Customer ReviewsforHolland America Line

HollandAmerica line is a non-professional or accountable business, you only find out when something wrong happens. My luggage has been with them for more than 4 months and they are not replying to emails or phone calls. I HAVE NEVER SEEN SUCH POOR CUSTOMER SERVICE. Relations ********** is TERRIBLE

While on the Holland America (HA) Eurodam (E) cruise ship on 12/12/22, I entered a public ladies room at night. I slipped and fell on the floor in a stall, because water was everywhere on the floor. I completed/filed a HA Incident *eport the next day (12/13/22) describing the incident, noting the cause of the slip and fall being HAs failure/negligence in maintaining a safe place. On 12/15/22, my knee was swollen/painful so I sought medical treatment on the ** I needed additional medical treatments during the remainder of that cruise, and because I was cruising on the ********* (*) (also HA) after disembarking E, those treatments continued on the * through 1/14/23. After which, on the recommendation of *s doctor, I sought medical treatment at land-based medical facilities. HA recognized their liability for the injuries I sustained by paying for the medical/therapy treatments that I had on both ships. For months (through Sept 2023), I continued to have medical visits, physical therapy, M*Is, and other procedures for my knee injury. While my doctors recommend a knee replacement because of the injury sustained, I have implemented a disciplined exercise program of water aerobics, stretches, yoga, etc. in an effort to provide pain relief and strengthening to avoid a knee replacement.I have notified HA about my continuing medical concerns and my doctors recommendation for a knee replacement. HA has not responded to my emails/phone calls. I am seeking monetary compensation beyond paying for the medical treatments to my knee, including any knee replacement in the future, if needed.I enjoy cruising with HA, but they should acknowledge their failure to maintain a safe environment causing me bodily harm, for which ongoing medical treatments may be necessary. When HA provided medical/therapy services free of charge on both ships, HA admitted they were responsible for my injury. Yet, HAs failure to respond to my emails/calls demonstrates HAs lack of accountability.

Worst cruise line. Worst customer service.. nightmare time I spend with this cruise line, this agency s**** people and they don't care, think twice before going with this cruise line

In May of this year, my husband and I were scheduled for a cruise to ******. We purchased travel insurance. While waiting for the flight from ******* to *******, my husband experienced a medical emergency and was transported to an emergency room. While still in the hospital, l called Holland America to explain what happened and reported that we would not be able to continue with our travel plans. Since May 9, we have sent emails, made numerous phone calls, and solicited assistance from a third party, with no response. Each person agreed that we are due a refund, but as of November 28, we have not been able to reach anyone in authority to resolve this very frustrating situation. Needless to say, we are disappointed in the business practices of this cruise line, and sorry see so many complaints about them.

The ports were nice, the ship was mediocre. **************** however, is terrible. My luggage was damaged by HA during transport. I completed a form in the middle of August while still travelling, sent more information at the end of August. Followed up mid September and was told the case wasnt addressed because I hadnt sent them the necessary information. I forwarded them the email I had sent weeks earlier. Followed up multiple times in October and still havent heard a word. There are much better cruise lines out there.

My husband and I are scheduled to leave for a cruise, I am in law enforcement and due to unforseen circumstances we are currently well understaffed, it is literally a matter of public safety and they absolutely refuse to rebook or work with us at all. Won't do anything even though I have a notarized letter from the sheriff stating it's literally a matter of public safety. So now I have to choose between losing 7k and the trip we've been saving for 15 years for or my job... would not recommend, I'm devastated and feel like I've lost no matter what. They are terrible to work with.

My partner and I took a very expensive 2-week Mediterranean cruise with Holland America in July. We were put in a cabin that was rank ... the toilet smelled like sewage. We complained every day and every day someone came in to try and fix it but even the plumber couldn't do anything. Not only were we disrupted and felt ill from the odor, we were told they were overbooked and could not move us. We were finally moved after 4 days but did not get any compensation (except to be put in a smaller room). I have emailed Holland America and they have given credit towards another cruise to be taken within a year. I emailed back and told them I was not able to take up their offer. They have said that they will not respond to any further correspondence .. meaning take it or leave it. So disgusted with their service .. they don't even deserve the 1-star rating.

Please do your research before booking, just ****** reviews for Holland and you will see most people have had very similar experiences. I have been on plenty of cruises, Holland is awful. Dont believe anything they say, they do not follow thru with anything. They lost my booking, it took over an hour for them to find me in the system. This seem to be the trend because there was quit a few people standing there at the desk while they were trying to find theirs also. We did not have air conditioning in our room for the first couple of days, when we asked about getting another room we were told that they were booked to capacity-no where to move **, no one ever fixed the air in the room. After my roommates face swelled up and her eye swelled shut and one of our group members finding upper management we were finally moved to another room. During this time we had talked to guest services everyday, he was aware that my roommate is a 70 yr old woman with health issues and I am disabled with health issues. From the room being so hot, my whole body swelled up and I was hardly able to move the whole trip. ************* manager said he would not charge my credit card on file. That was December 22, 2022, today is May 19, 2023 and I am still trying to get the management to rectify the situation like they said they would. So far, they have been nothing but rude when I can get them to respond and when they do respond they tell me they sent ** flowers ?? and have ** a $65 on board credit for the next cruise. Also, I was told things happen and basically deal with it- that they were not going to reimburse me. Others on board was not able to flush their toilets because of plumbing issues, other issues the water was brown and nasty. Throughout the cruise, people were very upset with this cruise, talking about how awful the conditions were and that they were going to talk to their travel agents. The food, entertainment, staff and over all experience was awful, not up to par at all.

I worked with ***********************************, personal Cruise Consultant with Holland America to book a cruise in ****. He provided the worse customer service that I have ever experience. He made false promises - offering me $250 for on board credit - that I never received. he said he would call me at a designated day/time and never did. he promised to take care of booking my cruise, but delivered NOTHING. I did finally book the **** cruise with another personal Cruise Consultant. I recommend that you stay away from ***********************************. He is not a good representative for Holland America Cruise Line.

After taking 3 cruises myself and my wife taking at least 6, I would say that their cruises are pretty admirable but their word and promises pretty disappointing. Don't fall ill on a cruise as your expense reimbursement, even though you are told all will be reinbursed, never comes. In fact, they stall you out with endless repeats over and over, for the same info that you keep submitting to them. They use to be a top notch cruise line but Our time and money, in the future, will not be spent with ****