ComplaintsforGreenPro Spray & Lawn Maintenance

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please read the attached bid and agreement between GreenPro Landscaping and **************************** early June 2023 GreenPro and I entered into an agreement to fill in the bad spots in my lawn with topsoil and reseed those spots. The second week in June a crew of two added topsoil to the bad spots and left to get more topsoil. After the third phone reminder a crew lightly overseeded the bad spots. Unfortunately a different crew arrived the following day when we were not home and sprayed "Weed and feed" herbicide. That effectively killed the grass seed that had been spread the day before. We had to wait for the "Weed and Feed" to dissipate for three weeks before attempting to reseed again. Now it is early August. I have called GreenPro on three separate occasions to have there crews come to my house and finish the job of overseeding as we agreed on. They continue to be a no show. Please do what you can to resolve this problem. As you can see GreenPro charged a hefty price for their services. We are now past time to provide those services and finish the job.Sincerely,*************************

  Business response

  08/10/2023

  We received the accepted contract from **************** on 6/4/23 and the topsoil was installed on 6/13/23 with instructions to water the grass seed EVERYDAY, 3-4 times a day, to make sure the seed was getting enough water. A scheduling error did occur on GreenPro's end with applying a Weed & Feed application on 6/26/23 (we recommend waiting 2-3 weeks after grass seed is put down to do a spray).  Due to the fact that we were a couple days too early on our spray from our recommendations we let **************** know that we would come back out in a couple weeks after the spray was done at no additional charge to him to put down more grass seed; if we put the seed down too early after a spray application, the herbicide will kill the seed.

  Due to high temperatures we were not able to put the grass seed down during the first few weeks of July otherwise the grass seed would not have taken. **************** called and spoke to office staff on 7/21/23 @ 3:59PM and asked when we would be out to put the grass seed down and we informed him it would be the week of 7/23/23 as the temperatures would not be in the high 90's or 100's.  **************** was called on 7/24/23 @ 9:35AM and informed that we would be out on 7/25/23 for the grass over-seed.

  We let **************** know, again, that you must water the new seed EVERYDAY about 3-4 times a day but he is only watering the grass 3 days a week against GreenPro's instructions.  To this day we still have not been paid for any of the services that we provided ****************, even after making up for our scheduling error in providing a no additional charge grass seed and **************** not following GreenPro's instructions on how the new seed needs to be watered.

  .

• Initial Complaint

  07/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  GreenPro ******************** was to perform "Spring ***************** at two of my ******* properties on March 31, 2023. The stated work per the invoices was "Clean up and removal of leaves, pine needles and/or yard debris from lawn, ************** bed areas." This work was not done as stated. The invoice for one property was $248.25. The invoice for the other property was $545.28. When I viewed the work done at each property, I found it very poorly done. I contacted *********************************, ******************************** and told her so. I even sent a couple of grievance photos to her personal cell as the company wasn't in a position to receive photos. Thereafter, in the course of discussion and *******'s insistence I pay the bill, she told me they don't micromanage their crews. A more accurate statement would be that they don't ensure quality control on the work of their crews as the included photos show. On April 24, 2023, I cancelled all pre-paid services with Green Pro plus an overpayment intended for another company, ******* applied these payments to the Spring **************** invoices and continued to bill for the balance owing. As far as I know, at no time was the work of the GreenPro crew inspected for either property. While ********************************* continued billing for balance of the Spring **************** that was poorly done, I personally did spring cleanup at one of the properties, taking seven hours to do so. The other property took a crew of three to clean up and took approximately 14 hours to finish. My account has now been sent to a collection agency ******* me for $321.36 comprised of a $263.38 Spring Clean Up payment, interest $7.98, and $50.00 collection fee. All because I dealt with GreenPro, a company that has negligible customer service, a poor business model that states it doesn't micromanage their crews and has no demonstrable quality control.

  Business response

  07/20/2023

  ********************* was a customer of **********************'s since 2019 and this is the first time there was a complaint about service. The first cleanup service was complete on 3/31/23. ****** contacted our office on 4/17/23 letting us know that she was not happy with the clean up service that had been performed at the end of March. I let her know that we typically need to receive complaint calls within a week of a service being performed due to the fact that more leaves and pine needles can fall in a 3 week time period; but I was willing to work with her by sending out another clean up crew, at no additional cost, for the following day. ****** said "I will be inspecting their work and it better be perfect because I feel I shouldn't have to pay at all." I informed ****** at that point that the current charges on the account still stand but we would not charge her anything extra for sending a cleanup crew to both properties on 4/18/23. Another clean up performed on both properties on 4/18/23.

  On 4/24/2023 @ 5:38AM ****** emailed our office staff with a notice of cancellation of service for both properties and asked for a break down of payments for her accounts, taking into consideration the services she had originally prepaid for but was now cancelling.  This was the last communication ********************* had with GreenPro, even after multiple attempts of us reaching out to her about the payment due on her accounts.

  A statement was emailed to ****** for both accounts on 5/12/23.  2nd email was sent to ****** on 6/7/23 @ 2:27PM with Past Due Statements for both accounts and letting her know that payment is due within 15 days of the service date and the account is going to starting incurring interest. 3rd email was sent to ****** on 6/15/23 @ 3:03PM stating that we had not heard from her about her 2 past due accounts, interest had starting incurring on both accounts and if Payment was not received by 6/30/23 both of the accounts would be sent to collections. 4th email was sent to ****** on 6/21/23 @ 3:01PM reminding her that payment was do ASAP before the account goes to collections.  GreenPro reached out ******'s daughter on 6/21/23 to make sure she had been receiving our emails because we did not want to send her to collections (we will typically send an account to collections if payment isn't received after 2.5 months). We were informed that ****** told her daughter she had sent payment through her bank pay two weeks prior to 6/21/23. We told the daughter we did not receive the check and her daughter said she had told ****** she had needed to call the bank two weeks ago and had needed to get in contact with us (GreenPro). We would not have reached out to the daughter but ******'s voicemail *** was consistently full from the beginning of May through the end of June and there was no way to correspond with her except through email, which she never once replied to. 

  We attempted calling ****** again on 6/26/23 @ 3:35PM and the voicemail box was full. Her daughter informed us that she did talk to ****** and ****** was aware that the account was being sent to collections on 6/30/23 if we did not hear back from her.  ****** never reached out to GreenPro after many, many attempts to collect payment.  We pride ourselves on our customer care and customer service and we tried reaching out to ****** several times so that she would not be sent to collections.

  In regards to the "payment that was due to another company" that we received. I called ****** when we received the check on 3/22/23 and let her know that the amount she wrote it for was not an amount owed to GreenPro. I told ****** she had a couple options: 1) We could send the check back in the mail and return it to her, 2) We could destroy the check for her, or 3) We could apply the check towards her account and it could go towards future services.  ****** told us "to go ahead and apply it to future services", therefore giving GreenPro the authorization to apply the check to her account.

  It hurts GreenPro and the customer when an account is sent to collections and try everything in our power to avoid this from happening.

   

  Customer response

  07/25/2023

   
  Complaint: 20295607
  
  I am rejecting this response because:
  
  1. This is not the first time I had a complaint about service with GreenPro. A couple of years ago, the back lawn was not mowed. I called it in, nothing was done, I dropped the matter because it was mowed the following week. Last year, I had a complaint when the wrong two bushes were trimmed by GreenPro. The trimmers came back, trimmed the correct two bushes and I paid extra when I received the invoice. Last year, I had new sod put down in the back yard. As the new sod required a lot of watering, over time soil erosion took place where the black border had been placed and water was bubbling up from that area. I showed it to ********************, who said he would report it. I again showed it to him on a later mowing and he said he would report it again. Nothing was done to fix the breach in the water line. As it turned out, my sprinkler person this year found breaches in two water lines, Zone 3 and a drip line, as a result of placing the border. These have now been repaired.
  
  2. The date of Spring **************** was Friday, March 31, 2023. I called the GreenPro office on Monday, April 1, 2023 and reached ****** (I'm pretty sure it was ******). I complained about all the leaves in the cement stairwell to the basement of one of the properties. He said he thought there might have been wind later in the day on March 31. Although I had cleaned all the winter leaves out of the stairwell before GreenPro's clean up, I cleaned up all the leaves again.
  
  3. On Wednesday, April 5, 2023, I received GreenPro's invoices for the Spring **************** on two properties via email. On Monday, April 10, 2023 I responded to the email: "Thanks *******. I finally had a chance to snag some photos of the "Spring Clean Up." I think you better send the crew back to Tekoa and the front yard at 36th. I suspect they used "blow and mow" for cleanup which hardly addresses the work that needs to be done. They should take *****! I am about half-way through "Spring Clean Up" in the back yard at 36th. Thanks, ******" I sent along 11 photos showing ******* the poor work that was done at both properties.
  
  4. When I didn't hear back from ******* via email, I called her on Monday, April 10, 2023. She told me the company couldn't receive photos so I should send them to her personal cell phone. I did so, sending along 13 photos of the poor work. ******* did not acknowledge receipt of these photos.
  
  5. It was in conversation around this time period that ******* told me they don't micromanage their crews and that's where all discussion of the matter broke down. Most certainly I lost confidence in GreenPro's willingness to correct their poor work. I also told ******* to not mow. I think they did anyway.
  
  6. Between Monday, April 10, and Friday, April 14, 2023, I did Spring Clean Up in the back yard at the smaller property. I had also cleaned the leaves out of the stairwell after I discovered them.
  
  7. I then set up additional help to do clean up at the larger property. We did that work on Sunday, April 16, and the following Sunday, April 23, 2023. I paid $120 to one of my helpers for her work. The other helper was my daughter.
  
  8. ******* had set up **** to come to the larger property to do clean up and told me so on the phone. **** is one of the original clean up crew. Fortunately, we had not finished the front yard at the larger property so he could tackle that. When I inspected the front yard on Sunday, April 23, 2023, I found it had not had an acceptable clean up by ****. My crew and I got in and finished it up behind ****. I took photos of the debris we raked up in the front yard.
  
  9. On Monday, April 24, 2023, I cancelled all further GreenPro services via email. I did not ask for a break down of payments on my accounts as stated in GreenPro's response. Nevertheless, that same day I received new invoices, recalculated, taking into account services I had already paid for in advance plus a check on my account that was sent to GreenPro in error. The new invoices were sent via email.
  
  10. The next three paragraphs of GreenPro's response, 26 lines of typed copy, deal with GreenPro's collection efforts on the  Spring Clean Up that was poorly done. I have not responded to GreenPro's collection efforts, nor do I plan to. At age seventy-five, I'm not the least bit worried about collection agency business or my credit. It's far more important to me to get the work done as promised so I don't have to do it myself. Which is why I chose to file a complaint with the Better Business Bureau and did so on July 9, 2023. GreenPro's response to the complaint is false as demonstrated by the accurate information given above.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  3/28/2022 Company did a botched job on my sprinkler winterization (a pipe burst in multiple spots) because they did not leave the valve open slightly--another sprinkler technician from another company saw it first and told me the job was done incorrectly. The manager came by and was immediately flippant regarding it and refused any accountability (refused to pay or accommodate the issue). He told me he didn't care about me as a customer because he had "*****" more". Custom Amount Invoice #****** - Sprinkler Winterization $72.98

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩