Complaints

This profile includes complaints for MUV Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MUV Fitness has 6 locations, listed below.

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  MUV Fitness

  14927 E Sprague Ave Spokane Valley, WA 99216-2150

  
• 

  MUV Fitness

  603 E Holland Ave Spokane, WA 99218-1255

  
• 

  MUV Fitness

  PO Box 1756 Veradale, WA 99037

• 

  MUV Fitness

  5501 S Regal St Spokane, WA 99223-7956

  
• 

  MUV Fitness

  10414 SE Washington St Spc B101 Portland, OR 97216-2807

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 2 times for a monthly subscription on 1/10/2023 and on 1/12/2023 I have now paid 98$ for one month of club fee

  

  Business Response

  Date: 01/19/2023

  Hello ******, 
  Thank you for taking the time to speak with me this morning.  Just to recap our conversation, The draft on 1/10/23 for $55 was for your annual maintenance fee and the draft on 1/12/23 for was for your ******* dues.  Should you have any further questions, please feel free to reach out to me. Have a wonderful day!

• Initial Complaint

  Date:12/31/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of muv fitness since January 2022. I moved to ********* in November and have tried canceling my account via email and phone 4 times with no resolution. I cant get over to portland right now for family and financial reasons and they wont cancel my plan - this should be illegal.

  

  Business Response

  Date: 01/10/2023

  Thank you for informing us about your recent experience with Muv Fitness. We would like to apologize that our service did not satisfy your expectations. Our goal is to always provide our members with consistently reliable and outstanding service. Per our conversation, your agreement has been cancelled with nothing further due. We wish you the best of luck on your future fitness endeavors!

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is scamming people everyday. We were told that we could freeze or cancel our membership at anytime. When we tried to freeze our membership they told us it wasnt an option. They promised us in October that they gym was going to be open in January. We signed up under those conditions. We now have no idea when itll be open. They say whatever they can to get your money. I pray this gets shut down because its painfully obvious the issues they are having judging by the real reviews posted on ******* A LOT of customers are being scammed out of extra charges each month that we were never informed of. I pray we can cancel our family memberships at no cost. I plan on paying the cancellation charges so they no longer have access to our accounts.

  

  Business Response

  Date: 12/21/2022

  Hello Hope, 

   

  Thank you for informing us about your recent experience with Muv Fitness.  We would like to apologize that our service did not satisfy your expectations. Our goal is to always provide our members with consistently reliable and outstanding service.  We take the opinions of our members very seriously and appreciate you taking the time to work through the solution with us. Your accounts have all been cancelled out with nothing further due. If you need anything further, please don't hesitate to contact us. Have a wonderful holiday season!

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/15/2022

  Hello ******,

   

  We are so sorry to hear abut your accident. We have cancelled out your account immediately with nothing further due. If there is anything further that we can assist you with please let me know. 

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/11/2022

  Hi ****, 

   

  It was a pleasure speaking to you. Thank you for informing us about your recent experience with Muv Fitness.  We would like to apologize that our service did not satisfy your expectations. Our goal is to always provide our members with consistently reliable and outstanding service.  We take the opinions of our members very seriously and want to thank you for taking the time to help us resolve this for you. As per our discussion your account has been cancelled out with nothing further due. Please let us know if there is anything further that we can do to assist you in this matter. We wish you the very best of luck in your future fitness endeavors!  

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of BOOM fitness years ago - shortly before it transitioned to MUV, I moved away. Admittedly in my busyness, I forgot about the membership and it's monthly charges continued to bill to my checking account. That is on me. This past year, I was auditing my checking account and saw these charges and realized I needed to cancel my membership immediately - I have spoken on the phone to multiple people, I have submitted written notice via email and even mailed a letter and they have continued to charge me. I spoke to someone about 4-6 weeks ago (timeline is admittedly a little fuzzy) and initially he said I needed to go into the branch and cancel, then when I expressed my frustration of getting the runaround from everyone about how to cancel my membership, he said he would do what was needed to take care of it and cancel my membership and the issue was resolved. Shocking... I was charged again this month for a membership fee! I refuted the charges with my bank and I have had several phone calls, text messages etc. from MUV saying I have an outstanding balance and need to pay up. They have purposely made the cancellation process confusing to try and get more money out of people.At this point, while I would like a refund for the literal YEARS they have charged me without using their facilities, at this point, I just want them to lose my information and leave me alone. They are preying on people and I am tired of dealing with this. In December 2021 of last year I attempted to cancel and they said I had to take extra steps to do so - I mailed a letter per the lady's instruction (no proof of letter as it was in the mail) and never heard back. You can see all of the charges for the last two years (there are more before that but I'd have to request a report from my bank) and the notice from 2018 when the transferred service to MUV - this is around when I stopped using their facilities.

  

  Business Response

  Date: 11/16/2022

  Hi Hailey, 

   

  Thank you for taking the time to share your concerns. We have been unsuccessful in our attempts to reach you in the past week. In researching your membership, I do see that you communicated with one of our staff members and were given instructions on how to submit your required written cancellation notice. However, to this date we have not received a letter of cancellation and thus, have kept your membership active. We recognize that in your complaint to the Better Business Bureau, you stated that you called to cancel, but unfortunately, as stated in your agreement, we do not accept cancellations over the phone. With that said, in reviewing the notes pertaining to your account, we have closed out your account with your November payment being returned back to you. Should you have any further questions, please do not hesitate to contact us. 

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership at this gym. Understandably too late and was charged my monthly fee. That is acceptable. This terrible business then decides to charge me a yearly maintenance fee for the coming year. For a gym which I was there Im not a member of and would not be utilizing any equipment being that I AM NOT A MEMBER AND WAS CHARGED AFTER MY MEMBERSHIP WAS CANCELED. For the past month they have been denying me any communication and verbally confirming my right to a refund and have since been ignoring my polite phone calls and pleas for them to do proper business. I called this morning and they said their GM would not be taking my calls. They are stealing from me and many other people who may not be confident enough to fight for what is theirs.

  

  Business Response

  Date: 11/04/2022

  Thank you for taking the time to share your concerns. We have been unsuccessful in our attempts to reach you in the past week. In researching your membership, I found that you joined on April 23, 2020. Our cancellation policy on your agreement states that a 30 day written notice of cancellation is required. Anything within that 30 day window is due. As your cancellation request was made a day before the payment was due, that payment was included within your *********************************************************************************************************************************** regards to this situation, the account has been refunded for the $55 annual fee and the account has been cancelled with nothing further due. If you have any questions, please do not hesitate to reach out. 

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership in April 2022 and this business continues to charge my account each month. I have contacted the business every month and they tell me that they have fixed the problem. Then I get billed again.

  

  Business Response

  Date: 10/17/2022

  It was a pleasure speaking to you today. Thank you for informing us about your recent experience with Muv Fitness.  We would like to apologize for the situation. Our goal is to always provide our members with consistently reliable and outstanding service.  Unfortunately, a human error was made in this case that resulted in the account continuing to be billed after the cancellation. We appreciate you taking the time to bring this matter to our attention. The months that were inadvertently charged have been refunded back to the card and the account has been cancelled. If you have any further questions or concerns please feel free to contact us. Happy holidays!

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************or all three people. The account holders are *****************, *************************** and ******* Hina-********; I (*****************) purchased this as a gift for ***** and *******.

  

  Business Response

  Date: 10/17/2022

  It was a pleasure speaking to you today. Thank you for informing us about your recent experience with Muv Fitness.  We would like to apologize that our service did not satisfy your expectations. Our goal is to always provide our members with consistently reliable and outstanding service.  We take the opinions of our members very seriously. We would like to thank you for taking the time to discuss your experience with us, to allow us a chance to improve. As per our discussion, 3 months have been credited to the 3 accounts referenced. Please feel free to reach out to us if you have any further questions or concerns. Have a wonderful day!

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I signed up for a membership at MUV Fitness in late August. We paid first and last months payment while we were there, and the employee told us to sign on the line. We did this and were never told that we were signing a 12-month contract. We would like to cancel now, since we found a more affordable gym, but were told that we have to pay $99/each to cancel. We were never told in the first place that this was the case. We went in to cancel our membership before our monthly payment was due, but they told us to not cancel until we hear from them and to bring our complaint to a team member who could help us better. They charged us for another month of the membership because they didn't get back to us quick enough. We have tried contacting multiple times and have not heard anything back on if we can cancel without the cancellation fee. We are frustrated that we are being penalized about $200 for something that was never brought to our attention. We are also frustrated because this is taking so long and we don't want to keep paying for months of a membership that we are no longer using.

  

  Business Response

  Date: 10/06/2022

  **********, 

  
  Thank you for informing us about your recent experience with Muv Fitness.  Per our conversation, I have processed a refund in the amount of ***** for both you and ***** that you both will receive within 3 to 5 business days returned to the credit card on file. I am happy we were able to come up with a resolution for you.  Should you have any further questions, please do not hesitate to contact me. 
  
  Best Regards, 
  Muv Fitness