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Business Profile

Property Management

Real Property Management Spokane County

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many others who have experienced renting through RPM spokane, we stopped being able to contact them Whatsoever for maintenance or questions regarding our move out process. We had to go directly to the individual who owns our home and hired RPM, to give him the keys to our house when we moved out and show him that we had moved everything out and left the house clean and with no damage. We have never received our security deposit back from RPM and they wont answer calls, emails, texts, letters, and we even tried going to their office but no one was there. Now, over a year later, we still get emails that our rent is due despite our lease expiring and none of us living in the house.

  • Initial Complaint

    Date:12/05/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a property owner/landlord who contracted the services of **** Property Management (RPM) to represent me in managing my rental property. In July of 2022, i terminated this contract due to lack of performance by the current owners of the business. In August of 2022, the tenant mistakenly made payment for rent to RPM and RPM processed the payment and withheld management fees which they were no longer entitled to due to contract termination. In addition, RPM has failed to return the security deposit made by the tenant, which is required by law to be returned within 90 days of termination. I have made countless attempts to obtain refund of these two items from RPM ($152.20 in fees and $1850.00 in deposits) without success. The company has apparently now been sold; yet, i have not received reimbursement after speaking with an employee there about the monies owed on 28-Oct-2022. These funds need to be returned and this company needs to be held accountable for this illegal action on their part.

  • Initial Complaint

    Date:10/30/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We been renting from RPM since October of 2020 and never had an issue until April 2022. The company ghosted everyone and still to this point of October 30th 2022 we have not received any responses from the multiple emails, calls and voicemail we have sent. We were able to get in contact with the owner of the house and she has no luck in getting responses from them either. We are trying to get our deposit back of ********. Since we have had to pay another deposit to restart a new lease with a new business entity. Any help on how we can get our money back from RPM would be highly appreciated. I can only imagine the stress others are being put through because of this company.

  • Initial Complaint

    Date:10/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a lease with RPM Spokane County for a place in August 2021. I immediately notified them of maintenance issues needing dealt with the day I moved in. I didn't hear back from them and the homeowner ended up sending a maintenance person a week later after another tenant notified them of the issues I was having with RPM. The issue was fixed immediately, and it took RPM a month from the date I notified them to have a tech reach me for scheduling. I notified them they took so long that the issue was resolved. I never received communication from RPM again. Then, about 60 days prior to my lease ending, I notified them the homeowner had been trying to reach them so she could terminate their contract, we still have not heard from them and my lease ended 3 months ago. Their actions (or lack thereof), are very unprofessional. They are costing homeowners thousands of dollars. I have refused to pay them since my lease ended with them, and was able to come to an agreement with the homeowner so I can pay her directly and extend my lease with her. But this company needs to be dissolved, and they need to give tenants their deposits back. I've reached out to their attorney (because they are involved in a lawsuit) and even their attorney has ignored me. Wish I would have been aware this was going to be the ending situation. Still no communication from them since I moved in and notified them of a maintenance issue. I've sent several emails as they keep sending me requests for rent, with no responses what so ever. So ridiculous.

  • Initial Complaint

    Date:09/17/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We started with Real Property Management when ***************** was managing. After he passed away, the people that took over did not provide the same service ***************** did. We decided to put our house on the market to sell in the spring. We are out of state and asked several times for assistance with the move out process from the tenant. We received no help. If we got in touch with them, they said they would call back and didn't. We ended up getting an attorney to help facilitate the tenant to move out so we could put the house on the market. We did not receive back rent owed nor did we get assistance with collecting it. We have not been paid for security deposit owed to us or last month rent that the tenant paid in advance prior to moving into the home. We have called them several times. We are requesting our security deposit and last months rent.

Real Property Management Spokane County is NOT a BBB Accredited Business.

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