ComplaintsforCedar Property Management

• Initial Complaint

  07/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I moved out of Cedar Summit Estates on June 28th 2023. I left the place absolutely spotless. Cleaned for hours. Cleaned each individual blind on both sides. So I was shocked when I received a bill in the mail that not only did they take my $400 deposit but they also want over $200 in addition. There is no way that there was an additional 6 hours of cleaning to an already almost spotless apartment. And they charged me $12 to replace the toilet seat when the seat wasnt replaced when I moved in and its nowhere in my lease that I have to pay for a toilet seat replacement. I would just like to not pay the $249. Its insulting.

  Business response

  07/22/2024

  We are willing to waive the toilet seat replacement fee of $12.19. 

  We have also waived the $4.36 fee for the towel bar.

  The $300 cleaning fee was to bring the property back to the condition it was in when tenant rented it.  We do have copies of invoices available from our outside vendor for that cleaning.

  Additional fees were for carpet cleaning and we can also provide copies of those invoices from our outside vendor.

  Our standards for condition of apartment at move in are high to insure every new tenant a clean welcoming unit.

  Our goal at move out is simply bring it back to the condition that you accepted it in.

   

  Customer response

  07/22/2024

   
  Complaint: 22012636
  
  I am rejecting this response because: I would like to see the invoice from the cleaning company. I cleaned the inside and outside of the cupboards, i cleaned the walls, baseboards, pulled the oven and fridge out and cleaned behind, I cleaned the windows/tracks/blinds. I pulled each blind down and cleaned both sides. So Im confused as to how there was 6 more hours of cleaning to do when I did every single bullet point on the list of what was expected to be cleaned upon move out. 
  
  Sincerely,
  
  ***********************

  Business response

  07/29/2024

  In order to resolve this issue in a timely manner we are willing to waive the balance owing.

  If you do not agree with this decision we are willing to provide copies of cleaning invoices, as well as before and after pictures of the unit.

  Thank you,

  *************************

  Cedar Property Management

  ************

   

  Customer response

  07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Attached is the bill I received from Cedar Summit Estates for items that they are charging me for after vacating the property. I refute the following charges:-5 hours of cleaning ($250): I cleaned the bathroom, kitchen, cleaned off the heaters, vacuumed, swept and mopped. It is not possible that someone had to spend 5 hours cleaning a completely empty 900 sf apartment that was already clean. I am willing to accept a charge of 2 hours of cleaning maximum ($100).-Full paint ($207.66): there is absolutely no reason to paint. The walls were clean and undamaged.-Additional carpet cleaning/treatment ($195): the carpet is at least ****************************************************** This is not an expense I should incur. The carpet needs to be replaced.-Carpet repair patch ($65): Again, the carpet is at least 10 years old. It needs to be replaced. It was lifted at the seam of a door, not damaged. This is normal wear and tear.-Toilet seat ($12.19): there was nothing wrong with the toilet seat, it was perfectly clean. They replace every toilet seat because they choose to, not because it's necessary. This is a total of $629.85. I am not asking for a refund from my deposit. I would like my bill to be adjusted so that I am not charged beyond the deposit for expenses that belong to Cedar Summit. This is a blatant abuse of power. I also request that my case be removed from collections.

  Business response

  02/05/2024

  *******,

  I apologize, but unfortunately your account has been sent to collections, so Cedar Property Management is unable to help you any longer.  Our team tried to contact you on January 12th as well as January 25th.  Your charges could have been discussed then, as well as adjusted if necessary. It does state on the paperwork that "If we do not hear from you within 15 days the account will be referred for collections."

   

  Customer response

  02/15/2024

  Hello,

  I did attempt to reach out to Cedar Summit Estates. I had my lawyer call them to attempt to help me negotiate my bill and they refused to speak to him. Now they have sent my account to collections. I would like to ask them to reverse this action.
  

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved out of my apartment and turned over the keys on December 14, 2023. On the final walkthrough the apartment manager asked if I had ever lived there, it was so clean. I had cleaned it for 2 weeks before I had the walk through. I have now received the Damage Deposit statement. I paid a $400 damage deposit when I moved in. The statements says I owe $83.24 and they will keep all my deposit. Several of the items are out right faked. For instance, I had bought new drip pans for the stove, they are charging me for drip plan replacements. Also, they are charging me $130.00 to replace the stove hood filter. You can buy an entire hood for that amount. Also was charged for 4 hours of cleaning at $200.00. That place was nearly perfect, except the wall next to the stove, that had a couple of spots on it. Since I moved out on the 14th of December and they cleaned it in December I feel I am *********** half a month rent returned to me $520.00. Since they have falsified the work done and overcharged I should have half the deposit ($200.00) returned to me.

  Business response

  01/04/2024

  ****************,

  Upon reviewing your file, and looking at the move out photos, the apartment was left in good condition.  With that being said, you gave written notice to vacate December 31, 2023.  Cedar Property Management did not rent the apartment to another individual, so legally you could have had access to the unit until that day.  You are required, by law, to give written 20 day notice to vacate a unit, and you turned in notice the 8th of December.  We will not be returning any rent to you for the reasons above.

  If, when you received your final paperwork, you would have called our office, an amicable conversation could have been had and we then would have reviewed the file and move out pictures.  The damage deposit was necessary to prepare the apartment for the next renter.  I am willing to forgive the $83.24 remaining balance owed and consider this file closed.

  I hope that this is a sufficient outcome for you. 

  Sincerely,

  *****************************

   

  Customer response

  01/04/2024

   
  Complaint: 21062918
  
  I am rejecting this response because: The apartment manager asked for the keys on our final walk through on Dec 14. I had no access to the apartment. Your were in my apartment doing unauthorized cleaning. I was charged for the trays in the stove. I had bought new ones before I left. The toilet seat was a maintenance problem and your staff had to come over and tighten the screws a couple of times. The seat was not broken, but needed maintenance to retighten the screws. I could clean that apartment in less than 2 hours by myself and that included dusting all the furniture. 2 people at 2 hours each? They must have had lunch and a nap. $137.00 for a hood grille? You could have bought a new hood grille for that amount. These are all totally trumped up amounts. 
  
  Sincerely,
  
  ***********************

  Business response

  01/23/2024

  BBB-

  Mr. ****** wasn't charged $137.00 for a hood grille as he states.  On the paperwork sent to Mr. ****** he was charged for the Hood Filter replacement ($21.81).  Regardless, the amount owing of $83.61 has been eliminated.  Mr. ****** doesn't owe anything and didn't give proper notice to vacate, so in the end, it is a wash.  There isn't anything else to discuss.

  If Mr. ****** is still unsatisfied, he will have to investigate ************* of resolution.

  *****************************

  Customer response

  02/01/2024

   
  Complaint: 21062918
  
  I am rejecting this response because: 

  The place was extremely clean, even by the managers comment of "Did you ever live here?" You only needed 1 hour of cleaning at the most. $200.00 should be $50.00. 

  Specify where there was additional carpet cleaning done. The carpet was cleaned before I left.

  Charges list is "Hood Filter Replacement" at a cost of "$130.00. This must be reduced to the amount you claim I was charged. 

  I bought new drip pans and replaced them. You could not see that in the video. The $17.39 is to be $0.00.

  The toilet seat was a maintenance issue and should be a $0.00 charge.

  I do accept the blind cleaning charge.

  Either you trespassed and cleaned my apartment without my permission or you owe me a half months rent.

  My amount that you owe me stands at $720.00

  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  November of 2023 I notified the leasing office of cedar willow ********************** on 53rd Ave that my fianc and I would be breaking lease due to the safety reasons with our children. While living in the unit we had multiple car break ins while in the parking lot, including me having to replace my car window and multiple items stolen. The management was made aware as well as a police report, we were told security cameras were being put in as this has become a recurring issue for the past year as several of the neighbors have stated. Once winter came the plows shoveled snow into the only areas allowed for animals to potty which resulted in people using the main area covered in animal feces, which is against the lease. After being concerned on our safety and the issues we were having we started searing for a person to take over the lease. Upon finding a person to take over the lease the office said that the lady taking over the lease had an incomplete application. The lady taking over the lease went into the office to show the receipt of a paid application, the office still denied having the application or accrediting for a new one. I called to ask the office lady what was going on and she claimed no one had come in to talk to her and that she was the only one who worked there Monday through Friday. Come December after one applicant didnt work we tried another. The office told the second applicants that we owed an obscene amount on the rent which was not true and therefore the applicants no longer felt comfortable with the way the leasing office has been and no longer wanted to do the lease takeover. I have been paying rent for two homes since October which has put a huge hardship on my family with a month old newborn. I would love for the lady to stop interfering with the lease takeovers or the office to cancel the lease completely as I have paid three months of rent without living at the unit and they can keep all deposits.

  Business response

  01/06/2023

  To Whom it may ************************** is not one of our communities.  We do not own nor mange Cedar Willow ********************** on 53rd.

  Sincerely,

  *****************************

• Initial Complaint

  12/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Property management company is keeping the last months rent, deposit and attempting to charge an additional $1,793 dollars for damages lived there for two years and the only thing damaged was the screen for the slider screen door.. please get back to me ASAP

  Business response

  12/15/2022

  *****,

  You were charged May's rent because you gave notice to vacate same day.  It states in the lease as well as on the Notice To Vacate, both of which you signed, "A NOTICE IN WRITING (20) DAYS OR MORE BEFORE THE NEXT RENT PAYMENT IS DUE IS REQUIRED TO TERMINATE TENANCY AND ELIMINATE BEING RESPONSIBLE FOR THE NEXT MONTH'S RENT."

  As far as the rest of the charges, there are pictures available for viewing on Appfolio.  The apartment must be returned to the same condition as you accepted it in.  You did not leave apartment #*** in a clean and well maintained state.  That is why it required paint, extra carpet cleaning and various replacements.

  Please review the pictures if you have any more questions.

  *****************************

  Customer response

  12/16/2022

   
  Complaint: 18573173
  
  I am rejecting this response because: I cannot see the pictures posted to appfolio and have my own photos of apartment 167 before moving in and after vacating and believe I left the apartment in great condition for staying there for over a year also I'd like to see prof of the carpet being clean and the apartment being panted prior to me moving and proof of the addition charges being new befor moving in and please includ the first walk through and the last walk through paper 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently moved put of ceder summit estate I&II and i am very upset and the charges that were given to me once i moved out. I owe $3,731.48 after my deposit was taken out which was $400. She wrote NA for my attendance to the final walk through and did it herself. The carpets were not damaged they just needed to be shampooed. There was one wall with damage from a camand strip and i was charged in full to replace all of the carpets and a full paint. Also they was previous stains on the carpet when i moved in. I called cedar summit to ask them for an itemized **** and invoice for all the damages i was being charged. She called back and said she was unable to give me them until the middle of next month because they hadnt even been done yet. Carpet: $2,559.76 Full paint: $415 UV test: $25 Cleaning: 12 hrs $240 Blind clean: $50 Replace doors: $232.39 Oven handle etc: $86.78 Wall repair: $43.56 Smoke alarm:$27.25 Front door lock: $20 4 drip pans: $11.38 Toilet seat: $11.49 4 vertical slats: $8.72 Toilet paper roll: $0.62 Carport pass: $10.00 Storage key: $4.00 Replace light bulbs: $10.00 Most of these damages i feel like i was wrongly charged for and feel that cedar summit should be paying for them themselves. Feels like they take ypur deposit of $400 knowing that regardless in the end you will never recieve it back. Once i receive invoices and documents i will be proceeding to take this to small claims court.

  Business response

  12/04/2021

  Briette,

  On the Notice to Vacate form you marked "No" that you would be unable to attend the walk through of Apartment 10 with ***************************, Resident Manager.  You were given full access to attend the walk through but declined.  The choice was given.

  December 2nd, when you phoned into the main office of Cedar Property Management and requested copies of invoices is the same day you filed a complaint with the Better Business Bureau.  You were told that all the invoices had not been received, and upon receipt Cedar Property Management would and will send you copies immediately.  Until then, the pictures of damage are available on Appfolio through your tenant portal.  Upon reviewing the pictures, to me, it is clear why you were charged for such damages.  

  The items that you are charged for can not be considered Wear and Tear.  With that being said, Cedar Property Management looks at each file carefully and will adjust according to the condition of the apartment when you moved in.  Such as carpeting and painting.  You did not give us that opportunity because you did not wait for the invoice copies.

  The requested documents will be sent to you as soon as they are received.  At that time, if you choose to have a discussion about the charges, please phone ******* in the Main Office.  Adjustments may be available.  Cedar Property Management also offers a very comfortable payment plan and we do not charge any interest.

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩