Reviews

This profile includes reviews for Expedia.ca's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Expedia.ca

  1111 Expedia Group Way W Seattle, WA 98119-1111

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  Expedia Canada Corp

  401 - 207 Queens Quay W Toronto, ON M5J 1A7

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  Expedia Canada Corp

  410 Adelaide St W Toronto, ON M5V 1S8

Review Details

• Review fromDerrick O

  Date: 08/29/2022

  1 star
  Booked car rental in ***** through Expedia. Purchased the *** from Expedia. Upon arriving in *****, Goldcar (Fox) charged me an additional $291.67 for their "mandatory" ***. I tried to show them my Expedia *** and she wouldn't even look at it. I had to pay or lose my $995.59 car rental fee and not get my car. I explained it to Expedia, and they don't care. They said "they have extra fees" I told them they should cease selling *** when people book car rentals in *****, knowing that the rental car companies will charge it again. It is a scam in my opinion. I have rented cars all over the world and never had this. I feel cheated. For the sake of anyone who has been scammed or about to be scammed, I will pursue this legally if I have to. It's not right and consumer gouging. Reading down below looks like other people have been scammed by Expedia on insurance. I smell a class action lawsuit.

• Review fromAndrew R

  Date: 08/29/2022

  1 star
  I booked a hotel through Expedia Canada. My travel plans changed and I had to cancel my booking. I was having an issue with my **** Debit card - it was stolen and my bank told me that any refunds could not be processed through the original card. I needed to give them the new card number. The very first representative I spoke to said 'I will cancel the reservation so it won't be charged and then send you along to the support team.' Dealing with the support team was unbelievable. I kept calling back every week or two and they would say, 'someone will call you back within three business days.' This happened for two months after which someone said, 'sorry, so sad, the hotel won't refund your card because you were a no show. You should have read the fine print' or something equally of an equally dishonourable nature. Book your travel yourself - I'll never be using this company again. The worst customer service experience of my life.

• Review fromGurminder S

  Date: 08/26/2022

  1 star
  I booked a flight with Expedia because of family emergency I have to cancel my flight when I booked my trip they ask me to buy a insurance which I did bought but they still deducted $500 which they never aware me for these changes they gave me credit and I'm try to book a flight there website show me $2499 and they are asking for $3699 they told me airlines asking me for that flight I contact with airline but they are asking me for $2542 but they can't use that credit bacause Expedia not provided right number when I asked Expedia they said they can't provide me that number you have to deal trough us they are trying to scam me (that's what I feel ) worst service ever

• Review fromMarie R

  Date: 08/24/2022

  1 star
  I was basically left stranded by Expedia half way across the world.. 2 tickets were purchased 6 months prior to my trip in August 2022. .Itinerary#****260 The flights were between ******* and Zanzibar.. In early June i received an email from Expedia stating they have rebooked my flights and i should accepts the new options provided. These new proposed flight options would not be conducive as it would have cause me to miss my 2 other connecting flights to return home. I then contacted Expedia customer service and on June 15, my flights were updated via email with confirmation codes to reflect the original booking I therefore left Canada with the assurance everything was ok and I'm in good hands Within ** hours of my expected departure from Zanzibar, on the 15th of Aug, I discovered Expedia had cancelled my flight and and added a booking which even had a connection missing. I was in a rural area with limited access to WIFI and miles away from the nearest town. stressed all the way out on the last few days of vacation because of the uncertainty of getting home.. I was unable to contact EXPEDIA by phone so used the virtual option which was a nightmare . i was in contact with over 4 persons between 9 am and 3 pm with out any resolution and accountability . All i was told is that they are looking into the matter and i need to be patient . The representatives used every opportunity to lie . 1st -my direct flight details not available , 2nd - The airline cancelled. I decided to help myself and was assisted by a local with phone service to call the Airline. directly. who explained to me that seats were still available on the original flight and that EXPEDIA cancelled my tickets on the 18th of July . No matter how i pleaded for EXPEDIA rep to contact the airline they just made up ridiculous excuses ( i have screenshots to prove). A supervisor from the airline realized i was stressed and reissued the tickets. .EXPEDIA did nothing to help- but directed me to the

• Review fromMelissa S

  Date: 08/17/2022

  1 star
  I booked the wrong hotel on expedia noticed right away and cancelled the hotel through the virtual agent. I had not realized that it was Non refundable Double tree by ****** in ******* they now they have my $563 CDN and refuse to book me another room. NO one said it was non refundable when I cancelled. I hope people start seeing the scam EXPEDIA they are producing through this Hotel.

• Review fromAlannah L

  Date: 08/12/2022

  1 star
  They said they would reimburse a flight an airline had cancelled, then didn't and then would not deal with me at customer service and did not refund me.