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Business Profile

Carpet and Rug Cleaners

AllKlean
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my carpet and two rugs cleaned by this company. The carpet and one rug went well. The second rug has large marks from the "wrong tool" that was used to clean the type of rug he cleaned. When I called to alert them, they said it could be fixed and were going to take it into their warehouse. When the brought it back, it was completely ruined brown and yellow and stained. They said it was water stains from the rug not drying adequately and said they could fix it. They took it and "fixed it", however, it was worse the second time around. The communication and customer service was great, until It was worse the third attempt to fix. Now, I can't get anyone to respond to me. I've called, I've emailed, I've contacted the supervisor - nothing. No one will acknowledge the message. They boast a 100% satisfaction guarantee, however, I have expressed I am not satisfied and they are ignoring me.

    Business Response

    Date: 06/11/2025

    Please see attached response.  Mistakenly submitted the initial response without the attachment.

    Business Response

    Date: 06/11/2025

    ***** *****, Brand President

    Customer Answer

    Date: 06/13/2025

    I honestly don't have time to deal with this situation. There are so many false claims in the document he sent over. Whatever steps you need to take to close it out, please do. If you need anything additional from me, please let me know. 

     

    Thanks, 

    Customer Answer

    Date: 06/13/2025

     
    Complaint: 23413464

    I am rejecting this response because:

    Sincerely,

    ***** *****

    Customer Answer

    Date: 06/13/2025

     
    Complaint: 23413464

    I am rejecting this response because: there is no response from the business. It is just a name in the notes with no content. 

    Sincerely,

    ***** *****

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