Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Northwest Window & Door has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Northwest Window & Door

      12015 E Trent Ave Spokane Vly, WA 99206-4615

      BBB Accredited Business
    • Northwest Window & Door

      PO Box 141925 Spokane Vly, WA 99214-1925

      BBB Accredited Business

    Business ProfileforNorthwest Window & Door

    Windows
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/2000

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Northwest Window & Door offers window, door, storefront, shower doors and Mirror replacement and new construction. 

    Products & Services

    Construction & Remodeling Services

    Business Details

    This is a multi-location business.

    Find a Location

    Northwest Window & Door has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Northwest Window & Door

        12015 E Trent Ave Spokane Vly, WA 99206-4615

        BBB Accredited Business
      • Northwest Window & Door

        PO Box 141925 Spokane Vly, WA 99214-1925

        BBB Accredited Business
      Location of This Business
      12015 E Trent Ave, Spokane Vly, WA 99206-4615
      BBB File Opened:
      7/13/2000
      Years in Business:
      25
      Business Started:
      10/1/1998
      Business Incorporated:
      10/28/2013
      Accredited Since:
      8/1/2000
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Window Replacement Systems, Inc.
      Hours of Operation

      Primary

      M:
      7:00 AM - 4:00 PM
      T:
      7:00 AM - 4:00 PM
      W:
      7:00 AM - 4:00 PM
      Th:
      7:00 AM - 4:00 PM
      F:
      7:00 AM - 4:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Marcus Ridgely, President
      • Ms. Casey White, Office Manager
      Contact Information

      Principal

      • Mr. Marcus Ridgely, President

      Customer Contact

      • Mr. Marcus Ridgely, President
      Additional Contact Information

      Fax Numbers

      • (509) 927-4940
        Primary Fax

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/28/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I contacted NW ***************************** to replace a window and install closet doors. I let them know what I wanted, which was basically straight replacement of a window and french door style closet doors. I signed a proposal of $4561.65 for these items, which had great detail about the window, but the closet doors just had the size of the closet opening and framing info. Then, I received a call the salesman notifying me that the proposal needs to change because they need to go with a different manufacture for the window. During that call he asked if we are going with bi-fold doors and I said no that I want french-door style of doors the kind that swing out. He said okay. When I received the new proposal, it had the updated information for the window and a change to the closet door area that mentioned "Bypass double door." When they came for installation, they installed the window just fine. I went to check on the progress of the closet doors and noticed they were putting in sliding doors. I told the installers that this is not what I asked for. They stopped their work and looked at the paperwork and said this is what "bypass double door" means. After several phone calls with the salesman, he then proposed another $1516.19 to put in the french-door style door. I have no problem paying money for the installers extra-work, but paying as if this is a whole new job is not right. I admit not knowing what "bypass double door" meant and could have asked, but it is not unreasonable to ask that they should have listened to my request. I am now paying over $1500 that I should have not had too in the first place. This very much feels like bait-and-switch. Attachment shows first proposal, adjusted proposal (after window manufacture change), and proposal for new job. Open to phone call to provide further detail.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Paul A

      5 stars

      01/04/2024

      *** and *** did a fabulous job installing our patio slider door! I would highly recommend them for all your window and door installations.

      Northwest Window & Door Response

      01/05/2024

      Thanks for the review!  We appreciate your business and look forward to working with you guys again!

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.