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Business Profile

Security Systems

Geek Tech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email on 12/18/24 from ******* ******* of Geek Tech saying they were renewing a Secure Pro plan for 3 yrs for $547.20 and charging me since I have auto-pay enabled to my acct. I dont believe i have ever ordered this. If I want to cancel I was to call 1+************* When I called to cancel he asked for my ID # on the email (*******). Then he asked me to get on my computer for him to cancel my order. I refused. He then said I would continue to keep getting these emails if I did not get on my computer with him. I refused again. He said goodbye and hung up. There was also an Active Key #********** in this email but he never asked for it. I did not order this. I have no idea if they have any of my "account" info that the email said they were charging to within 24 hours if they did not here back from me. Definitely felt like a scam. Sure hope you have a way to shut this outfit down. Don't know if I will get a charge yet. But definitely want a refund and need to know how they got my "account" info.

  • Initial Complaint

    Date:12/18/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email today from Geek Tech (ankit ***) saying that I enabled auto pay and they have charged me $263.52 for a Secure Pro plan for 3 years. At the bottom of the email it said i i want to cancel my plan call this number, ************* within 24 hours. I did not order this plan. I called and the first person hung up on me. I called back and a different person answered but he knew my name (both had strong Indian accents). They both wanted me to go onto my computer to type into my browser to get a cancellation form and told me that my bank account had already been charged (not a credit card.) I said i will not type in my browser and I would never give out bank account information. The second person hung up on me. I have called back 3 times. It goes to voice mail of an ********* *******  The call back number on my phone reads ************ in Seattle, WA, which does not match the number I type in. This is a scam.

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email that said I purchased something for a year at $498 that would be billed to my account. If I wanted to cancel call 801-471-0461. I didn't order anything and wasn't familiar with this company. When I called I heard children yelling in the background and the guy said that someone must have ordered in on a computer, etc. I told him I didn't have a computer and no one had access to my phone. I believe this is a fraudulent company and/or maybe being scammed.

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Email received 5-23-24 from Geek Tech User ************** Item Name: Complete Pc Care Validity: 03 years Grand Total: $384.88 **************  I immediately called this number, and of course, get no answer I did not order anything from this company, and want to get this reversed immediately so no funds are attempted to be taken from my bank account. Your immediate attention to this matter will be appreciated. This company says they will take $384.88 from my account within 48 hours. The email states to call ************** within 48 hours. I called immediately and, of course, NO ONE ANSWERS! My name is **** ****** Email: *********************

    Customer Answer

    Date: 05/24/2024

    How will I be assured this amount will NOT be taken from my bank account. I am a single senior citizen living on a fixed income and DO NOT have this amount in my account. Thank you

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has tried to collect money from me through emails. and I haven't bought or ordered anything from them. I don't want to give them any information. about a year ago I got a bogus Amazon help phone call & the people started removing cash from Amazon. I got that scam denied payment , so this may be the same company. My credit cards are aware of this. I want them to quit contacting me. their contact number is 855-596-2076.

  • Initial Complaint

    Date:12/07/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A company calked Geek Tech contacted me on line and said I owe them $404.40. They said it was for order #********. There phone number is ************. ****** **** was mentioned. They said the ID# is: *************. Thank you Lynette Huggler 315-418-8906

Geek Tech is NOT a BBB Accredited Business.

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