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Business Profile

Tree Services

Seattle Tree Care
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/20/24 Seattle Tree Care came to my house to remove a large broken branch on my Cedar tree. The work seemed fine but the arborist misjudged where he let it fall and damaged my neighbors bushes. ****, the arborist, apologized and said hed have $100 taken off the bill to cover the cost of buying and planting new bushes. They have continually sent me bills for the full amount despite my numerous emails and phone calls trying to get the bill changed. I would appreciate your assistance in getting a new bill with the $100 discount. I can supply copies of the emails Ive sent them as well as copies of texts from **** saying he would take care of it and texts from my neighbors indicating that **** gave them his card and said he would take care of it.I just get stonewalled by the company.

    Business Response

    Date: 03/13/2025

    Thank you for reaching out about this customer situation. It has been resolved fully and in fact ***** left us a glowing review on yelp. Is there anything else I can or should provide for you to maintain our excellent standing with the BBB? 


    Thank you,
    ******

    Customer Answer

    Date: 03/20/2025


    The company responded as soon as I made the BBB complaint and fully resolved the situation: they sent a new statement reflecting the discount for the damaged **** and gave a further discount for my inconvenience. 
      
    Thanks, 
    Diane 

Seattle Tree Care is BBB Accredited.

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