Business ProfileforMaxx Nutrition

on 8/16/23, I purchased 3 items from Maxx Nutrition on **************. I specifically asked about returning the products if my husband did not like the taste and was told "of course". I carefully asked about returns after each item I was shown and chose to buy. On one product, I was assured it was tasteless and that "everyone says there is no taste", and that "I use it myself and there is absolutely no taste because of the way it is processed." This comment is not an *exact* quote, there was more info given about the process that I honestly don't remember. When I brought it back and complained about the taste, he denied saying it had no taste. The other two products also had nasty tastes and we were not able to stomach them. When I returned the products to the store, the manager stated they can only give refunds on unopened items. They can give me store credit, but not a refund because the products had been opened. I said I wasn't told there were caveats to the return when I asked about it. The manager stated yes, they do give refunds but only if product was unopened. I asked the manager why it wasn't clarified at the time of sale, and he apologized for the employee, saying the employee was new. I replied he admitted he was listening, knew I asked multiple times, why didn't HE then explain the return policy? He then apologized for not clarifying the policy and that I was right, he should have. The manager urged me to pick out something else or take store credit because I was never going to get my money back. At the end of the discussion, I told him I would just return the products and take it up with my credit card company. He refused the products and said it would be a waste of time to go through my credit card because he has done hundreds of these disputes, and it is not fraud so I wouldn't win. I believe he deliberately withheld information because he knew I would not purchase them if I knew for sure I would not get my money back if I returned it.