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Business Profile

Used Car Dealers

PM Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an AS IS vehicle with a rebuilt title for $2500 on 9/29/2023, a Friday. On Monday I went to my DMV and paid my sales tax and licensed the vehicle. August 6, 2024 the *** phones to tell us they have never received the paperwork from the dealer and if not received we will not be able to register the vehicle come October 1, 2024. Phoned the dealer, spoke to ****, who stated the *** lost the paperwork, however he could not provide a tracking number for the paperwork. He stated he would need to research. 8/29/24 DMV states still have not received paperwork. 8/30/24 Called PM Auto again and am told they are not able to get a duplicate because ***** issued a title. I phoned the Bonner County DMV and they stated the title would be rescinded. Again PM Auto Sales stated they would go back to the auction they bought the vehicle from to get a title. 9/2 was a holiday so I waited until 9/11/24 to call back. When I phoned I asked to speak to **** and some man gets on the phone and has an attitude from the start. He asks like he has no clue of what I am speaking about, which I find odd since he was supposedly the person I had been dealing with. I stated that as a dealer it is their responsibility to get the title paperwork to the *** in a timely fashion. Believe WA state law states 45 days WAC ********** WAC 308-56A-420. This man I later find out is named ****, proceeds to scream into the phone that if I am going to be argumentative that he will draw this out and I will have have to wait even longer to get my title. What kind of professionalism is this, screaming and trying to intimidate your customer who has not been provided a title in almost 365 days!!!!!! I am hoping the state will be able to force them to provide what is legally required for me to title my vehicle. The county continues to call PM Auto Sales but they are now not answering the phone.

    Business Response

    Date: 09/24/2024

    dear bbb i am writing back to you on the complaint on ******** ***** and her **** explorer we sent the title out sometime in october of 2023 we never recived any phone calls or complaints from then until now the *** we sent it to did not recive the title but insteal issued her a "temporary registration" for 1 year we were made aware of the situation and we are trying our hardest to get it resolved for her unfortunately this is not a quick or easy process we tried explaining multiple times to her and she was not to happy and told us we were crooks liars and thieves although i understand her frustration but there is only so much i can do i am at the mercy of the auction DAA Northwest they are currently working on duplicating a title to the vehicle and once it is made we will re send it certified with tracking information i cannot control how fast this process takes if she would've made us aware alot sooner we could've had it taken care of awhile ago best regaurds -****

    Customer Answer

    Date: 09/24/2024

     
    Complaint: 22282321

    I am rejecting this response because PM Auto Sales was informed in August 2024 that we had an issue with the title and because of their unprofessionalism this has escalated.

    In their response they claim I called them crooks and thieves, may have thought this but was not verbalized. Possibly thinking of someone else they did wrong.

    It is unfortunate that this dealer feels it is acceptable to down talk and honestly flat out being rude to customers who are trying to complete a transaction that they didn't handle right to begin with. Why wouldn't you track title paperwork being sent to a DMV in another state? PM Auto claims *** lost paperwork but has no tracking information. Really!

    We made PM Auto aware that we needed assistance in August. It was after multiple contacts on my part, when one of their salesman screams into the phone that "I will drag this out if I continue to argue". Intimidation is not a good trait.

    They are in the wrong, they are rude and by law are required to provide a title in a timely fashion. A reputable dealer would not speak to customers in this manner.

    Wonder how long it truly takes to get a title compared to how long it will take me to receive my title.

    Monday, October 1st I will not be able to drive my vehicle and this is not acceptable. 

    Now the dealer states they are waiting to receive a duplicate title from the auction they bought it from. Understandable however how long should this take? 

    Such an unfriendly mess. Almost makes one afraid to respond in fear of this dragging out but I'm not one to stand for injustice and everyone should know how PM Auto Sales conducts business. 


    Sincerely,

    ******** *****

  • Initial Complaint

    Date:06/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/8/24 i bought a used 04 **** focus with ******* miles on it. The owner told me it had a damaged motor mount, needed a rearview mirror and had no other issues. Turns out the entire underbody was rusted to the point that it was missing bolts in the steering rod and that rod was cutting through my connecting rod from the car to the tire. In other words completly unrepairable and with 1 hard bump on the road my driver side tire wouldve ripped off and i wouldve been gravely injured since i drive on the freeway and had no clue of the issue. The tow truck i had take that peice of garbage away told me pm auto screwed others because he has picked up multiple of their cars in similar condition from recent buyers. His warranty is airtight so i have no recourse but he sold me a car that couldve killed me and my kids. He has done it before and will do it again, you are the only one who can make sure nobody gets hurt from this mans criminal incompitence. We want to see nobody else waste months of effort on a car that shouldve been thrown into the scrap heap.

    Business Response

    Date: 07/09/2024

    Please see attached business response. 

  • Initial Complaint

    Date:06/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a truck in full and i cash on March 8,2024. Pm auto sales still had a lien on my truck 90 days later on June 4, 2024. They threatened to never transfer the title and that they would see me in court. This is in direct violation of washington dealer act. They have 45 days to transfer title in my name. I have receipts and audio recordings to prove all of this. Pm auto sales needs to be held accountable. I paid the licensing fees and sales tax upfront. Then they agreed to transfer title on june 4th if i pay the title transfer fee. This is completely illegal and they need to be held accountable, please!

    Business Response

    Date: 06/10/2024

    dear BBB i am responding to a complaint made by ************************* his claims are false he did NOT pay in full for this vehicle at the time for purchase the vehicle price was $7782 and **** had a down payment of $6800 so a balance of $982 was owed hence the lean we put on the vehicle the very next day **** shows up to our buisness screaming and threating on to "light your building on fire and burn it to the ground" because he claimed the clutch went out if the 2008 dodge ram he purchased which also was completely operational when he showed up we tried multiple times to reason with him and even offered to drive the vehicle to see what exactly was wrong with it he would not let me or any of my staff near the truck he screamed and threated everyone here at my buisness including myself my son and my 2 grandkids we eventually had to call the spokane police deparment to have him removed from our property he did leave before any officers showed up a report was filed he then began to call and scream and threaten more we eventually agreed to give him money back to repair the clutch that supposedly went out he then brought in paperwork from a shop that said they replaced the clutch and the total amount was $1000 we later found out that those receipts were NOT truthful his father worked for said shop and made false receipts for a clutch job i called said shop and asked why the paperwork didnt say "PAID IN FULL" instead it read "ESTIMATE TO BE PAID" and was promptly dismissed i then transferred the truck on 3/25/24 you can call *** to confirm this the title was lost in the mail and we did not receive it in the mail **** then began to call again and threaten me with violence i tried explaing that the vehicle was transfered the the title hadn't arrived here i told him we could go down to *** to fix the issue he would not listen to anything we told him and i once again had to file a police report because of his threats against me and my buisness my son **** met him at *** to assist him with getting the title he then began to question the authenticty of the *** we eventually helped him get a title for the vehicle and then he began calling harassing and threating us over the phone atleast 50 times i had to shut down my phone lines for 30 minutes because of how many times he called i do believe **** is mentally unstable and needs some kind of help he defenitly needs to work on his social skills and behavior if you need any proof the transfer was done you can call spokane valley licensing at ************ and talk to a gal named *** she can also confirm codys behavior hope this resolves any issues thank you - *****************

PM Auto Sales is NOT a BBB Accredited Business.

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