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Business Profile

Online Retailer

Sakerplus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August ****** I placed the order for $66.65. On 8-3-25 they took the money. Then I received a email that my order was incomplete. I reached out to them (the only way that their website allows you to through an email address) at *************************** and asked what made my order incomplete and why did they take the money if it was incomplete. I haven't heard back from them so I emailed them a second time asking them again the same thing. Finally I just emailed them and asked for a refund. Once again they've already taken my money they haven't responded back to any of my emails nor have I received any product.

    Business Response

    Date: 08/28/2025



    Dear customer,
    We sincerely apologize for the delay in responding to your inquiry. Due to an unexpected surge in orders, our team is currently handling a workload far beyond normal capacity.

    To ensure product quality:
    ? We have expanded our inventory verification team
    ? Additional staff are being deployed to expedite processing

    We greatly appreciate your patience and understanding during this busy periodyour support means everything to us!

    Were replying to customer emails in the order they were received, so kindly avoid sending duplicate messages. If you havent already provided your full order number, please share it with us. Rest assured, well provide a solution for any product-related issues.

    Thank you for your trust!



  • Initial Complaint

    Date:07/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order spusa-***** SAKERPLUS PORTABLE CORDLESS PRESSURE WASHER Package delivered ON 2025-07-21 15:42 UPON RECEVING TESTED THE PRESSURE WASHER AND LOOKS LIKE I WAS CHEATED. NO PRESSURE AT ALL. IT IS JUST FOR WATERING PLANTS. IMMEDIATELY I HAVE EMAILED TO CUSTOMER SERVICE, **********************. NO RESPONSE FROM THEM. AFTER THAT 2 TIMES I HAVE ASKED THEM TO SEND ME RETURN SLIP OF ***** OR *** TO RETURN THE PRODUCTS. THEY DID NOT REPLY TO ANY OF MY EMAIL AND I DONT KNOW WHERE TO RETURN AND HOW TO GET THE REFUND

  • Initial Complaint

    Date:07/20/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my order from this company and it wasnt exactly like advertised item. So I decided to return it. You have to get an ok before you can return. So I emailed them got a generic response. Said they were extremely busy with filling orders. Ok so I waited first email was June 29th and 2nd, 3rd and 4th. I still havent received a response to let me return my item. I dont know what else I can do. Its poor customer service. Thats my story

    Business Response

    Date: 07/23/2025




    Dear customer,
    We sincerely apologize for the delay in responding to your inquiry. Due to an unexpected surge in orders, our team is currently handling a workload far beyond normal capacity.


    To ensure product quality:
    ? We have expanded our inventory verification team
    ? Additional staff are being deployed to expedite processing


    We greatly appreciate your patience and understanding during this busy periodyour support means everything to us!


    Were replying to customer emails in the order they were received, so kindly avoid sending duplicate messages. If you havent already provided your full order number, please share it with us. Rest assured, well provide a solution for any product-related issues.


    Thank you for your trust!

    Customer Answer

    Date: 07/29/2025


    All  I want is to send the package back and get a refund on my credit card. Please I have been trying to get a respondse for a month. i opened and look at it and its not like what was advertised.

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned a defective item - a handheld welder - it never worked. I returned the product on April 7, 2025 and I never received a refund. I sent three emails to the Sakerplus customer service at *************************** and never received a response.I am requesting an immediated refund from this company.

  • Initial Complaint

    Date:04/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Twister Arm Trainer. I never received my merchandise They keep giving me the run around.

  • Initial Complaint

    Date:04/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was text that my order was delivered and it was not!! I have contacted them 4 times with no answer.

  • Initial Complaint

    Date:04/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a portable blower online. Received product and it is horrible! Nothing like advertised. Return policy says to email company to facilitate return. I did so multiple times only to receive automated messages stating the company would review my request and respond within 2 days. No responses! Even reached out on ******** messenger and only receive automatic messages asking same questions over and over-no real response.

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This product/snow blower does not operate as shown in the advertisement, along with the fact that I received a used one, a possible return from a previous customer. The product packaging is absolutely horrible, everything was just thrown in the box without any wrap protection to keep the product from getting damaged during the shipping process. I have tried to settle this issue with Sakerplus and they have shut off all communications via email and are refusing to provide a credit for this defective/used product. I want a full refund of $149.99 immediately and if Sakerplus would like their product returned, they need to provide me a shipping label at their expense to return the defective/used product.

  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a sakerplus welder. Have emailed sakerplus at least eight times about product not being delivered. No response

  • Initial Complaint

    Date:12/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From Targeted ads on ******** to a website that looks like Temu. Purchased an item that costs $70 and never gets an email when its even shipped out Contacted customer service and only bots answering my complaints

Sakerplus is NOT a BBB Accredited Business.

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