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Business Profile

Fitness Center

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in on August 7th to try to cancel my membership to which an employee told me I could only cancel my membership via email. I proceeded to email them Wednesday, 9th requesting my membership be cancelled. I was then charged for a monthly membership and requested a refund. I did not receive an email acknowledging this nor a phone call so I proceeded to call the gym to request an update on Friday. An employee told me the owner was on top of it and is out of town to give it a week.After a Fortnite, I noticed I was charged another monthly fee even though I had sent in my cancellation. I emailed them back asking for an update and they havent responded. I have also called their gym/establishment and no one is picking up the phone.Im requesting for an update and refund of both monthly fees to be refunded. I read the contract and it did not state anything about how to cancel their membership so I assumed it was in person which I did and still no action.

    Customer Answer

    Date: 08/26/2023

    I received an email from the business but they are refusing to refund my monthly membership as they said notice was not given in a timely manner which it was. The issue was they did not provide me the proper channels for cancelling formally. 

    I would be grateful if you could assist with this as they are not providing documentation where it states in the terms and conditions about no refunds.

    Any assistance in getting my refund and full disclosure of their policy is appreciated as I feel a business should alert me of said policy.

    Ive attached their response and appreciate feedback from arbitration.

    Sincerely,

    *******************

  • Initial Complaint

    Date:08/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called Anytime Fitness at:*************************************************** On June 20th to cancel my membership and I have since been charged 4 more fees totaling $95.92 thats four charges of $23.98 All I want is my membership cancelled and to be refunded.Ive called the membership location and a home office number and neither one has solved my issue.

Anytime Fitness is NOT a BBB Accredited Business.

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