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Find a Location

Carl's Jr. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Carl's Jr.

      6740 N Division St Spokane, WA 99208-3942

    • Carl's Jr.

      1617 W Northwest Blvd Spokane, WA 99205-4230

    • Carl's Jr.

      13601 W Mcmillan Rd Ste 102-354 Boise, ID 83713-2025

    • Carl's Jr.

      13920 E Sprague Ave Spokane Vly, WA 99216-2136

    • Carl's Jr.

      707 W 3rd Ave Spokane, WA 99201-4416

    Business ProfileforCarl's Jr.

    Restaurants
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Carl's Jr. has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Carl's Jr.

        6740 N Division St Spokane, WA 99208-3942

      • Carl's Jr.

        1617 W Northwest Blvd Spokane, WA 99205-4230

      • Carl's Jr.

        13601 W Mcmillan Rd Ste 102-354 Boise, ID 83713-2025

      • Carl's Jr.

        13920 E Sprague Ave Spokane Vly, WA 99216-2136

      • Carl's Jr.

        707 W 3rd Ave Spokane, WA 99201-4416

      Location of This Business
      6740 N Division St, Spokane, WA 99208-3942
      BBB File Opened:
      2/2/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • CJ Star, LLC. An Idaho Limited Liability Company
      Business Management
      • Ms. Marcy Jones, Owner
      • Mr. Clayton Jones, Owner
      Contact Information

      Customer Contact

      • Mr. Clayton Jones, Owner
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/19/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I went to Carls *** on 1/15/24. I was charged $51.94. The person in the drive through could not understand my order. I drove up to the window and saw that he was wearing a hat under the headphones. I gave him my order 4 times. We ended up with all the wrong food, cheaper burgers than ordered. It had double meat that was totally hard. We didnt want double meat. It had no vegetables and no sauces. Just 2 patties of meat and a slice of cheese. We had to throw the burgers away. I was not given a receipt even though I asked for it. I assumed it was in the bag. I looked through the bags quickly and I thought it was what we ordered. There was also a burger missing. Nobody was behind us in the drive through. It was already late, around 8 pm I believe. I cannot afford to throw food away. I have 3 special needs boys and our water pipes burst. This was a desperate move to feed my kids. I want my money back so I can buy some real food and get my pipes fixed.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Torah W.

      1 star

      11/27/2023

      I went to this ****'s ** to get a $5.99 ********** combo meal. But, when I went through the drive thru and asked for the ********** combo meal they said they didn't have it anymore and it was no longer available. I mentioned that I had just seen the advertisement before I left my house. So they change their minds and said oh yes, we do have the ********** combo meal available and then when I got the meal, it was not a full size ********** combo Burger as advertised it was a small size so when I mentioned the commercial does not advertise the small combo it advertises the regular size combo not to mention the burger looks like gigantic and they continued to say that it was for a small.I returned the entire meal for a refund. ********** combo meal is a regular size combo meal which is what they advertise they do not advertise small. I called two ****'s ** on division and they both told me the same thing I feel like that is definitely false advertising! I used to eat at Carl's ** all the time but now I will never eat there again false advertising misleading what is going on with that???I do doordash and I have never heard or seen a restaurant be so misleading and believe me I go into a lot of restaurants. It's funny how I never do door dash for *********, I wonder why? ??

      Local BBB

      BBB Great West + Pacific

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