Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car broke down on June 3 . On June 4 , I started looking for a mechanic, I found this guy , he came and looked at it . Charged me 125 for diagnostic and 133 for the part , I paid with my card so I have records. He gave me an appointment for following Friday , on Monday June 5 i Texted him and asked for a estimate, he was charging me 530 all together, the rest was to be paid after he was done with the job . He didnt answer I called He answered he said h*** work on it but I didnt hear from him , on Friday I texted him asking him to let me know when hes on his way , later he texted he said he was in the hospital, I sent several text and no answer On Sunday he texted saying his father passed away. I asked him to just return my key and my money I gave him. I gave him my key because I was leaving out of town , no response. I waited and nothing he wasnt returning my calls or text . I called the police I felt very uncomfortable. Police told me to give him couple of days so I did . Police called also no answer . On Tuesday June 13 I called back the officer to let him know havent heard anything. On June 15 police got to talk to him and said to return my key by today if not will be a report about theft. He finally did , I found another mechanic who got the key from him On the mean time during all this time was one lied after the other and excuses . I have proof of everything and payments made to him I found things strange about this business since day one a lot of red flags. I dont want him to do this to anyone else who doesnt deserve it.

  Business Response

  Date: 06/16/2023

  Dear **********;

   I have been busy dealing with family matters and have been ignoring everyone and for that I do apologize but the way you went about things was pretty selfish and heartless .. you asked me to order your part when you were out of town because you were not going to be there .. I ordered your part and as I have explained to multiple people multiple times the 600$ part I was able to get for less is on back order .. I ordered it on the 4th and will be delivered today .. I am happy to refund your money for the part ..once it arrives I will start the refund process which can take up to 30 days .. once it hits my account I will refund it back to your card which can take up to another 30 days ..
   I have talked with your mechanic as well as the police department? Which was unnecessary seeing as you handed me your key and had me order the part so at this point I have no other choice but to black list you from using any other mobile services locally .. 

  Customer Answer

  Date: 06/17/2023

   
  Complaint: 20194138
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************