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Business Profile

New Car Dealers

Chuck Olson Kia Motors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2016 *** **** to chuck olson *** ********* and I was met with discrimination and lies regarding the engine recall which must be repaired by august. Twice the dealer refused to do the repair as he was concerned about payment. I verified that my car must be repaired and the Olson *** continues to refuse to repair my car and they lied about communication with *** corporate because I just had the corporate on a three way call with *** and myself where the service woman, whom had lied to me 20 minutes prior got caught lying to corporate! Now the case must be escalated. Chuck Olson should not be in business with *** as he is refusing to perform mandatory recall repairs.

    Business Response

    Date: 07/25/2023

    Her warranty status showed the recalls already performed in ********** where she bought it.
    After re-checking and inspecting the software we discovered that it was not performed.

    The recalls were completed yesterday.

     

    **** Olson

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 19591853

    I am rejecting this response because: I took my vehicle into a reputable mechanic and they told me I need a whole new transmission among other things that is wrong. At this point I just want to return the vehicle with a full refund. 

    Sincerely,

    ***************************

    Business Response

    Date: 03/14/2023

    Customer copy of transmission inspection shows normal operation.   Customer's partner threatened our employees and became combative and was consequently asked to leave our premises.

    Business Response

    Date: 03/24/2023

    Customer traded vehicle in and bought a different vehicle from **

Chuck Olson Kia Motors is NOT a BBB Accredited Business.

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