Reviews

Review Details

• Review fromSamantha

  Date: 09/18/2025

  1 star
  FRENCH DOOR: The left side is unmatched in coats of paint. Applied putty is lumpy. Other issues are a scratchy, neglected appearance. I consulted with four contractors. They cited brush and roller marks and insufficient scraping, primer and caulking. When summer began, paint separated from edges of the door's trim and window frames. The contractor I met in February said this would this happen. **********COMMUNICATION: ******* initially shifted responsibility because I opted for scrape and fill instead of sanding. After I became upset that he hadn't recommended sanding, he advised that sanding would erode manufactured grain patterns. (The door is metal. It isn't patterned for a wood look). **********In emails, he minimized a little different color between the door's left and right sides and that he cannot control this, that this is something the door is doing. His idea to schedule one of his employees to get his thoughts on why it's doing that felt cringing. The door is not doing anything. The problem is a crummy paint job. **********SIDING DIVIDER: ******* acknowledged rough painting and that all of the divider was painted. His solution was I would have to pay for scraping and spackle to remedy this. When further questioned, he said this would not result in a worthwhile difference and that I would have to pay for a test kit and a specialist for paint removal. In actuality, a led test is not necessary because led in paint and building materials for residential use was prohibited in 1978. My home was rebuilt in the late 80s. ************** *******: My overall experience with ******* is a crummy paint job and that he is a crummy person. It is unimportant to him if a job is well done or not. He only cares about money.

  Handyman Solutions of Spokane

  Date: 09/19/2025

  Hi ********,

  This isn't the forum in which I thought we'd be addressing this, as I had reached out a couple times to schedule a time to look at your concerns again and you cancelled one time, and never got back to me the other times.

  You had sent me a picture of the French doors, one side looking a shade off from the other, which was weird, as your doors are steel. I came out, looked at it and I agreed. I said I could send my guy back out to figure out a solution, but we'd have to wait until spring to do the actual work, when the weather is warmer, because at this point it was October 2024. You agreed with that, hence the scheduling, which you then cancelled when I confirmed we'd be coming out. You mentioned that you just wanted a refund. You also brought up how you didn't like the door jamb the way it looked on the upper left side. I said, that we can't sand out open woodgrain on a door jamb that's projecting though the paint, and additional paint won't cover it. As a solution, I told you we could fill it in to smooth it out, but it could be an issue down the road, as wood expands and contracts.

  We cleaned the doors, primed and 2 coated. We rolled them out, because you didn't want to pay for us to spray them. My guy has 7 years of full time painting experience before he came to work for me, so yes, he would be the one I'd send out again to look at the doors to figure out what happened. We didn't change the paint color from one door to the other. 

  As for the 3/4" wide vertical trim board we scraped and painted before winter hit, (at no charge to you) you did bring that to my attention. You said you didn't like it & why I hadn't sanded it, and I told you I did it at no charge, and if you wanted it sanded for a smooth transition, that I would need to charge you for that time and maybe even test it for lead first, and if it did have lead, we weren't certified to sand it.  

  All this...stuff about these doors and the jamb. With the condition of the doors & jambs, I recommended that you replace the French doors and even got you a price to do that. You just wanted us to paint the existing. They're at min. 20 years old and face West. We did it to the best of our ability with what we had to work with, and I was still willing to see what we could do to help make it look better. 

  For you to call 4 companies to get their opinion, I'm guessing they're not telling you what you want to hear. 

  If we didn't paint the doors correctly, I'm more than happy to fix it, but can't if you don't let us.    

  Samantha

  Date: 09/26/2025

  I recommended that you replace the French doors: The replacement you recommended was the door to the garage. You did not recommend replacing the ** door. We didn't change the paint color from one door to the other: True, the left side was not painted in a contrasting color, I at no time said or suggested this occurred.Siding divider: It is not a courtesy that you didnt charge me for a globby mess from hurriedly slapped on paint that looks like property damage. An apology would have been appreciated. For the **door, I acknowledged JAN 2025 there isnt a viable remedy for the warped area in an upper corner of the frame or jamb. ----------SPT/OCT 2024: There were photos. You ignored these texts. I asked for an on site review. After a no show, 10/16/2024 I showed you that the left side was thinly coated. Your response questioned the paint I purchased (Emerald ********* There was no agreement then to send your guy out to figure out a solution. You were dissuading. I threw up after you left. The next round was JAN 2025: You described in emails that you noticed a difference in color and that this is something the door is doing of which you have no control and are not responsible. You wanted to get T.s thoughts on why the door is doing that and to touch up brush marks. By then I knew more, this is not professional painting.----------For you to call 4 companies to get their opinion, I'm guessing they're not telling you what you want to hear: After $1300, it's appropriate to assess if more money for the **door is worthwhile. They similarly cited the issues explaining the scratchy, uneven appearance. Foresight of crumbling paint was attributed to low quality materials. When I asked one of the contractors why it looked liked the left side wasnt doubled coated, she matter of factly said because it wasnt. ----------My guy has 7 years of full time painting experience before he came to work for me, so yes, he would be the one I'd send out again to look at the doors to figure out what happened: If you mean T. again, he took care of repairs JUL 2024. He wasnt involved on date of service for painting (SPT 2024). For painting, you assigned two other men. . . . you didn't want to pay for us to spray them: You didnt recommend spray. It was indicated as an option on the estimate (8/05/2024). I had no idea then this is a technique. Now I know, no one else asks their customers if they want spray or rollout. They use spray unless brushes or rollers are more suitable.If we didn't paint the doors correctly, I'm more than happy to fix it, but can't if you don't let us: Youre also saying that the door should have been replaced. If this is now your opinion.----------

  Samantha

  Date: 09/28/2025

  I recommended that you replace the French doors: The replacement you recommended was the door to the garage. You did not recommend replacing the ** door. Though true, the left side was not painted in a contrasting color (We didn't change the paint color from one door to the other), I at no time said or suggested this occurred. Re. the siding divider, a globby mess from hurriedly slapped on paint that looks like property damage is not a courtesy. An apology would have been appreciated. For the **door, I acknowledged JAN 2025 there isnt a viable remedy for the warped area in an upper corner.----------There were photos. You ignored these texts. I was upset and asked to meet in person. After a no show, I showed you the following week 10/16/2024 that the left side was thinly coated. There was no agreement then to send your guy out to figure out a solution. You were dissuading. The next round was JAN 2025: You described what you saw as a difference in color and that this is something the door is doing of which you have no control and are not responsible. You also brought up lead testing and emailed you wanted to get T.s thoughts on why the door is doing something and to touch up brush marks. Other comments indicated painting over what was done. This sounded unprofessional. I didnt engage any further to avoid being pressured.----------For you to call 4 companies to get their opinion, I'm guessing they're not telling you what you want to hear: After paying you $1300, it was appropriate to assess if more money for the ** door is worthwhile. They similarly cited the issues explaining the scratchy, uneven appearance. Foresight of crumbling and deteriorating edges was attributed to low quality materials. When I asked one of the contractors why it looked like the left side wasnt doubled coated, she matter of factly said because it wasnt. If we didn't paint the doors correctly, I'm more than happy to fix it, but can't if you don't let us: Youre also saying that the door should have been replaced. If this is now your opinion.----------