Complaints

This profile includes complaints for Until Gone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Until Gone has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Until Gone

  100 N HOWARD ST STE 4910 Spokane, WA 99201

• 

  Until Gone

  PO Box 219 Pmb 168 Duvall, WA 98019-0219

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my order due to ****** shopping phishing.I have serached new Airpod **** not used.According to ****** shopping. I didn't see any mention about the refurbished item, and I have placed an order.I don't see any cancel option for my order.If I was going to buy a refurbished item, I can get it cheaper than what I have paid for.Even description did not mention any accessories such as the Case for Airpod Max.Item does not come with bacis accessories.I have called left VM and email and chat with their support.They have told me refuse **** package, but **** package deliver does not press the doorbell, they just leave it without notify the receiver.They can't cancel my order. it has not been 10 hours since i made my order.

  Business Response

  Date: 10/25/2022

  The information we send ****** includes whether or not an item is new or refurbished.  When searching in English, this is clearly displayed as refurbished, but we can't comment on the language used in the screenshot the customer provided.  We expect that it also indicates that it was refurbished, but we can't be sure.  In addition, as shown on the attached screenshot from our website where the purchase was made, the item is clearly labelled as refurbished.  

  We attempted to cancel the order per the customer's request, but the item was already in the shipping process at the warehouse so we were not able to hold the shipment.  Most customers appreciate items shipping out quickly, but per our return policy, the customer may return the item as a change of mind within 30 days of receipt.  

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made two orders from this site and never received the items they are saying that I gave them an address that is not mine,but they delivered these items to this business by FedX,and I never received them, when I questioned them they said that it was delivered there on yesterday Oct.4,I went to this company and was told neither order was received there,the problem I am having with them is this I never gave them this address as mine or my billing address,so I would like the product that was order or my money returned,I am seventy three years of age and I cant afford this type of mistake,thank you in advance.

  Business Response

  Date: 10/06/2022

  Two orders were placed and they were delivered to the address supplied at the time of the order which is also confirmed via our invoice that was emailed to the customer when the order was placed.  We deliver items using the information supplied by the customer and while we understand the customer may have entered an incorrect address that is an error the customer must take responsibility for.

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18172983
  
  I am rejecting this response because: there is no way I incorrectly entered my address and there is no such address as the one delivered to. There is a ******** th avenue but that wasnt even the address they had on the invoice so they say. I have lived in this city since **** and there is no way I wouldve entered this address, I order online all the time.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/12/2022

  The address as provided by the customer is the same address as listed in our systems with no record of a change.  It is also the same address listed in the credit card payment gateway that we have no control over and it's the same address as listed in our fraud systems (a 3rd party provider).  Finally, it is the same address as shown on all of our email order confirmations which the customer received and opened.  While we fully understand this is not what the customer was expecting, this was not an error on our part and we shipped the product as requested at the time the order was placed.