you can warn other consumers of their predatory and abusive financial practices.        
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 07/14/2023

  Please be advised that complaint # ******** made by ********************* against World Wide Windows has been satisfactorily resolved. 

• Initial Complaint

  Date:11/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We first requested a window cleaning in June 2021. They came out, did the job, had my wife sign the invoice for $260. We then declined an offer to clean windows in June, 2022. The agent said fine, he'd call back and check with us in the fall. He recently called me asking if we wanted their service in November. We are busy and not home much, so declined the offer. This past week, November 4, 2022, we received a threatening letter from ************************** informing us of "our contract obligations", and that if we didn't pay for another window cleaning, we'd be charged, as we had a contract. We ere never informed that the invoice that was signed was a CONTRACT? We were told we owe them one more service before we can cancel their services. In looking at the Yelp reviews for this company, it is obvious that they are very good at scamming consumers. We do not intend to pay them or use them again. We would like them to cease any more threatening letters and to be forced to make consumers aware.

  

  Business Response

  Date: 11/10/2022

  ********************* called our office on 05-24-2021 requesting a bid. He was emailed a bid on 05-25-2021. **** emailed us on 05-27-2021 stating he wanted Plan E for the glass which is 2 service-calls per year and the gutters once per year. He signed a service-agreement for that on 06-30-2021 and had his glass cleaned and gutters cleaned out. He was then serviced on 11-17-2021 per the terms of his contract. He told the scheduler on 05-17-2022 that he wanted to skip his 06-2022 service-call. He told the scheduler via text on 11-01-2022 that he wanted to pass on being serviced again.

  We confirmed his request to cancel via letter and gave him 2 options to close out his account. The contract clearly states that a customer cannot skip 2 service-calls in a row. 

  He informed me via email on 11-07-2022 that he is willing to fulfil his contractual obligations to close out his account and we are scheduled to do so.

  When **** was emailed his bid, he was also emailed a bid brochure that describes what we are about and how we operate.

  I fail to see how this is an advertising issue. He called us requesting a bid. We provided the bid and he picked what he wanted not us. The contract just confirms what is on the bid sheet.

  He was serviced twice in 2021 without issue.

  We are more than happy to email or fax a copy of the bid sheet, bid folder, contract and email correspondence if you need them.

  On the surface it appears as though **** did not bother to read anything we gave him and that is the real problem here. If we had something to hide, why we would put everything in writing? 

   

   

   

   

   

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18366310
  
  I am rejecting this response because:

  1)Based on the original Bid sheet, attached, There is no mention of the cancelation policy. It shows minimum twice per year. That part of the bid sheet has been complied with.

  2)World Wide Windows came out 6/30/21 and 11/17/21.

  3)The issue we have is that the "contract" that was signed, was presented, not to me, but to my wife, as an invoice for the work performed on 6/30/21. This is a deceptive practice, as evident with ALL of the reviews on YELP and ****.

  4)Mr. *********************** is intimidating, and deceiving as evident by attachment #2. As his website says, " creating long term relationships and solutions for customer needs", is false. He has not been willing to work with us at all - our circumstances have changed, and we really no longer need to have our gutters cleaned, by World Wide Windows or anyone. As well as our windows. Forcing us, using the threat of legal action

  5)Based on these threats, we did agree to a service we do NOT need. We simply ask that all ties be severed with World Wide Windows, and ***********************, without being forced to pay for services not rendered / required.
  
  Sincerely,

  
  *********************

  

  Business Response

  Date: 11/18/2022

  If for some reason **** thought Plan E was only 2 service-calls and he was done, why did he tell *** the scheduler on 05-17-2022 that he wanted to skip his 06-2022 service-call. He later stated in an email to me that the reason he skipped that service-call was for some unforeseen medical bills.  When *** texted **** on 11-01-2022 to book his 11-2022 service-call, he stated in his text to ***: "Thank you, let me check with my wife, I will get back with you shortly. What was the fee for this?

  He texted back again and stated: "Thanks ***, however, we will pass at this time..  **********************

  If he thought he only signed up for 2 service-calls in 2021 then he would have told *** on the phone on 05-17-2022 that he had fulfilled his 2 times per year and his contract was over. If he would have thought he only signed up 2 service-calls in 2021 he would not have texted what he texted on 11-01-2022 and would have said he fulfilled his 2 service-call requirement in 2021.  That is not what he said.

  We have the transcript of the text.

  I have never seen or talked to **** on the phone except for when I returned his initial phone call to us when he asked for a bid via a voicemail he left on 05-24-2021 at 9:36 AM. 

  All communication from me since that phone call on 05-24-2021 has been via email or letter and I do not see anything that can be construed as threatening.

  I would be more than happy to provide copies of all of it along with copies of the bid sheet and service-agreement if needed.

  *****************************

   

   

   

   

   

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18366310
  
  I am rejecting this response because:

  The owner, *********************** fails to mention the letters he has sent out to us, with the threat of legal action IF we don't accept HIS terms. This has my wife very upset. 

  As for my responses, trying to be polite and kindly reject the need for HIS service. I once again refer back to the original episode in 2021, he states "why would he have us do work before he signed the contract" - the World Wide tech was on our roof before my wife returned home - once he finished, he presented my wife with an invoice, which was, as we now know was the contract. This contract was signed under deceitful techniques. If I really wanted this service, why would I be going through all this hassle to avoid - ????? As well, look at other complaints and YELP reviews...
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/13/2022

  HERE ARE THE ***** I THIS CASE

  1) **** IS ******* TO BREACH HIS CONTRACT

  2) WE OFFERED **** 2 OPTIONS TO SETTLE HIS BREACH OF CONTRACT OUT OF COURT & HE REQUESTED ONE OF THE OPTION SIN WRITTING

  3) WHEN THE **** WAS THERE ON 11-18-2022 TO FULFILL HIS REQUEST, HE SLIPPED 2 PIECES OF PAPER TO OUR **** TO SIGN. HE LIED TO THE **** ABOUT WHT THEY WERE AND NEVER GAVE OUR **** A COPY OF WHATYY HE SIGNED

  4) I ASKED **** TO EMAIL WHAT HE HAD THE **** SIGN AND HE SAID HE WOULD MAIL THEM, HE NEVER DID

  5) LEGALLY WE COULD HAVE TAKEN **** TO COURT, INSTEAD WE OFFERED A BETTER SOLUTION TO ****. HE ACCEPTED THE SOLUTUION BUT KNOW HE WANTS A REFUND BECUAE WE DID NOT USE LADDER STAND-OFF UNIT WHEN CLEANING OUT HIS GUTTERS AND WE DID NOT PUT THE DEBRIS FROM THE GUTTERS IN A LAWN BAG. 

  6) THERE WAS MOSTLY **** IN THE GUTTERS AND THE **** WAS PLACED IN ****'S FLOWER BEDS. WHAT LITTLE LEAVES WERE IN THE GUTTERS WERE PLACED IN A LEAVE PILE **** HAD IN THE YARD ALREADY. THE **** THEN LEAF-BLEW HIS ENTIRE PROPERTY WHICH HE DID NOT HAVE TO DO

  7)WE COULD NOT USE A LADDER STAND-OFF UNIT BECAUSE HIS ROOF WAS NOT STEEP ENOUGH AND WE COULD NOT USE A LAWN BAG BECAUSE THERE WERE NOT ENOUGH LEAVES

  8) NEITHER OF THOSE ITEMS ARE GROUNDS FOR US BREACHING OUR CONTRACT

  9) IF **** THINKS DIFFERENT HE IS MORE THAN WELCOME TO FILE A CLAIM IN SMALL CLAIMS COURT

  10) WE ARE WASHING OUR HANDS OF *************** HE WANTS TO GO TO COURT

  11) WE ARE NOT GOING TO ENFORCE THE REMAING AMOUNT OF MONEY HE OWES UNLESS HE WANTS TO GO TO COURT

  12) MOST OF OUR CUSTOMERS ARE CUSTOMERS FOR ***** + YEARS WITH NEVER ONE ISSUE, **** DID NOT LAST 1 YEAR AND WAS BY FAR THE WORSE CUSTOMER WE HAVE EVER HAD IN 40 YEARS

   

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 183663**
  
  I am rejecting this response because: of the 12 points of light *********************** shares, most are misleading. We accept #** and #**. however, we find it funny that when faced with the same unmoral acts *********************** pulled on my unsuspecting wife, he objects. As matter of fact, his authorized employee was told / asked to sign 2 documents, which he did. 

  I asked that *********************** use decorum, and politeness when asking for copies, he refused. We still feel they violated their part of the "contract". We ask that there not be ANY more contact from ***********************. If we do have any ************* / responses from ***********************, we will consider them as a DIRECT threat.
  
  Sincerely,
  
  *********************