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Business Profile

Transportation

Spokane Transit Authority
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a disabled rider on the ******* currently enrolled in college at S.C.C in Spokane WA., for over 3 years. When receiving rides on Para Transit students ride free which means I ride free. I received a Connect card from S.T.A. last September 2024, which is a card allowing you to prepay on the card and use at will, I did and put $20.00 on the Connect card back when I received it. I used the card 2-3 times to try and learn city bus routes but was unable to learn. Talking to a phone **** on this date, "**** "and his supervisor "*****" they explained the charges to my card which now has a zero balance was either a computer error or the reservationists error for rides mistakenly charging my connect card rather than using my student I.D. I was told that my connect card cannot be reimbursed due to these errors which in no way was my fault and I believe is very unfair. I used the card maybe for 2-3 rides on the city bus which I physically used last year so I should have approx. ***** dollars for a balance.

    Business Response

    Date: 05/08/2025

    Thank you for bringing this to our attention. I have contacted our ************************************** and they will be contacting the customer to issue a refund. While we in general have a no-refund policy, we understand that mistakes happen and in this case, can understand why the customer would be confused about which card to use and not needing to add value to his STA issued card.

    Customer Answer

    Date: 05/09/2025

    VERY SILLY THAT THEY CLAIM I MADE THE ***** WHEN IN FACT IT WAS S.T.A. OR WHOMEVER DID THE BILLING WHEN I ALWAYS SHOW MY STUDENT I.D. TO DRIVER WHEN RIDING, I FOLLOW RULES BUT I SEE THE NEED FOR "THE BIG BUSINESS GUY" TO BLAME THE LITTLE OLD CONSUMER.  THANK YOU VERY MUCH B.B.B

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/9/25 Bus driver turned in my lost wallet at the Spokane Valley Transit center. My wallet was never returned to lost and found at the plaza in downtown Spokane. The morning supervisor hasnt done their job and various other employees treat me like a criminal.

    Business Response

    Date: 02/28/2025

    Unfortunately, Seans wallet was not turned into our Lost & Found. Weve called **** at ************** where we left a voicemail, following up with an email (attached). If we hear back from ****, well update the BBB file further.
     
    Please let me know if I can provide any additional information.
     
    Sincerely,
     
    Carly Cortright   


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