Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a home from them from January 2023 to July 2024 in **************, **. Upon my change of duty station as an active duty servicemember, I found this rental and contacted the agent named ****. **** said the property was amazing, very nice home. After some conversations, I asked to see the property, where **** quickly declined and stated that I was not allowed to do so before putting down a security deposit. Once the deposit clears, and the keys were in the lock box, I could go anytime. With my duty station check-in time approaching, too much time was now wasted, so I sent the deposit. Once the keys were in the box I went over to look at the unit and discovered that it was not how **** described. The unit was dirty, had holes in the floor, pink paint/food splatter all over the kitchen, the lawn was destroyed (just dirt), the windows and all doors on the garage didn't lock, the garage was structurally unsafe with loose load-supporting bricks, there were piles of fire wood, used tires in the backyard, and random garbage everywhere. I tried contacting **** several times, and he never responded. I took pictures of everything, and attempted to reach out to the company again. No response.Over the next year of renting from them, they never removed the key lock box, they repeatedly harassed me about the dead grass (Truegreen determined it had been neglected for 2-5 years). Worst of all they blamed ALL of the unit's problems on me and begin charging me for EVERYTHING, including the lawn condition, firewood pile, tires, and cleanliness of the unit. Upon moving out, I notified them 17 days in advance, and returned the key on July 1st, 2024 at 1pm. That's when my security deposit was not refunded, and they billed me for electricity, water, sewer, cleaning wages, and all other discrepancies in July. For the harassment, lousy customer service, and unjustified charges. I want my balance zeroed, an immediate refund of my full security deposit, and a written apology.

  Business Response

  Date: 06/09/2025

  Please be advised that **** ******* never refused to show the property to **************************** lived out of town and moved into the property sight unseen in the middle of January.  The grass was dormant not dirt.  We have not charged him for landscaping.  We are not charging him for "everything" as he alleges.  The majority of the charges levied against *** ****** were for unpaid rent as he did not give a proper move out notice.  Under Washington State Law, one is required to provide a written move out notice 20 days prior to rent being due.  We informed *** ****** of such.  Please see attached.  We received his move out notice on the 14th day of June which made him responsible for all of July's rent and utilities.  We charged him for July rent, *************** carpet cleaning (per his lease), cleaning, light bulb replacements and refuse removal.  We have more photos available.  We did not charge *** ****** Water - ever.  Feel free to reach out with any questions you may have.

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23442348
  
  I am rejecting this response because of the lack accountability the business is taking, instead of accepting fault and realizing that they are in the were in the wrong, they repeatedly blame the customers that rent their units, and they are blaming me. I want someone within Moland Management to be held accountable for their lack of proper business processes, shady customer service, inadequate timeline of records kept, and the unsatisfactory unit they rented me and proceeded to blame all of the properties issues on me. **** ******* did infact refuse a walk through when I asked because it 'wasn't what they normally do'. I will certainly take accountability for the inspection sheet upon moving into the unit, I should have done a better job at inspecting the unit at first. I submitted the inspection sheet not knowing that they would try to charge me for all of the unit's issues. Moland Management is ran by greedy people who lack compassion, understanding, and find every avenue to exploit their customers for more and more money every time the can. As seen in the pictures, the unit was absolutely disgusting, and truly an embarrassment. I do not deserve to pay for their cleaning wages, July rent, or ************** because of the monumental amount of time, stress, difficulty, distractions from my military obligations, and struggle dealing with their lack of communication and tenant support. Additionally, Moland Management raised the rent almost every single month after my lease, starting from 1250 to 1600 in the span of less than a year. I've already over paid enough, and I've paid them more than what they are saying I owe and they are still trying to demand that I pay them more money. They can afford the cost of the efforts to improve the unit if that's what they chose to do, I can not. I will not be forced into financially supporting a company that did not support me as their tenant, and in fact actively identified pre-existing issues on a regular basis and blamed me for causing them. 

  I want my balance zeroed and a full refund of my security deposit. They had 17 out of the 20 days of advance notice to do anything they wanted to in the unit to get it ready for the next tenant, and they chose to do nothing until July 16th and bill me for everything in July. Which include rent that I wasnt there for, cleaning wages after delivering me a disgusting unit, and utility costs that I did not use in the month of July because they had the keys back on July 1st at 1:30pm.

  My balance with Moland Management will be zeroed and my security deposit refunded for the shady business practices, repeatedly harassment, incompetence in leadership with customer and tenant treatment, and the unsatisfactory standard of the unit delivered.

  I will not be held to a higher standard than Moland Management holds themselves to.

  -****** ******

  Business Response

  Date: 06/13/2025

  Please see attached. 

  Mr. ******** rent was increased during his tenancy as he refused to commit to a lease and chose to remain month to month although lower rental rates for a longer term were repeatedly offered to him.   

  Moland Management does not own the property in question.  We do not enrich ourselves by withholding monies from ones security deposit.  We do not get paid more for keeping more money from somebody's deposit. 

  Although he disagrees, we treated ****** very fairly.  There was a broken window inside the dwelling, damaged woodwork from what appears to be an animal which we did not charge.   We struggled respectfully communicating with him during his residency.  I would be standing outside speaking with him, and one of the gentlemen from the office would step outside to assist when he could hear the raucous.   ****** did not speak to men in my office the way he would speak to me.  In hindsight it would have been easier for us to allow him to just vacate because he had been very difficult to communicate with, however, we have a responsibility to the property owner and Mr. ******* is/was legally responsible for the rent and utilities and other charges levied against him.   

  Mr. ****** told us he purchased a home and didn't want to pay rent on the home he rented from Moland and a his mortgage.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After renting a unit from Moland for over 6 years in good faith and with 100% on time payments, they are attempting to include charges for 68 gallons of paint in our move out costs. We rented a 1750 square foot duplex. While we did paint the walls inside, and are willing to address that, there is no possibility that it took 68 gallons to repaint one unit. We did not damage the exterior paint in any way; however, they included paint to re-paint both units' exterior (after having the windows replaced). They have included paint for a garage floor due to existing oil stains. We were unable to ever park a car in the garage due to the size and had no oil leaks. The unit is well over ********************************************************************** the unfished garage. There are charges for 'excessive carpet cleaning' which has yet to be explained as to how it was excessive or above normal wear and tear. I have spent months corresponding with Moland in an attempt to resolve this issue and they still maintain that (despite the detailed photos, cleaning, and documentation of the unit) that they needed 68 gallons of paint. To be clear this would cover approximately ****** square feet. They are attempting to have us pay for the renovations which occurred to unit after we left as well as paint for other units. There are numerous other charges which are yet to be explained despite multiple requests. The account was instead sent to a collection vendor, and remains in dispute however we are now at a point at which Moland is just being so unreasonable that it is bordering on harassment.

  Business Response

  Date: 03/12/2025

  Please see attached invoices, ledger and move out condition report for ******* ******. This and much more documentation has been shared with *******. 

  It appears ******* did not accurately count the number of gallons of paint, and included the quantities of recycling charges with the paint.  Please understand, ******* admittedly painted the interior of the duplex, and back deck, without the owner's permission in colors the owner did not approve of.  Rather than charging for all of the painting wages, to prim and paint two coats, I took all of the painting supplies purchased and only charged ******* HALF of the painting SUPPLY invoices as she had been a long term tenant at the property.  We did not charge her for the labor to prime or paint the walls and items on the back deck she had painted.  We did not charge her for cleaning supplies.  We did not charge adjust the gravel area the tenant installed, without the owners' permission, to park an RV at the property.  ******* had told us that the property had been fully cleaned and when we showed her pictures of her items left in drawers and cupboards she agreed to the cleaning charges.  The carpet cleaning charge of $125 was agreed to by *******. Paragraph 8. H. of the lease signed states, "Upon vacating, resident agrees to pay for the cost of professional carpet and drapery cleaning...."  There was a large oil stain on the carpet of the back covered deck that needed extra attention.  I believe the stain was possibly from a BBQ.  The charges levied against this tenant were beyond fair.  If ******* would like us to adjust the painting charge, we will be happy to calculate the actual hours spent painting and priming as well as procuring paint.  The 1/2 of the painting supplies was a concession in ********* favor.

   

   

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23051900
  
  I am rejecting this response because: Please see attached response outlining that paint charges are EXTREME as well as my proposed resolution. We did paint interior rooms, and I accept charges to re-paint those interior rooms.  I do not accept charges to repaint the exterior of the building, nor I have seen no assertion that any damage was caused to the exterior paint of the dwelling that would require the entire building be re-painted outside due to our residency at the unit.   

  I have attached a copy of the ******* ******** paint calculator showing that one gallon of paint will cover approximately 400 square feet.  This was a 1750 square foot unit. Moland's original estimate is attached, which listed paint charges at $350.00.  After I disputed other charges on the bill, the amount for paint increased to $1,606.45.  Per the paint calculator attached, 88 Gallons of paint would cover over ****** square feet.  
  
  Sincerely,
  
  ******* ******