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Business Profile

Plumber

Raptor Rooter & Plumbing, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 31, 2024, I requested Raptor Plumbing to evaluate an alarm from our septic pump. They came and initially stated that the evaluation would me $100. The problem was not fixed and they charged me for a fee of $601 and asked me to sign electronically. An invoice was sent to me the next day and I realized that they applied my electronic signatures to an invoice with my agreement for future work and that the amount charged was a deposit for the future work. I called a septic company and they diagnosed and resolved the problem (alarm) on the phone without charge. I called Raptor on Feb 1 2024 to tell them that the quoted work was not necessary. I sent an email to Raptor to return the deposit to me.

    Business Response

    Date: 03/12/2024

    WE have asked the BBB multiple times to change the contact email to *************************************************************************** We did not receive any information about this complaint because all notifications are being sent to an email address that no longer exists. We would have liked to respond to this customer and attempt to make things right but were not given this opportunity because email notifications were sent to ******************************************************************************* I am asking that the email address for notifications please, please, please be updated to ************************************************************************** and I would like to also ask this case be re-opened so we can respond. 

     

    Sincerely,

     

    *******************

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid with my credit card for plumbing services on 11/13/23. I assumed that I would receive via E-mail some sort of itemized bill. When I did not, I called their number and spoke to *********, who said that she would forward the info to me. I got no response. I called again the next week and spoke to *********, who told me that they do not provide a bill for services. All that ********* was able to tell me was that the part was special ordered. I asked to be connected to her supervisor and left a message on *************************** voicemail asking for, "a breakdown of services, such as mileage billed, parts, and labor." I have not received any information explaining what my $544.64 paid for. I am asking for your assistance because their plumber spent less than an hour at my home, and the part costs $17.90 on line.

    Business Response

    Date: 12/27/2023

    The email address you have on file for us is from an employee who is no longer with the company and the email address you have been sending information to is no longer active. We need to get the email address changed to **************************************************************************

    Business Response

    Date: 12/29/2023

    Dear ****************,

     

    I am sincerely sorry for our lack of documentation for your job. The technician who completed the work at your home did not follow our protocol for documentation requirements in an invoice, and did not provide you with sufficient information. We have refunded your money for all work performed. You will find the refund invoice attached. 

     

    Sincerely,

     

    *******************

    Business Manager at Raptor Rooter & Plumbing

    Customer Answer

    Date: 01/03/2024

    I am satisfied with the outcome. Thank You.
    ***********************

Raptor Rooter & Plumbing, LLC is NOT a BBB Accredited Business.

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