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Business Profile

Property Management

Faulks Properties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moved into the ******************* complex in October 2023. They knew about my 3 *** dogs. Was charged extra rent and extra deposit. Have been paying for 6 months, property is trying to change my lease stating I can only have one pet. There are still 2 months remaining on my lease agreement. I have been in contact since I moved in regarding the mold growing in the bathroom. A kitchen floor needing replaced. A broken window that filled with water during winter. And the ceiling in my closet breaking. No efforts have been made on their part to resolve these issues.

    Business Response

    Date: 09/09/2024

    First and foremost, we want to emphasize that we always comply with all emotional support and service animal rules and regulations. Recently, we notified Birch #** about their noncompliance with their lease agreement on multiple issues. Their lease explicitly prohibits pets, yet they currently have three large dogs and a cat in their two bedroom apartment. These animals are frequently roaming the property without leashes and leaving waste behind without cleanup. Birch #** was notified that they needed to pay pet rent, limit their animals to one pet per unit, and adhere to local ordinances. 
    Brielonna, the tenant, later claimed that these animals are emotional support animals. However, we have never received proper documentation to validate this claim or a signed service animal addendum. Without the required paperwork, Brielonna is responsible for paying pet rent and complying. We will comply with all requirements for emotional support animals if they provide the necessary documentation. However, they are not exempt from our standard pet policy and local ordinances. 
    Birch #** is currently paying $795 per month, which is $100 less than our standard one-bedroom rate of $895. Their original security deposit of $800 was the standard amount for all renters at that time. They have never paid any additional fees to their rent or deposit. We did recently address a maintenance issue in their unit, replacing the bathroom ventilation fan and painting the ceiling, but have not received any written notification of maintenance concerns from the tenants. We have a signed mold/mildew addendum on file requiring tenant of any moisture issues.

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