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Business Profile

Storage Units

Secure It Self Storage At Northpoint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business requires a card on file then takes too much out of my account, plus charges me a fee to use the card. I want the over charge reimbursed, the overdraft it caused on my account and the fee for using the card. I was in their office Sat 10/19/24 to update my card to new expiration date and for the 5th time update my address. Nothing was said about charging more nor was written notification received. They are dishonest at best.

    Business Response

    Date: 11/04/2024

    To whom it may concern,
       My name is **** *. and I am the regional manager for the company.  I have attached the following documents to help clarify this account.  The first letter is a fee update notice mailed out on October 10th, 2023 informing ****** *. that there will be a fee imposed on all card transactions moving forward.  The 2nd letter was mailed out on August 21st, 2024 and informed ****** *. that her rent would be increased to $440.00 starting October 21st, 2024.  Please let me know if you have any further questions. 

Secure It Self Storage At Northpoint is NOT a BBB Accredited Business.

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