Business ProfileforAir Pros Air Conditioning and Heating
Current Alerts For This Business
Additional business information
On November 17, 2021, Better Business Bureau contacted Air Pros Air Conditioning and Heating concerning the following advertising claims found on their websitehttps://spokane.airpros.hvac-servicepro.com/:
-Endorsements
-100% Satisfaction guarantee
Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
When using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money-back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee."
Advertisers should ensure that testimonials and endorsements are not misleading and represent the current opinion of the endorser. A consumer endorser’s experience should reflect what users generally achieve unless there is a clear and conspicuous disclosure of what the expected results will be. Advertisers should not include claims in testimonials that they themselves cannot make and support.
Despite written requests, as of November 29, 2021, Air Pros Air Conditioning and Heating has not responded to BBB’s request for revisions and clarification in its advertising.
For additional information on the Code of Advertising, please visit https://www.bbb.org/code-of-advertising.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 1007 N Freya Street, Spokane, WA 99204
- BBB File Opened:
- 8/4/2021
- Business Started:
- 3/17/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Air Pros Washington, LLP
- Business Management
- Mr. Douglas Perera, Owner/Member
- Contact Information
Principal
- Mr. Douglas Perera, Owner/Member
Customer Contact
- Mr. Douglas Perera, Owner/Member
Customer Complaints
0 Customer Complaints
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Most Recent Customer Review
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10/24/2022
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