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Business Profile

Storage Units

145th Aurora Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fiance and I were told that there was no fee for the truck rental for this business by the guy that was working there since we rented a unit. We came to get the vehicle and was told by the rude female manager there is a fee for reserving the vehicle. The manager asked me to leave after I advised her to retrain her other employee. She also asked me to leave the offoce rudely. I have been spending a lot of money at this place for many years and have never been treated so poorly.

    Business Response

    Date: 02/29/2024

    Thank you for taking the time to submit your complaint. We are sorry to hear that your experience does not match up with our vision for customer service. 

    We do offer a Free Move-in Truck with 30 free miles on new rental if the unit is 5x10 or larger. The only cost to the customer is the required insurance, which is $15.00 + tax for a total of $16.55 and to replace any used gas. We apologize that this was not explained correctly and caused the experience you had. 

    We have requested a refund to your card in the amount of $16.55. We appreciate your business and look forward to being able to serve you in the future. 

     

    Thank you,

    145th Aurora Storage

     

     

    Customer Answer

    Date: 03/08/2024

    To whom it may concern, this complaint has been resolved by Aurora Storage, I have received a refund on the insurance charge . Thanks again. 

145th Aurora Storage is NOT a BBB Accredited Business.

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