ComplaintsforStay Alfred

• Initial Complaint

  08/05/2022

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I moved out this location on4/04/2022. The business had over charged me a months rent even though I gave them 60 days notice back on 2/3/2022. They were only supposed to charge me prorated amount for rent, trash and utilities for $726.00. Instead I was billed over $3,190.51 (I can show proof if need be) on 4/1/2022. They said even though it was a mistake and I was only supposed to be billed $726.00, to pay the fees anyway and they would refund me. I was also supposed to get part of my security deposit back of $500.00 which I never did see or was it deducted in the move out fees. I paid the bill even though I was moving out ( normal rent was $1951.00) and their manager would refund me right away. They sent me check for the wrong amount of $1,712.19. I asked them for a break down of the fees as to why I was charged more and they said they couldnt help me and I had to email [email protected]. NEVER CASHED THE CHECK due to the errors and I was disputing it. After nearly 3 months of disputing the matter because a normal person couldnt help me there and it all had to be done online I finally sucked it up took my loss and decided to cash the check. Come to find out I was now past 90 days and the check had to be voided. NOT GOOD! I asked the employee if they could issue a stop pay. They told me they couldn't help and provided the same email address [email protected] ( nobody responded after sending two emails) and to call this number 1-888-503-5114 nobody returned my call twice after leaving voice mails. I have yet to be called our contacted by this company, you cant talk to anyone in person they care nothing about resolving important matters when it comes to money and they pond it off to management that you cant even see in person. SOMEONE please help spread the word. I am tired of driving their for pointless reasons when no one in office cares to help and online services is not communicating.

• Initial Complaint

  10/06/2021

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I had to cancel my trip and stay in Nashville March 28th - April 1, 2020 due to the COVID shutdown. Stay Alfred sent me a text after I cancelled and filled out a rebooking form on March 25th 2020 saying I would be sent a voucher to be used in the future and it could take up to 30 days. May 18th 2020 I reached out to them and received a text stating they are temporarily suspending operations until domestice travel can safely resume. My credit card was charged twice before my scheduled checkin day of 3/28/20. 2/23/2020 $234.31 2/27/2020 $546.71 I have been attemtping to conact them for the last 17 months without resolution thank you

• Initial Complaint

  09/21/2021

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  Reservation Number: ****** Total Paid: $934.40 On June 11, 2020, I received an email stating that Stay Alfred would not be able to host me as a result of the current state of emergency under the COVID-19 pandemic and the closure of your facilities during this time. It went on to say that you will process the cancellation automatically, but I have yet to receive my full refund. I have attempted to contact Stay Alfred directly multiple times with no response to date. Please advise.

• Initial Complaint

  08/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I booked a trip with *******.com to stay in Seattle Washington specifically the ******* *** ****. Total of $656.49. Dates were 03/25/2020 to 03/27/2020 Attempted to call only to here that at this time they were unable to answer calls. Later in the months it was that the phone number has been disconnected and sent emails to both this business and *******.com. I received a message from *******.com immediately that stated that were going to attempt to reach out to them, I have not heard from Stay Alfred at ANY time. I have now attempted to email them yet again today. I went through a lot of complaints on your website and is there any help that you can collectively give us? I also saw that they are out business! Sad really, they had some awesome places to stay and they were safe! Thank you for your time

• Initial Complaint

  07/29/2021

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  In February, before COVID19 shutdown, I made reservations at the Stay Alfred New Orleansfor July 4th through the 9th. With that reservation I Put down a $440 deposit. The hotel closed during the pandemic including the month of July. I've talked with Hotel.com, the site the reservations were made. several times. They are waiting to hear back from Stay Alfred on my deposit. I've also called Stay Alfred several times and left messages. The last time I called the hotel in September, the operator message is saying I dialed the wrong number. I tried a number of times. I'd like when I will receive my deposit refund. This is absolutely ridiculous. The hotel Cannot just shutdown and ignore the fact that they owe clients refunds. Please advise as to next steps in getting my refund. Thank you! Kari ****** FYI - Below is just one of the communications I've had Regarding getting my deposit back. Dear Kari, Thank you for reaching out to us regarding your cancellation request. We have coordinated with Stay Alfred at Factors Row regarding your cancellation request without penalty and we were only routed to a voice mail that said hotel is temporarily closed operations due to COVID-19. As an alternate option, we have sent them an email for your request. Rest assured that we will keep you posted as soon as we received a response from them. Your patience and understanding are highly appreciated. Sincerely, Keith Customer Support Specialist Hotels.com Add star Kari ****** Wed, Jun 3, 2020 at 6:41 PM To: [email protected] Reply | Reply to all | Forward | Print | Delete | Show original Hello - I'm following up on my New Orleans Stay Alfred Hotel cancelation. Have you been able to get the hotel's approval for the Deposit refund? Today is the day they will take the $1100+ remaining balance from my account. Has the cancellation gone through the necessary process? Due To COVID19, I do not have the funds for the remaining balance in my account. Please confirm next steps to be taken to get approval for my deposit Refund and confirm the cancelation has been process. Thank you for all your Help!! Kari ****** ************ - Show quoted text - -- *Thank you!* *Kari ******* Reply | Reply to all | Forward | Print | Delete | Show original Add star Kari ****** Tue, Jun 30, 2020 at 4:37 PM To: [email protected] Reply | Reply to all | Forward | Print | Delete | Show original Please provide update on my July 4th Stay Alfred hotel cancellation refund. The Hotel in New Orleans is still temporarily closed. Thank you! Kari ****** Kl******@*****.com ************ - Show quoted text - -- Thank you! Kari ****** Reply | Reply to all | Forward | Print | Delete | Show original Add star [email protected] Wed, Jul 1, 2020 at 5:54 AM To: kl******@********* Reply | Reply to all | Forward | Print | Delete | Show original Hi Kari, Thank you for reaching out to us. We are still on Process of contacting the property, once we receive the details needed we will Send you update. We are sorry for the for the inconvenience, we hope you let Us serve you again soon. Sincerely, Claire Customer support specialist Hotels.com -----Original Message----- From: kl******@********* Sent: Jun 30, 2020 1:38:15 PM To: [email protected] Additional Recipients: Subject: Re: Requested Email: Stay Alfred at Factors Row - Waiver request - Case ID : [REQ:S-*********] Please provide update on my July 4th Stay Alfred hotel cancellation refund. The Hotel in New Orleans is still temporarily closed. Thank you! Kari ****** - Show quoted text - > wrote: Dear Kari, Thank you for reaching out to us regarding your cancellation request. We have coordinated with Stay Alfred at Factors Row regarding your cancellation request without penalty and We were only routed to a voice > mail that said hotel is temporarily closed operations due to COVID-19. As an alternate option, we have Sent them an email for your request. Rest > assured that we will keep you posted as soon as we received a response from them. Your patience and understanding are highly appreciated. Sincerely, Keith Customer Support Specialist Hotels.com *Thank you!* > *Kari ******* > -- *Thank you!* *Kari *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩