Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Omnidian (Astrum Solar Support) s the supplier of my solar panels from which I receive a solar credit check. Typically, the check is received in June. As I had not received it at that time, I contacted their support team on July 8, 2024 via email. ***** from their support team responded by email on July 9, 2024 advising me that I would be receiving the final check in the amount of $2,261.00 within the next 4-6 weeks. As I did not receive it in that time frame, I contacted them again in early September. They responded that they would check with their finance department. But I never heard from them. A few weeks ago, I emailed them again for an update. At this point they are not responding to my emails. I have copies of the emails that they sent me. Initially they gave me a case #****** and then they gave me a case #******.They have gone radio silent on me. They have not sent me the check for $2,261.00 which they stated in writing I would be receiving.I would like to receive my check which they stated in writing that I would be receiving.
Business Response
Date: 10/14/2024
Please see attachedInitial Complaint
Date:08/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me pending the September refund as promised.
Sincerely,
*****************************Business Response
Date: 08/09/2024
Please see attached - thank you!Initial Complaint
Date:12/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Business Response
Date: 12/29/2023
Please see attached response.Initial Complaint
Date:06/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
since November 2022, I contacted omnidian about honoring there warranty to maintain my solar system. From then till now, I still don't have portions my system working and have had to endure hours on the phone with them trying to self diagnose problems. I have pages of E-mail correspondences with them and with enphase trying to simply get this thing working.Business Response
Date: 06/22/2023
Please see attached response - Thank you!Customer Answer
Date: 06/25/2023
Complaint: 20187779
I am rejecting this response because:nothing has been resolved yet
Sincerely,
*******************************Business Response
Date: 06/29/2023
Please see attachedCustomer Answer
Date: 07/10/2023
Complaint: 20187779
I am rejecting this response because:there was no response?
Sincerely,
*******************************Customer Answer
Date: 07/20/2023
Complaint: 20187779
I am rejecting this response because:there is no response from the business.
Sincerely,
*******************************Business Response
Date: 08/03/2023
Please see attached
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