Complaints

This profile includes complaints for Rehn & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rehn & Associates

  1322 N Post Pl Spokane, WA 99201-2520

  
• 

  Rehn & Associates

  PO Box 5433 Spokane, WA 99205-0433

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an assessment that I stated was court ordered in the beginning and it was approved through **** & a** Now almost a year later 1 or 2 months shy of completion have been told they want there money back and Im on the verge of being discharged unsuccessful and owe over 7k because its court ordered and its in the policy and theres nothing they can do. My wife is on dyalsis 3 days a week and I have 2 young men that Im raising. Just what I need when *** paid my dues and have manned up and took full responsibility for my actions

  

  Business Response

  Date: 09/03/2025

  Mr. ******,

  Thank you for reaching out last week regarding your complaint.  I understand the frustration, and I too, would be confused and upset!

  In late 2023, there was treatment provided to you, and those claims were submitted and adjudicated appropriately. In late October of 2024, treatment began again, and the claims were adjudicated as if related to the 2023 treatment.  Subsequently, a new assessment was requested, and we were informed that the treatment claims from October 2024 to current, were related to a court ordered issue, which is a specific exclusion of the *********** Trust, therefore, adjustments were sent for recoupment of the paid claims, and you were then billed for the charges by your provider.

  **** & Associates is a Third-Party Administrator (TPA) for self-insured health care plans.  The Trust who provides your health care coverage, hired our firm to handle the eligibility, claims adjudication, and financial reporting for them, in addition to other administrative services.  **** has 64 years of experience in this space and has been the *** for this client for nearly 30 years. Please understand that ****, as an organization, can only follow the rules as outlined by the client.

  As a participant, you received a Summary Plan Description (***) which outlines the items covered under your health care plan. You received this information upon meeting your initial eligibility for the Trust's medical coverage. The *** is also available on the participant website, and an updated version of the *** was mailed to all participants in July of 2023, as well. On page 55, under the Medical Exclusions, it states "In addition to the specific limitations stated elsewhere in this booklet, the Plans will not provide benefits for the following: ...Chemical dependency coverage for:  - Court-ordered services, services related to deferred prosecution, deferred or suspended sentencing or to driving rights, except as deemed medically necessary by the Plan". Once the new assessment was received and it was discovered that the October 2024 (and later) treatment was court ordered, it became ineligible under the health care plan, based on the specific exclusion listed. 

  In the *** booklet, you will find your appeal rights regarding an adverse decision made by the Trust. If you would like to further this conversation, your next step would be to create an appeal to the Board of Trustees for consideration. You are also welcome to call our office at ************.

  I hope this clears up any confusion about the process and specifically, the issue you have regarding your ineligible expenses.  I would encourage you to reach out to us or appeal the decision, as outlined in the ***.

  Thank you,

  ***** ******, Administrative Agent

   

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23818947
  
  I am rejecting this response because: That's false they approved my assessment in 2024. In 2023 They also did and I was at a separate facility 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rehn & Associates manages the company's *** account and made accessing the funds nearly impossible. Every, and I mean EVERY attempt to use the *** debit card was initially denied and required a series of phone calls, sometimes over multiple days. Different information was repeatedly given, and now with 5 weeks left we're looking at losing $1500 over the required hoop jumping to recoup OUR OWN MONEY. They clearly are successful in taking the funds and denying access. Avoid Rehn & Associates unless you enjoy wasting huge amounts of time.If you are a company who genuinely cares about your employees, do not use them to manage an *** account.

  

  Business Response

  Date: 12/04/2023

  Hello and thank you for reaching out to us!

  I looked into the situation and found the following information:

  1) ******************** participated in his employer's Flexible Spending Plan, for their Plan Year running from October 1, 2022, through September 30, 2023.

  2) He used his debit card for transactions throughout the Plan Year and only those transactions after October 1, 2023, were denied. Debit cards turn "off" if a participant does not elect to participate in subsequent Plan Years (in this case, beginning October 1, 2023, and running through September 30, ****), based on what the employer elects in their plan design process.  **** does not select or mandate this process, rather leaves the options available to the employer discretion. 

  3) ******************** was offered alternative ways to submit for reimbursement, via an online submission, paper submission, fax or email options. He would simply need to complete a one-page form, which we sent to him via **** and email, and return it to our office with substantiation, and we would then reimburse him directly for eligible expenses. Provided he submitted enough expenses to use all of his funds and assuming they were submitted no later than December 31, 2023, he would be reimbursed up to his remaining account balance.

  I listened to the recorded phone call from November 13, 2023. ******************** was extremely kind and our employee, **** was helpful and understanding of his frustration.  She did explain the options to ******************** and sent him the reimbursement claim form in two different formats.

  I would also mention **** & Associates does not benefit by denying claims or holding participant's money.  Any elected but unused participant account balances are returned to the employer, after an annual reconciliation occurs. These refunded dollars are for use within the plan (meaning they can pay expenses, be divided between plan participants for their use, or cover any losses of the plan). This is an IRS regulation, not a **** or an employer choice. 

  ******************** may have up to the full balance of his elected amount, provided he has incurred eligible medical, dental or vision expenses and he submits a claim form(s) to our office. I would be happy to talk with ********************, should he wish to do so.

  If you have any additional questions or need more information, please contact me directly via email *********************** or phone *************).

  Thank you!

  Sincerely,

  ***********************, President