Complaints

This profile includes complaints for Salazar Construction LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Salazar Construction LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Salazar Construction LLC

  12220 E 9th Ave Spokane Valley, WA 99206-5489

  
• 

  Salazar Construction LLC

  122 N Raymond Rd Ste A Spokane, WA 99206-6832

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The worst contractor I have dealt with, and I'm in the industry. Big hail storm the previous year and a neighbor let me know about this company. The beginning was fine, they were attentive as they needed to converse with Insurance directly... All was okay until the final check was in the works and I could not calculate what they wanted in payment (they wanted ~$1500 when the final check was for ~$500 and no way to clarify). They literally harassed the heck out of me... constant phone calls and texts, and even pounding on my door to try physical intimidation, all the while I let them know I was at work and not able to comply with their threats on the phone or in person and I wanted to keep the conversation in writing (they then stopped all communication for 4 weeks) meanwhile they could not even provide a final invoice of what the charges were. Their response was just to pay it, they know what their doing or else they will lien me... We went rounds with the ** and owner, they would only threaten to lien my property and to take their word for it (they claimed 4 different amounts owed, but they know what their doing). Fast forward a month of back and forth with Insurance to clarify, and weirdly their math was indeed wrong and they were demanding more payment than was allocated for the repairs. I got a "we're sorry for the inconvenience" email and another incorrect payment amount with another threat to lien my home if payment was not received in 5 days. Looking further now, they supplied photos of somebody else's home to claim amounts on my claim for things like installing Ice and Water Barrier, along with saying they removed and replaced the gutter as it connected through the drip edge. I take a photo of not a single s**** through the drip edge (actually just bent around the screws and looks/functions terrible) and send it to the owner to show his quality work, and proof they did not do what they said and were attempting to bill me for.

  

  Business Response

  Date: 12/22/2023

  To Whom It May ******************* initial interactions with the homeowner went as usual with our previous customers who have given us great feedback and reviews. Communication was great and we collected the *** & Deductible. He seemed to be happy with the job and the crew. His communication took a turn when it came to paying the remaining balance. The time gap in our communication that the homeowner is referring to is the time we typically give clients to receive the final *** check. During this time, there really isnt anything to communicate beside the project managers checking in with homeowner regarding the *** check. It is the homeowners responsibility to let us know when they receive the check. However, we will reach out if we have not heard from them. As you can see in our Text Records, our Project Manager reached out to the homeowner after several weeks due to *** check not being received. Also in our Text Records, you can see the Project Manager making many attempts to clarify to the homeowner the total price and having a better understanding of the scope. He did his best to explain through text since the homeowner refused to meet in person or answer phone calls.
  You will also find in our text records that his final amount owed remained the same, which will be highlighted on the scope in the text messages.The only time we did a change to our final amount was when we let him keep some of the money that belonged to us, in attempts to work with him. The text messages came to a cease when homeowner told project manager to leave him alone and take him to court if he disagrees. At this time, project manager began to correspond through email and CCd business owner and insurance. The homeowner initially refused to pay the remainder of the money because he claimed we were charging him something we did not do. In our scope, there were line items for Remove & Reset Gutters,which we did when replacing the roof. The homeowner said he had a "gutter guy" take a look and say nothing was done to his gutters. The project manager explained that we did not remove and reset a new gutter, which is where we assumed his confusion came from. We also provided him a photo of his gutters and showed him these connected to the drip edge, which was replaced. We agreed to discount the gutters Remove & Reset line items and sent him an invoice excluding that money. This is where you will see a final balance change in our email records provided. At this point, it had been almost 4 months since we completed the job. This is why we gave the homeowner a timeframe.
  As you can see in our emails, we provided homeowner with an Invoice as well as the written amount of the remaining balance to which he replied with threats to make "state agencies claims of fraud and predatory business practices" as well as threats to "heavily publicize in full reviews of predatory business practices and attempted fraud". In that email, he also provides a different balance owed. With no response, he sends another email a couple hours later confirming he owes the amount we sent an email earlier, which is highlighted in the emails provided.
  As far as the Ice and Water barrier which he is now claiming was not installed, we have proof of all the material bought and delivered to the home, which is provided as well. We also have a crew of 5 people who can and will testify that the Ice and Water barrier was installed. We communicated to the homeowner that he is more than welcome to remove a shingle and verify the Ice and Water installation, or, as he mentioned, further investigate through his insurance. Also provided, is the ****************** Residential Building Permit, showing it has been Completed and Passed according to ********** building codes.  
  We tried many times to work with the homeowner without the need to escalate things, but he has been very clear he is not willing to pay the remaining balance. Please let us know if you have any other questions or if there is anything we can do to resolve this matter.Thank you.

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21042247
  
  I am rejecting this response because:

  *********** explains our initial interactions, except leaving out the part about the incorrect first ACV+Deductible amount.  Nowhere can we determine where they came up with the requested amount, therefore required further examination and a formal invoice to correct the discrepancy.  *********** exlanation was "we know what we're doing, we're not trying to get over on you".  That is not an acceptable response, meanwhile you did not provide an invocie until 12/20/2023 when the work was "completed" in mid August 2023.  Nobody has to pay you until you can proivde an invoice, you told me 4 different amounts I owed, NONE of which were the correct amount.  I especially did not appreciate being intimidated into payment, nor is payment even late at this piont 12/27/2023 as I received the final check yesterday.  In all of the text messages and email I made sure to keep in writing, you do not have the correct amount until 12/20/2023.  Now lies the next problem, as you subitted photos of somebody's elses roof to claim from insurance it was installed on my roof.  You are trying to fraud my insurance and use a photo that is not from my roof to get paid for the task.  I have told you to provide the correct photo as insurance requires for payment of that item and I would pay you for it.  Since you cannot prove and used a false photo to fraud my insurace into paying for the line item as tried to do with other line items, that you owe me a refund of $305.50 and we will see you in court if you do not refund the over payment and proivde my warranty you are illegally witholding. 

   

  Everything else you have provided shows your company delayed it to this point and you have zero explaination for not providing an invoice until 12/20/2023.  You harrassed my for an incorrect payment amount and are trying to fraud my insurance and providing infomation from another roof to claim payment for my roof and the state agencies will have questions for you on those topics.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 01/04/2024

  Pretty hard to refute that you demanded incorrect payments far before the 12/20/23 invoice was sent.  Showing up to my door to collect an incorrect payment and multiple threats of ******* my property before you had even provided an invoice, take a look at the emails please as it shows your predatory practices and also the several incorrect amounts you were demanding payment for.  

  The fact you tell me to get up on the roof and look for myself for ice and water barrier shows what a joke of a company you are.  My insurance company required a picture of the line item to pay you for it, which you fraudulently supplied  a photo from somebody else's roof.  I did not require the photo to pay you, Insurance does, and knowingly submitting a false documentation is insurance fraud.  Notice your picture has a tree encroaching on the roof, I have no trees and the only angle that could be on my roof, the neighbor's side of the garage has zero windows so explain how you are not committing fraud?

  Look at the attached photo and tell me with confidence your team removed and replaced gutters for the drip edge install.  After providing this photo of your sub par work, you decided you would not have a claim in court to back up claiming you indeed did what you said when not a single s**** is replaced through the drip edge and you tried to scam me into paying you for it, seems exactly similar to the ice and water barier you are claiming you installed on somebody elses roof from your attached picture that is not of my roof.

  I know you did not collect the required info during the installation, because months after the install, your PM was harassing me for a payment and I let him know insurance had not reached out.  A couple days later he said the crew forgot to take pictures and he need to get back up on the roof so he could take the photos and send to insurance.

  Again all these threats to lien and take legal action before even supplying an invoice is an absolute predatory business practice and everyone should know the scam you are trying to run using intimidation and threats to acquire payments.

  I have every right to threaten to provide my full experience in reviews, and also to file complaints with state agencies about your business practices, this is America.  You as a business, do not have the right to harass a customer for incorrect payment amounts, and it is quite comical you threaten legal action before you ever even provided an invoice for said services... extremely SHADY business practice and I hope these reviews let people know your true colors.  

  Customer Answer

  Date: 01/16/2024

  No response from the business, I want this publicly posted.  

  Customer Answer

  Date: 01/26/2024

  See screen shot of my roof from ****** earth, and the photos of the shingles that are installed on attached photo from page 5 that shows that no trees encroach my roof.  Now see page 6, Picture 4 5-iws installed.  Note how the tree encroaches the roof in this picture and is absolutely not my roof.  Salazar construction confirmed that their employees did not take photos as the insurance requires to release payment.  The project manager reached on in October and explained his crew did not take pictures for insurance and he needed to get back up on the roof to take photos.  He could not take photos of the installed ice or water barrier as the new roof was already installed so they fraudulently provided photos from my neighbors roof to claim the line item for installing ice and water barrier. As you can see from the photo where the roof was competed, there are no trees that encroach my roof as they claim in the photo trying to be paid for installing ice and water barrier.  I have requested numerous times to have the correct photo from my roof supplied to release the payment for work completed, to which Salazar replied to climb up on the roof and figure it out for myself.  This is not part of the contract and Insurance requires the correct photos to release the payments for work completed.  Now Salazar has sent me to collections, when in reality they now owe me a refund of $350.50.  

  

  Business Response

  Date: 01/30/2024

  Our apologies, the project manager sent the wrong photos. It appears that we do not have any in our files, but as stated before, we did install the ice & water shield. We have the material order as well as the installers as witnesses, but we understand that you want hard proof of the installation. Since we have never committed fraud, please let us know when we can come out to remove shingles and prove that the ice and water shield was installed up to code. Obviously, this is not ideal, but it is the only solution we see to close this case and collect final payment. As far as the gutters go, as mentioned before, we agreed to not collect that amount in order to work with the homeowner and close out the job. We look forward to hearing back with a date that works for the homeowner to resolve this matter. 

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21042247
  
  I am rejecting this response because: Now months later they have admitted to the fraud.  It is a requirement directly from Allstate to submit proof of installation to be paid for the line item, which you clearly knew about and tried to fraud them by providing a photo from another roof. You even told me in October that your crew had not taken the photos and needed to get back up on the roof and submit them to insurance so they would release payment. You submitted false photos, got caught, then told me to get up there myself and verify, which is a ridiculous statement to be made by your "professional" company that told me directly "we know what we're doing, we're not trying to get over on you".  However you not only tried to "get over" on my for the gutters, but now also the Ice and Water Barrier.  You have been trespassed from my property for already falsely trying to intimidate me into incorrect payment amounts, harassed me, erroneously withheld my warranty, threatened to lien my property, and have already sent the debt to collections and I would NEVER allow you to step foot back on my property for ANY reason. *** also already had a leak for your shotty work, and paid $750 out of my pocket to have it repaired.   If you cannot produce the necessary documentation that was required to be paid for the service than that is on you for not doing your job in the first place and then trying to commit fraud to cover it up. You have also erroneously sold the said debt to a collector, so I'm also having to deal with that because you committed fraud.  You are the worst CONTRACTOR I have delt with, and I hope everyone reading will take it into account and get another bid.  
  
  Sincerely,
  *****
  *******************